Before reviewing the information below, please see ISS' COVID-19 FAQs and resources pages for up to date information on the impact of COVID-19 on immigration related matters.
Medavie Blue Cross has collaborated with Maple, Canada’s leading virtual care provider
Studies show that up to 70 percent of ER and clinic visits can be replaced by virtual consultations with doctors without any impact on quality of care.As part of its new partnership with Maple, Medavie Blue Cross plan members will receive 24/7 on-demand access to doctors by secure text or video for advice, diagnosis and prescriptions, at a preferred price. Members can skip the waiting room and talk with a physician within minutes, anytime, anywhere.
How Virtual Health Care Works:
- Describe your symptoms through the app
- Chat with a doctor via secure text, video or phone call
- Get a diagnosis or prescription
- Medical advice
- Doctor's notes*
- Lab work requisitions
*As a precaution, we suggest verifying with your faculty what information is required on a doctor’s note in order for it to be accepted. Not all doctors’ notes provided by Maple will include the information needed.
Treatable conditions include:
- Acute care (such as illness, minor injuries, and infections)
- Chronic care
- Mental health
- Women’s/men’s health
- And many more!
Why use an online doctor?
- Lack of access: It can take weeks to get in to see your family doctor, or you may have no family doctor at all
- Save time: Scheduling and sitting in a waiting room
- Exposure to illness: The people sitting in a clinic, emergency room or doctor’s office can be carrying contagious illnesses you don’t want to expose yourself to
- Distance: Many live or work miles away from medical care
How much does it cost?
There are two ways to pay— per-visit or with an annual membership.
Medavie Member prices:
Per visit: $119
Individual membership: $287/year
Family membership: $463/year
Please note, your family/dependent claims will only be reimbursed if those family members are covered under your International Health Insurance plan as your dependents.
These fees are reimbursed by Medavie Blue Cross at 100%
If you sign up for direct billing (after September 1st for new students) you will not have to pay upfront for Maple fees, Maple will bill Medavie Blue Cross directly. To find out how to sign up for direct billing, scroll down!
Does my International Health Insurance plan cover the cost?
Maple’s online medical consultations and memberships are covered under your International Health Insurance plan.
How do I get reimbursed for Maple’s services (direct billing)?
Signing up for direct billing is easy:
- Click this link or go to www.getmaple.ca/medavie*
- Enter your name, date of birth, policy number (0095258000) and Identification number (Your McGill ID + 01*)
- Register for your account
*If you were enrolled in IHI before May 4th, 2019, your Identification Number will be your McGill ID + 00.
If you do not sign up for direct billing, you will have to pay upfront for maple services with a credit card and then file a claim for reimbursement from Medavie Blue Cross.
If the Fall 2021 is your first term on the IHI plan, you will not be able to sign up for direct billing until after the blackout period (August 31st). If you use Maple services between August 1st and August 31st, you will have to pay upfront on the app with a credit card and then file a claim for reimbursement from Medavie Blue Cross as of September 1st.
Questions about Maple’s services? Contact Maple directly at hello [at] maple.ca