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Documentum services (D2, Webtop, and Records) will be unavailable August 5 from 12 p.m.- 1 p.m.

Documentum services, including D2, Webtop, and Records, will be unavailable on Tuesday, August 5, 2025, from 12 p.m. to 1 p.m. due to scheduled system maintenance. 

This work is necessary to ensure the continued performance and reliability of IT resources across the organization. 

Who is affected 

Anyone who uses a D2 space or accesses documents through the Documentum platform will be unable to upload or retrieve files. 

What to do 

If you have work that requires access to Documentum, please plan accordingly.  

Classified as: scheduled maintenance; IT systems unavailable/issues; IT Alerts
Category:
Published on: 28 Jul 2025

Spectrum NG Sign-On mechanism update, February 28th 2023

Please note that Spectrum NG Sign-on mechanism was updated today, February 28th, to an enhanced, up-to-date version including 2FA (Two-factor authentication). If you experience trouble signing-in, please reach out to the Service Desk and include the steps you followed and a screenshot of the error message.

Classified as: IT Announcements
Category:
Published on: 28 Feb 2023

Quebec government directive to remove TikTok from mobile devices

La version française suit.

Dear members of the McGill community,

Effective immediately, please be advised that the application TikTok must not be installed on any mobile device (i.e., mobile phone or tablet) that has been provided to you by the University, or on any mobile device for which McGill covers the cost of the mobile service. If you currently have TikTok installed on your McGill mobile device, you must remove it immediately.

Classified as: IT Announcements, IT Alerts, IT security, IT security alerts
Category:
Published on: 28 Feb 2023
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