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AI-driven automated checkouts are coming soon to Couche-Tard’s Quebec locations

Over the next two years, Alimentation Couche-Tard is installing more than 7,000 automated check-outs that use artificial intelligence to recognize the products that customers want to purchase, without having to scan each item individually. There are already more than 500 of these point-of-sale units in place – including at the Bensadoun School of Retail Management’s Retail Innovation Lab, where Alimentation Couche-Tard tested the technology.

Published: 7 Sep 2022

Professor Yoo awarded 2022-2023 FRQSC New Academics Grant

Congratulations to Changseung Yoo, Assistant Professor, Bensadoun School of Retail Management with affiliation to Information Systems Area, who has been awarded the 2022-2023 FRQSC New Academics Grant (Soutien à la recherche pour la relève professorale) for his project titled “Social Media Content Creation Strategies and Engagement During Disasters” (“Stratégies de création de contenu et de mobilisation pour les méd

Published: 26 Aug 2022

Health data analytics can help improve access to health care

Health questionnaires are time-consuming – for doctors and patients alike. “The digitalization of all of those questions would allow patients to do lot of work before visiting a physician,” says Maxime Cohen, a Professor of Retail and Operations Management at Desautels and the Chief AI officer for ELNA Medical, Canada’s largest network of clinics.

Published: 24 Aug 2022

The novelty of celebrity collaborations can drive sales, build brands

For years, paparazzi have been clicking candid shots of Justin Bieber cradling Tim Hortons coffee cups, but it still came as a surprise to see Biebs Brew become an official menu item at Canada’s most popular coffee chain. The novelty aspect of this type of collaboration can help drive sales, said Charles de Brabant in a story in The Globe and Mail.

Published: 6 Jul 2022

Montreal named top Canadian city for students

After naming McGill Canada’s top university earlier this month, Quacquarelli Symonds (QS) has ranked Montreal as the most desirable Canadian city to be a student, and one of the most sought-after and praised destinations for international students in th

Published: 30 Jun 2022

Taxing waste could help make fashion more sustainable

Reducing waste can help lower the environmental impact of any business, and Javad Nasiry believes that policy can help achieve this. The fashion industry is a major source of carbon emissions, and fast fashion retailers have made it worse with low-quality apparel designed to be worn only a few times.

Published: 16 Jun 2022

Technology used in Retail Innovation Lab to be deployed at scale

McGill’s Retail Innovation Lab is a testing ground for new technologies, and an automated check-out system that it is currently using will be deployed in 7000 Couche-Tard and Circle K locations. The computer vision technology uses eight cameras to automatically detect multiple items simultaneously at check-out, and Couche-Tard’s Vishnu Subramaniam gave TVA Nouvelles a demo of the cutting-edge tech in action – no scanning required.

Published: 16 Jun 2022

McGill’s Retail Innovation Lab is the first frictionless store in Canada

At a glance, the Couche-Tard in the Bronfman Building looks much like any other. But it is actually an innovative research facility that uses technology to improve our understanding consumer behaviour. Known as the Retail Innovation Lab, a partnership between McGill’s Bensadoun School of Retail Management and Alimentation Couche-Tard, it is the first frictionless store in Canada.

Published: 2 Jun 2022

Delve: Could New Algorithms Ensure Everyone Pays Fair Prices Online?

Dynamic pricing algorithms set the prices we pay online—and few rules govern how they work. Even if an algorithm doesn’t ostensibly consider race at all, research shows that it can be biased and discriminatory on the basis of race, as well as gender, economic level, and other personal information openly gathered from consumers.

Published: 19 May 2022

Ultra-fast fashion company Shein has grown rapidly, but product quality could limit growth

You might not know Shein’s brand, but chances are you’ve seen their clothing. The Chinese fast fashion company has quickly and quietly grown into an e-commerce giant. Shein targets young shoppers with an online-only business model and rock-bottom prices. They have been able to scale quickly because without physical shopfronts, Shein can sell anywhere that it can ship their products.

Published: 18 May 2022

Professor Maxime Cohen makes Poets&Quants 2022 Best 40-Under-40 MBA Professors list

Poets&Quants has named Professor Maxime Cohen to its annual Best 40-Under-40 MBA Professors of 2022 list. The influential business school news site annually recognizes professors under the age of 40 who are masters in the classroom, influence business and policy, are prolific researchers and have demonstrated meaningful impact on their fields.

Published: 16 May 2022

Executives should understand what data tells them about the present – and the future

Data can tell you a lot about the current state of business, and what the future holds. That’s information that companies can use to make strategic decisions, and it is multiplying quickly. Up to 90 per cent of all data was created in the past two years alone. To leverage, Prof.

Published: 2 May 2022

High margin impulse buys can help retailers boost profits

The check-out counter is the last place paying customers visit before they leave the store – and it is a retailer’s last chance to make a sale. The counter and the aisles that lead up to it are called a cash wrap, and can be arranged to entice customers to made additional purchases. A good cash wrap should incentivize impulse buys without being pushy, according to Prof.

Published: 22 Apr 2022

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