Home / Articles

What user research for ServiceNow ITSM taught us about how our audience understands our services

3 Jan 2019

To achieve the usability goals we set for our new ServiceNow service catalogue, we knew we needed to answer a key question, "How does our audience understand the services we provide?"...

Software as a Service (SaaS) at McGill

11 Dec 2018

It sounds like tech jargon, but you’re probably more familiar with the concept than you think. SaaS is a delivery model used with most apps on your mobile devices and home computers. McGill also...

Cybersecurity Awareness October 2018

1 Nov 2018

With the rise of phishing, brute force attacks, online scams and more sophisticated technologies to help hackers decode passwords and break into accounts, initiatives like Cybersecurity Awareness...

What we did over the summer 2018

13 Sep 2018

During the quiet summer months, when most students left campus, IT services took the time to implement improvements and upgrades. Here’s an overview of changes you may notice this fall term.

Classrooms get new projectors and mics for Fall 2018

10 Sep 2018

The quality and reliability of audiovisual equipment can make the difference between an enjoyable class and a frustrating one for both instructors and students. The Teaching and Learning Spaces...

Privacy is our shared responsibility

11 Jan 2018

As an official Data Privacy Day champion, McGill is spreading the word, and educating the McGill community on the importance of respecting privacy and safeguarding data.

Pages

Back to top