IT Services

If you have upgraded your iPhone or iPad to iOS 11 you may encounter issues accessing your McGill email. That's because the Mail app on newly released iOS 11 is currently not compatible with Outlook.com (email on Office 365).  If you are still using iOS 9 or iOS 10, you are not affected.

Classified as: email, Outlook, iOS, iPhone, iPad
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Published on: 19 Sep 2017

Back by popular demand, the next Web Service Group Presentation on the WMS is coming this fall. Join us for a presentation featuring the latest WMS news and highlights, including a highly-anticipated special segment on the world of webforms in the WMS.

Stay tuned for more details to come on how to register as seats will be limited. In the meantime, mark your calendars! The event will be held Thursday, November 9, 2017 in the SSMU Ballroom from 10:30 am - 12:00 pm.

Classified as: McGill Web Management System
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Published on: 15 Sep 2017

The Binder and Assignment Grader apps are now available. We thank you for your patience and apologize for the inconvenience.


Orignal Message posted on September 14, 2017 at 10:18 am:

Due to a technical issue, the Binder and Assignment Grader apps for myCourses are currently unavailable.

We appreciate your patience and hope to resolve the issue as quickly as possible. 

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Published on: 14 Sep 2017

The following announcement was originally posted in April 2017:

As of May 3, 2017, students who are members of the following groups will not be able to access the uPrint machines on campus with their McGill ID Card, or their McGill username and password:

 - Exchange students
 - Inter-University Transfer students
 - Special and Visiting students in the School of Continuing Studies
 - Special intensive English and French programs in the School of Continuing Studies

Classified as: uprint, prepaid, students, continuing studies
Published on: 12 Sep 2017

The phone issue and power outage was resolved at around 2:00 pm, September 11, 2017.

 


Original announcement posted - September 11, 2017 at 1:30 pm

There are power outages and phone issues in some buildings on the downtown campus. We thank you for your patience while we resolve this issue.

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Published on: 11 Sep 2017

Due to the current high volume of course enrolments (adds/drops), it may take up to an hour for a course registration in Minerva to appear in myCourses. Please allow this delay before advising the IT Service Desk. 

 

We apologize for the inconvenience and thank you for your understanding. 

Classified as: courses, myCourses, enrolment
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Published on: 6 Sep 2017

Please note the following three important changes to Polling @ McGill (TurningPoint) for the Fall 2017 semester.

Upgrade to TurningPoint 8

There is a new version of TurningPoint. Please uninstall TurningPoint Cloud and download the new TurningPoint 8 by following these steps:

Classified as: polling, SRS, Student Response System
Published on: 30 Aug 2017

There are multiple phishing emails circulating from different senders asking users to click on a link to validate their email account. The link redirects to a fake login page. The email subjects are "Validate your McGill Account" and "Important Alert from McGill University Admin".

See an example of the phishing message below.

Classified as: phishing, email scams
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Published on: 24 Aug 2017

There is a phishing email circulating asking users to click on a link to view files via dropbox that their Admin has shared.  The link redirects to a fake login page.  See an example of this phishing message below.

Classified as: phishing, email scams
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Published on: 21 Aug 2017

Introducing D2

As of August 2nd, 2017, D2 is the main web-based document management solution used at McGill for creating, managing and publishing electronic documents. D2 is the replacement solution for CenterStage, which lost vendor support in spring 2017.

Classified as: Document Management System, Documentum, D2
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Published on: 2 Aug 2017

Back by popular demand, the Web Service Group will be offering another presentation in the Fall — this time shining a spotlight on the highly-requested topic of webforms in the WMS. This is something you won’t want to miss so stay tuned for more details to come. In the meantime, we want to hear from you. Tell us which webform features you’re most interested in by taking a short survey.

Classified as: McGill Web Management System
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Published on: 1 Aug 2017

Update - October 4, 2017
All faculty and staff accounts were successfully switched to the Office 365 spam protection.

Update - September 18, 2017
Faculty and staff accounts will be make the switch to Office 365 spam protection starting on Tuesday, October 3, 2017.

Original announcement - July 27, 2017
In order to take full advantage of the features of Email on Office 365, IT Services will be replacing our anti-spam quarantine system with Office 365’s anti-spam protection features. 

Classified as: Anti-Spam, email
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Published on: 27 Jul 2017

Due to construction at the downtown campus, wireless coverage is unavailable at the Roddick Gates and the Crossroads (the main entry road and the road in front of the Three Bares statue).

Classified as: Wireless
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Published on: 11 Jul 2017

Telephones situated in the north west section of the downtown campus are not functioning.

Technicians should have the problem resolved tomorrow. We apologize for the inconvenience.

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Published on: 10 Jul 2017

Update - July 4, 4:00 pm: The uPrint Anywhere issue has been resolved.


Original announcement- July 4, 12:50 pm:

uPrint Anywhere is a sub-service of uPrint which allows students, faculty and staff to send print jobs via email from any computer, laptop, or mobile device to a uPrint device on campus.

Note: Print jobs sent directly to uPrint via desktop computers using the uPrint drivers are not affected.

We apologize for the inconvenience this may cause you.

Classified as: *IT systems unavailable/issues, uPrint Anywhere
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Published on: 4 Jul 2017

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