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Update: some email attachments incorrectly quarantined

News

Published: 6 Jun 2011

IT Services continues to work to release and deliver any file attachments incorrectly quarantined between 2 am Saturday June 4, and 11:45 am Saturday 5, due to problems on a staff email server.

Despite our best efforts, it is possible that we may not be able to deliver all attachments to all affected users.   This problem may affect even emails sent before 2 am on Saturday.

In the meantime, as our efforts continue, if there are any emails with critical attachments that you have not received and which you believe may have been affected by this problem:

  • Please ask the sender to resend the email, with the attachment.
  • If this is not possible, please contact ICS Service Desk at 398-3398 or support [dot] ist [at] mcgill [dot] ca and provide details; we will try to restore the attachment on a case-by-case basis.

Thank you for your patience while we work on your behalf.

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