Maple Virtual Care

Why use an online doctor?

1. Lack of access: It can take weeks to get in to see your family doctor, or you may have no family doctor at all.
2. Save time: Scheduling and sitting in a waiting room.
3. Exposure to illness: The people sitting in a clinic, emergency room or doctor’s office can be carrying contagious illnesses you don’t want to expose yourself to.
4. Distance: Many live or work miles away from medical care.
5. Studies show that up to 70 percent of ER and clinic visits can be replaced by virtual consultations with doctors without any impact on quality of care.
6. As part of its new partnership with Maple, Medavie Blue Cross plan members will receive 24/7 on-demand access to doctors by secure text or video for advice, diagnosis and prescriptions, at a preferred price.
7. Members can skip the waiting room and talk with a physician within minutes, anytime, anywhere.

How Virtual Health Care Works:

1. Describe your symptoms through the app
2. Chat with a doctor via secure text, video or phone call
3. Get a diagnosis or prescription

Services include:

1. Medical advice
2. Prescriptions
3. Doctor's notes
4. Lab work requisitions
5. Mental Health services

As a precaution, we suggest verifying with your faculty what information is required on a doctor’s note in order for it to be accepted. Not all doctors’ notes provided by Maple will include the information needed.

Treatable Conditions:

1. Acute care (such as illness, minor injuries, and infections)
2. Chronic care
3. Women’s/men’s health
4. Mental Health:
   1. Anxiety Disorders
   2. Acute Adjustment Disorders
   3. OCD
   4. Panic Disorder
   5. Depression
   6. Insomnia

   To book a mental health appointment, please choose the "Mental Health Physician" service on the Maple app. Direct billing to Medavie Blue Cross is available for this service.

   For ADHD:

   1. Under the IHI plan, you also have access to BeyondADHD, which has partnered with Medavie Blue Cross.
   2. Through BeyondADHD, you can book your online ADHD assessment with a Nurse Practitioner and get a diagnosis and treatment plan starting at $279. This service is eligible for direct billing with Medavie Blue Cross.
5. And many more!

Costs and Reimbursements

General Physician fees are covered under the International Health Insurance provider, Medavie Blue Cross at 100%.

1. If you sign up for direct billing (after September 1st for new students), you will not have to pay upfront for Maple fees. Maple will bill Medavie Blue Cross directly.
   To find out how to sign up for direct billing, see instructions below.
2. If you do not sign up for direct billing, you will need to pay upfront for Maple services with a credit card and then file a claim for reimbursement from Medavie Blue Cross.
3. Dependants covered under the IHI plan:
   • Cannot benefit from direct billing on Maple.
   • Are still eligible for 100% reimbursement for consultations with a general physician.
   • Must pay upfront with a credit card for services on Maple and then file a claim for reimbursement from Medavie Blue Cross.

How to Sign Up for Direct Billing?

1. Go to the getmaple website to register.
2. Enter your name, date of birth, policy number (0095258000), and Identification number (Your McGill ID + 01*).
3. Register your account.
4. If you already have a Maple account, you can add Medavie Blue Cross coverage by signing in to your existing account.

Note: If you were enrolled in IHI before May 4th, 2019, your Identification Number will be your McGill ID + 00.

New Students:

1. If the Fall is your first term on the IHI plan, you will not be able to sign up for direct billing until after the blackout period (August 31st).
2. If you use Maple services between August 1st and August 31st, you will have to pay upfront on the app with a credit card and then file a claim for reimbursement from Medavie Blue Cross as of September 1st. 

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