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Montreal’s La Vie en Rose is wise to take a gradual approach to U.S. expansion

Lingerie retailer La Vie en Rose operates in 20 countries, but they haven’t expanded to the neighbouring United States – until now. The Montreal-headquartered company is opening three stores in New York state, with an eye cast toward operating nationwide one day. But with a more crowded market for lingerie in the United States, they’re taking a cautious approach.

Published: 20 Feb 2024

Businesses would benefit from deeper understanding of artificial intelligence

Generative AI has recently garnered significant attention, yet many individuals possess only a superficial understanding of the technology, as outlined by Professor Maxime Cohen in an open letter published in Le Devoir.

Published: 6 Feb 2024

In times of crisis, there can be benefits to diversifying messages across different social media accounts

We live in an age of information, and we’re able to obtain it through many different channels. During disasters, many people turn to social media, and there is an orthodoxy in the field of crisis communications that organizations should speak in a consistent voice across different accounts and platforms. But Changseung Yoo is challenging that notion.

Published: 30 Jan 2024

Small businesses can also benefit from AI

Big businesses are deploying artificial intelligence to streamline their supply chains, cut labour costs, and better understand their customers. For small- and medium-sized enterprises, keeping pace can be a daunting task.

Published: 30 Jan 2024

Local bakery works with the Bensadoun School of Retail Management to guide move to check-out automation process

The pandemic hit many businesses hard, and the artisanal bakery and café Mamie Clafoutis was one of them. Their seven locations in Montreal and Ottawa were forced to reduce their hours to one shift per day. As they’ve emerged from the storm, they have sought ways to keep their costs low, and one of them is by automating checkout.

Published: 19 Jan 2024

Maxime Cohen and Saibal Ray named Top Retail Experts for 2024

Two faculty members of the Bensadoun School of Retail Management (BSRM) have been named to Rethink Retail’s Top Retail Experts (TRE) list for 2024, one of the most prestigious global accolades in the Retail and Consumer Packaged Goods (CPG) industry.

Published: 11 Jan 2024

MMR student shares how L'Oréal Brandstorm led to internship

Last year, after months of hard work and 'brandstorming', two McGill Desautels teams took the podium at the 31st annual L'Oréal Brandstorm competition, competing against top teams from across Canada! Madison Laxer and her fellow Master of Management in Retailing (MMR) teammates, Aditi Bali and Supreet Kaur, took third place.

Published: 9 Jan 2024

Holiday grocery price freeze includes more products this year, but long-term affordability solutions needed

This year, Canada’s large grocery chains are freezing the price for a greater variety of items than usual before the holidays. While 10-15% more products are included in the freeze this year, the true test of affordability will come later. “How high will grocery prices be when the price freeze ends?” asks Professor Saibal Ray in an interview with CBC Radio’s As It Happens.

Published: 30 Nov 2023

New Royalmount real estate development will bring greater luxury retail options to Montreal

Among the low-rise industrial buildings that line the northern end of Décarie Boulevard, a major new shopping centre is taking shape. The $7-billion Royalmount luxury retail and lifestyle centre is slated to open in summer 2024, after numerous construction delays.

Published: 13 Nov 2023

Two McGill Desautels units achieve silver sustainability certification

This Fall, McGill University awarded new Sustainable Workplace Certifications to nine units. Among them, two McGill Desautels units earned the silver-level distinction: The Bensadoun School of Retail Management (BSRM) and IT Customer Services Team.

Published: 10 Nov 2023

Canada's big grocery chains face pressure to cut prices as food costs rise

Food prices rose by 5.8 per cent in September, prompting the federal government to ask Canada’s five largest grocery chains to provide a plan for how they will stabilize prices, with staple products a likely focus. “High transportation costs, inventory issues and other pressures driving up costs are subsiding,” says Professor Saibal Ray, who specializes in Operations Management.

Published: 10 Nov 2023

Automated checkout technology allows workers to focus on higher-value tasks

Amazon Go, convenience stores that eliminate the check-out process, are coming to Canada. Customers can use a debit card, credit card or payment-enabled phone to enter, select and buy items, and simply walk out of the store. Amazon introduced the cashierless stores in the U.S. in 2018 and is now opening locations in Calgary and Toronto.

Published: 20 Oct 2023

Bensadoun School of Retail Management Road Shows work with businesspeople in rural Quebec

The way that we shop is changing, and for small- and medium-sized enterprises, it can be challenging to keep up with the pace of innovation. But the Bensadoun School of Retail Management (BSRM) is helping them do it. Since spring 2023, it has been hosting regional networking events that meet Quebec businesspeople where they live and work.

Published: 10 Oct 2023

AI tools boost and optimize productivity in the retail sector

Artificial intelligence (AI) will give productivity a major boost in the retail sector, according Maxime Cohen, Professor of Retail and Operations Management at McGill Desautels, home to the Bensadoun School of Retail Management (BSRM)’s retail innovation lab.

Published: 3 Oct 2023

BSRM and MMA launch Data Sphere Lab

The Bensadoun School of Retail Management, in collaboration with the Master of Management in Analytics (MMA) at McGill Desautels Faculty of Management, is pleased to announce the launch of the Data Sphere Lab.

Published: 5 Sep 2023

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