2025: Reshaping the Future of Retail Conference

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Reshaping the Future of Retail

The conference, organized by the Bensadoun School of Retail Management and sponsored by KPMG, will take place in Montreal on Friday, September 26, 2025. Participants will have the unique opportunity to learn from industry practitioners and academics about the latest innovations and trends reshaping the retail landscape.

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Here's what you missed from the 2023 edition:

Speakers

L’Oréal – Harvard Business School – Google Canada – New York University – Métro Inc. – Emory University – Couche-Tard – McGill University – Dollarama

Speakers

Keynote speaker

An Verhulst-Santos

President & CEO
L’Oréal Canada

Antonio Moreno

Professor, Technology & Operations Management
Harvard Business School

Eric Morris

Managing Director & Head of Retail
Google Canada

Anindya Ghose

Professor, Technology & Marketing
New York University

Alain Tadros

Chief Marketing Officer & Digital Strategy
Metro Inc.

Vilma Todri

Professor, Information Systems
Emory University

Hélène Drolet

VP Operations Excellence NA
Couche-Tard

James Clark

Professor, Electrical & Computer Engineering
McGill University

Nicolas Hien

Chief Information Officer
Dollarama

Schedule

Friday, September 26, 2025

Time	Activity
7:30 am	Registration/Breakfast
8:15 am	Welcome Remarks
8:30 am	Keynote Speaker An Verhulst Santos President & CEO – L’Oreal Canada “Beauty for Each, Powered by Tech”
9:05 am	Session 1 Anindya Ghose Heinz Riehl Chair Professor of Technology and Marketing - New York University “THRIVE: Demystifying AI for Organizational Transformation”
9:30 am	Nicolas Hien Chief Information Officer - Dollarama “Redefining HR Efficiency through Artificial Intelligence”
10:15 am	Break
10:35 am	Session 2 Helene Drolet VP Operations Excellence North America – Circle K/Couche Tard “AI in Action: Elevating Retail Customer Service from Stockroom to Storefront”
11:00 am	Antonio Moreno Professor, Technology & Operations Management – Harvard Business School “Assortment Curation in Third-Party Marketplaces”
11:45 am – 1:15 pm	Lunch
1:15 pm	Session 3 Vilma Todri Professor, Information Systems – Emory University “The Impact of Generative AI on Advertising Effectiveness”
1:40 pm	Eric Morris Managing Director & Head of Retail – Google Canada “Retail Ready: AI, the new customer journey, and how retailers can win the moment”
2:25 pm	Session 4 Alain Tadros Chief Marketing Officer & Digital Strategy – Metro Inc. “Metro Inc., our journey in improving omnichannel customer interactions”
2:50 pm	James Clark Professor, Electrical & Computer Engineering – McGill University “No-shop Thursday and Other Tales from a Campus C-Store”
3:35 pm	Closing remarks & cocktail reception