ISS is here for you.

All services continue to be offered remotely during regular business hours.

COVID-19 Updates from International Student Services: October 2021:
The latest updates can be found on the Travelling to and from Canada page.
            1. International students with a valid study permit (or approval letter) can travel to Canada (McGill is on the list of DLIs with an approved COVID-19 readiness plan). Before making travel plans, please refer to our Entering Canada page.
            2. Fully vaccinated travellers authorized to enter Canada by land or by air, are now exempt from the federal requirement to undergo a 14-day quarantine. The 14-day quarantine continues to be required for all other travellers who are not considered fully vaccinated.
           3. For more information, please refer to McGill's quarantine resources and IHI’s vaccination FAQs.

Please visit our COVID-19 page for additional news, resources, and FAQs.

Maple Virtual Care

Before reviewing the information below, please see ISS' COVID-19 FAQs and resources pages for up to date information on the impact of COVID-19 on immigration related matters.

Medavie Blue Cross has collaborated with Maple, Canada’s leading virtual care provider

Blue Cross Cartoon

Studies show that up to 70 percent of ER and clinic visits can be replaced by virtual consultations with doctors without any impact on quality of care.As part of its new partnership with Maple, Medavie Blue Cross plan members will receive 24/7 on-demand access to doctors by secure text or video for advice, diagnosis and prescriptions, at a preferred price. Members can skip the waiting room and talk with a physician within minutes, anytime, anywhere.

How Virtual Health Care Works:

Prescription Cartoon

  1. Describe your symptoms through the app
  2. Chat with a doctor via secure text, video or phone call
  3. Get a diagnosis or prescription



Services include:

  • Medical advice
  • Prescriptions
  • Doctor's notes*
  • Lab work requisitions

*As a precaution, we suggest verifying with your faculty what information is required on a doctor’s note in order for it to be accepted. Not all doctors’ notes provided by Maple will include the information needed.

Treatable conditions include:

Cartoon of Sick Person

  • Acute care (such as illness, minor injuries, and infections)
  • Chronic care
  • Mental health
  • Women’s/men’s health
  • And many more!


Why use an online doctor?

  • Lack of access: It can take weeks to get in to see your family doctor, or you may have no family doctor at all
  • Save time: Scheduling and sitting in a waiting room
  • Exposure to illness: The people sitting in a clinic, emergency room or doctor’s office can be carrying contagious illnesses you don’t want to expose yourself to
  • Distance: Many live or work miles away from medical care


How much does it cost?

There are two ways to pay— per-visit or with an annual membership. 

Medavie Member prices:
Per visit: $119
Individual membership: $287/year
Family membership: $463/year

Please note, your family/dependent claims will only be reimbursed if those family members are covered under your International Health Insurance plan as your dependents.

These fees are reimbursed by Medavie Blue Cross at 100%

If you sign up for direct billing (after September 1st for new students) you will not have to pay upfront for Maple fees, Maple will bill Medavie Blue Cross directly. To find out how to sign up for direct billing, scroll down! 


Does my International Health Insurance plan cover the cost?

Maple’s online medical consultations and memberships are covered under your International Health Insurance plan.


How do I get reimbursed for Maple’s services (direct billing)?

Signing up for direct billing is easy:

  • Click this link or go to*
  • Enter your name, date of birth, policy number (0095258000) and Identification number (Your McGill ID + 01*)
  • Register for your account

*If you were enrolled in IHI before May 4th, 2019, your Identification Number will be your McGill ID + 00.

Already have a Maple account? No problem! Click here or go to and select ‘Sign In’ at the top right to add your Medavie Blue Cross coverage to your existing account.

If you do not sign up for direct billing, you will have to pay upfront for maple services with a credit card and then file a claim for reimbursement from Medavie Blue Cross. 



If the Fall 2021 is your first term on the IHI plan, you will not be able to sign up for direct billing until after the blackout period (August 31st). If you use Maple services between August 1st and August 31st, you will have to pay upfront on the app with a credit card and then file a claim for reimbursement from Medavie Blue Cross as of September 1st. 


Questions about Maple’s services? Contact Maple directly at hello [at]



Back to top