Exam Sign-Up Deadline

For all timed assessments, students must sign up a minimum of 14 days prior to the exam date.  

Office Closure

Please note that all Student Services units are closed for a staff training on the morning of Wednesday, November 30th. Services will reopen at 1:30pm. Have any questions or concerns? Email us at access.achieve [at] mcgill.ca.

 

Frequently Asked Questions

Student Accessibility and Achievement was formerly known as the Office for Students with Disabilities (OSD) and Tutorial Services.

Our new, more inclusive name better reflects the nature of our services and supports. Any correspondence or forms you may have received from the OSD or Tutorial Services in the past, will now come from Student Accessibility and Achievement. Some of our contact information has changed as well. Before emailing us, please verify if you have our updated contact information.

If you have a question that is not addressed in the list below, please submit it to us through our Ask Us form and you will receive a response within 48 hours. If your question is urgent please contact us directly at 514-398-6009 or access.achieve [at] mcgill.ca.

Appointments and accommodations

Who can register with Student Accessibility and Achievement?

You can register with Student Accessibility and Achievement if you are experiencing academic or physical barriers and have a documented disability, mental health disorder, chronic illness, or other impairment. It may be temporary (i.e. concussion, broken bone), permanent (i.e. dyslexia, diabetes), or episodic (conditions that may have fluctuating symptoms or variations in impairment). If you have registered with Student Accessibility and Achievement for a temporary impairment and your barriers persist, please contact us. We can support you in identifying barriers you are experiencing and provide support through accommodations if appropriate.

What accommodations can I receive?

Accommodations are based on the barriers that you experience. Some of the supports Student Accessibility and Achievement provides include exam accommodations, note taking support, learning resources, peer-to-peer supports, and assistive technology. Your accommodation plan is an individualized plan that is established between you and an Access Services Advisor.

When should I register with Student Accessibility and Achievement?

Students with documented disabilities can register at any point in the year, but we recommend registering as early as possible. We encourage students new to McGill to make an appointment before their semester begins. Registered McGill students can book an appointment with Student Accessibility and Achievement through ClockWork.  

What do I need to prepare for a registration appointment?

To register with Student Accessibility and Achievement, submit documentation from a relevant and licensed medical professional (doctor, psychologist, psychiatrist, etc.) prior to your appointment. The documentation must meet the following requirements:

  • Be on the official letterhead of the medical professional or clinic
  • Contain a diagnosis
  • Explain how your diagnosis currently impacts your academic experience
  • Contain the signature and license number of the medical professional

We recommend asking your health professional to complete the Referral Form. Please be sure that your diagnosis was emitted by a recognized professional (Please see the PL-21 guide* for more information).

*Loi modifiant le Code des professions et d’autres dispositions législatives dans le domaine de la santé mentale et des relations humaines

How do I change accommodations?

If you experience new barriers or your accommodations are no longer addressing your barriers, you can request a change to your accommodation plan using the Review and Confirm My Accommodations module in our Clockwork portal. Log in using your McGill credentials, then select the course for which you would like to modify your accommodations – if the change is applicable to all your courses you can click “select all”. 

At the bottom of the page, you can then select either “I need additional accommodations” or “I need to change or remove an accommodation”, and then add any additional information in the “Optional Note” field.  

If you have already completed “Review and Confirm My Accommodations” for this semester, please make a returning student appointment to discuss your situation with an Access Services Advisor. During this discussion your accommodation plan may be modified or new resources may be recommended where appropriate. 

When should I make a Reasonable Consideration Request?

If a Reasonable Consideration Request is an authorized support on your academic accommodation plan, they can be requested at the beginning of each semester through the Review and Confirm My Accommodations module on Clockwork.  

Select the course you would like to submit your Reasonable Consideration Request for, and then select their course-specific accommodations for that class. This includes selecting “Access to Note-User Module” for access to requesting/accessing notes, and any reasonable consideration requests you wish to be sent to your  instructor.

This module is also related to test booking – any academic accommodations you wish to see for this course when booking exams will also need to be selected.

As soon as this process is finished and approved, your instructor will automatically be sent an email for any reasonable consideration requests that were selected.

Do I need to make an appointment with an advisor each semester?

No. While we encourage you to make a yearly appointment to review your accommodation plan and to discuss your barriers, you do not need to re-register with Student Accessibility and Achievement once you are actively registered. If you have registered with us for a temporary impairment and your barriers persist, please contact us. 

At the beginning of each semester, actively registered students will need to complete the Review and Confirm my Accommodations module and select their accommodations/supports per course.  

Will the Student Accessibility and Achievement registration appear on my transcript?

Your registration with Student Accessibility and Achievement is confidential and will not be documented on your transcript or government student file.

For more information, please view our Confidentiality Commitment.

Am I entitled to accommodations during online learning and assessments?

Yes! The same legal requirement to provide disability-related accommodations exists regardless of the learning environment. Note that time-based accommodations for exams DO NOT APPLY if your class has been given 48 hours or more to complete the assessment.

I am a McGill student and I am NOT registered with Student Accessibility and Achievement, but am currently experiencing academic barriers. Can I meet with an Advisor?

Absolutely! Non-registered students can book an appointment.  During your appointment you can discuss your barriers and, if appropriate, the advisor can recommend different resources and supports.

I am not a McGill student and would like to meet with an advisor to learn more about Student Accessibility and Achievement.

Please send an email to access.achieve [at] mcgill.ca to request an appointment with an advisor.  

 

Exams

How do I register for academic accommodations for an upcoming test/exam?

To register for academic exam accommodations for an upcoming test/exam, select the Schedule a Test or Exam module from the ClockWork home page. You will need to then select the Schedule a test, midterm or quiz OR Schedule a final exam link.   

You will be asked to log in using your McGill credentials. Complete the test/exam booking module. At the end of the module, you will be asked to confirm all details and to submit your booking request. Once you have submitted your request, you will receive a confirmation email. You will also be able to see the test/exam in the My Upcoming Events tab.   

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How can I see what tests/exams I have registered for?

You can see your upcoming test/exam bookings (as well as any appointments) in the My Calendar module from the ClockWork homepage. You can also see this information under the My Upcoming Events tab in the Schedule a Test or Exam module.   

The displayed start and end times INCLUDE the StopWatch accommodation (if applicable). The actual time to complete the test/exam will be shorter if StopWatch is one of your authorized academic exam accommodations.

I do not know the start time and/or duration of my test/exam.  What should I do?

If you do not know the start time and/or duration of your test/exam, please complete the Schedule a Test or Exam module anyway. You can include the start time and/or duration of your scheduled class. If we receive updated information from your instructor, we will modify the time and duration (if applicable).   

Not having ALL the information about your test/exam (e.g., not knowing the start time or duration) is not considered a valid reason to submit a late request for academic accommodations. Due to the number of late requests received, it is not operationally feasible for our office to process late requests under these circumstances. However, we are able to update existing bookings upon receiving additional information (updated information must be received a minimum of 3 business days prior to the test/exam). 

I do not see all of my academic exam accommodations listed when I am registering for my test/exam.  What should I do?

The accommodations you see when booking tests and exams are directly related to the course-specific accommodations requested through the “Review and Confirm My Accommodations” module. This means that in order to see an accommodation during test booking, you must have selected it for that course in the Review and Confirm My Accommodations module at the beginning of the semester. The academic accommodations you select for one course may or may not be different from the accommodations selected for another course – this is done so that you can select only the accommodations that are relevant to each course (ex. You can select access to a computer for a class with written exams but may not require a computer for a math-based course). 

If you do not see one of your approved academic accommodations listed during test booking and have already completed the Review and Confirm My Accommodations module, or if you would like to request a new accommodation, please contact our advising team at access.advising [at] mcgill.ca. You may be required to meet with one of our Access Advisors as a part of this process.  

My academic exam accommodations have changed, but I have already registered for upcoming tests/exams.  Will my updated accommodations be applied?

When you are meeting with an Access Services Advisor, please inform them if you have already registered for upcoming tests/exams. You will need to inform them of the course(s), the date(s) of any bookings, and which accommodations you need to be updated for these test/exam bookings. The Advisor will notify our Exam team, who will update your test/exam booking.  

Please note that any modifications to your accommodation plan will not be implemented for tests/exams that are taking place in 7 days or less.  

I missed the deadline to register for academic exam accommodations.  What should I do?

If you have missed the exam registration deadline, please complete the Exam sign-up – Late request form in ClockWork as soon as possible.   

Please note that late exam registration requests will only be considered if they meet one of the following two criteria:   

  1. Newly registered student to Student Accessibility and Achievement who has an upcoming test/exam (minimum 7-day notice required).  

  1. Students whose instructor has announced or changed an exam date within the 14-day deadline (instructor verification will be required for approval).  

7- and 14-day deadlines include weekends. Exceptional circumstances will be reviewed on a case-by-case basis.   

How do I register to write placement exams or summer exams with Student Accessibility and Achievement?

The process for writing placement and summer exams remains the same in that we ask you to schedule your exam/test in the Schedule a Test or Exam module in ClockWork. 

What if I am a student at Mac Campus?

Mac campus students follow the same steps as those at the Downtown campus.  Accommodated exams at the Mac Campus are handled by the Administrative & Student Affairs Coordinator located in the Centennial Center (Student Services office).

For questions specific to taking your exam at Mac campus, please contact access.macdonald [at] mcgill.ca.

For all time-based assessments, accommodation requests must be submitted a minimum of 14 days prior to the exam start date. 

My instructor is holding multiple assessments in my class. Do I have to submit an exam sign-up request for each assessment?

By completing one exam sign up form , you can request your exam accommodations for all assessments in the same class by using the "Other Upcoming Assessments" section of our exam sign-up form. Just click on "Other upcoming assessments" on the exam sign-up form and input the date of your upcoming assessment, or the earliest date that your assessment will be available to you.

Please note that you will be required to complete at least one (1) exam sign-up form per class to access your exam accommodations. 

Once the final exam schedule is posted, please be sure to register for your final exam accommodations using the Exam Sign-Up Forms

What if my instructor assigns pop quizzes?

If you are eligible for exam accommodations and your instructor is planning on assigning pop quizzes for your course, please access.exams [at] mcgill.ca (subject: Pop%20Quiz%20Notification) (notify the Exam Centre via email) before the end of the add/drop period at the beginning of each semester. The Exam Centre will coordinate directly with your instructor, and you will be informed of how your quizzes and accommodations will be coordinated.

What if my instructor assigns quizzes that are 15 minutes or less in duration?

Please note time-based accommodations are not applicable for quizzes that are 15 minutes or less in duration. If you require exceptional time-based accommodations for quizzes that are 15 minutes or less, please contact the claire.burrows [at] mcgill.ca (Exam Centre Manager) directly. Exceptional time-based accommodations will be reviewed on a case-by-case basis. 

What if my midterm/exam is assigned with less than 14 days' notice?

If your instructor has assigned the exam with less than 14 days’ notice (including weekends), we ask that you use this access.exams [at] mcgill.ca (subject: Late%20exam%20request%E2%80%93%20COURSE%20CODE, body: Reason%20for%20late%20request%3A%20%0A%0ADate%20of%20exam%3A%0A%0AExam%20start%20time%3A%20%0A%0AExam%20length%3A%20%0A%0AStudent%20name%3A%20%0A%0AStudent%20ID%3A%20%0A%0ACourse%20Code%3A%0A%0ASection%3A%20%0A%0AInstructor%20name%3A%20%0A%0AInstructor%20e-mail%3A%20%0A%0AAuthorized%20accommodations%20required%20for%20this%20assessment%3A%20%0A%0AAny%20additional%20information%3A%20%0A%0AI%20understand%20that%20I%20am%20required%20to%20register%20for%20my%20exam%20accommodations%20using%20the%20Student%20Accessibility%20and%20Achievement%20exam%20sign-up%20form%20for%20each%20assessment%20in%20this%20course%2C%20at%20least%2014%20days%20prior%20to%20the%20start%20date%20of%20the%20exam.%20I%20acknowledge%20that%20any%20request%20made%20after%20the%2014-day%20deadline%20is%20considered%20a%20late%20submission%20and%20will%20be%20processed%20on%20a%20case-by-case%20basis.%20I%20acknowledge%20that%20Student%20Accessibility%20and%20Achievement%20cannot%20guarantee%20that%20late%20submissions%20will%20be%20granted.%20I%20consent%20to%20sharing%20my%20approved%20accommodations%20with%20my%20instructor%20and%2For%20with%20the%20exam%20administrator%20of%20my%20Faculty%20for%20all%20assessments%20in%20this%20course.%0A) (email template) to contact the Student Accessibility and Achievement Exam Centre and make a late request as soon as possible (please be sure to enter your course code in the email subject line and fill in all the information listed). Please note that instructor confirmation of the exam announcement date will be required. 

Please note that by signing up for your exam accommodations using the exam sign-up form or the above email template, you are consenting to disclose your registration with Student Accessibility and Achievement to your instructor and/or the exam administrators in your Faculty. 

Note that individual time-based accommodations do not apply to exams that are 48 hours or more in duration, or exams that have been accessibly designed to incorporate additional time in the scheduled exam duration. 

How are accommodations applied to online assessments?

Prior to your exam date, the Student Accessibility and Achievement Exam Center will send an email to your instructor indicating your accommodations. Your instructor will then communicate directly with you to inform you of any modifications to your exam (format, start time, or duration), so that you may prepare accordingly.

During online assessments, accommodations may be applied in the following ways:

Your instructors may opt to hold a time-bound, online exam, using one of the authorized platforms (most often myCourses). In this case, you are required to complete the exam sign-up form. Your time-based accommodations will then be communicated to the instructor, who will need to make the adjustments themselves.

Your instructors may opt to assign an exam of 48 hours or more. While time-based accommodations do not apply to exams that are 48 hours or more in duration, you are required to complete the exam sign up form to request other disability-related accommodations.

Do I have access to adaptive software (reader, text to speech) during online exams?

Yes, the adaptive software you use on your personal devices should be compatible with most platforms used for online assessments. It’s still important to complete the exam sign-up form for each assessment to ensure that any accessibility-related barriers can be addressed ahead of time. This is especially important if your instructor has elected to use a LockDown browser for exams. Completing the exam sign up form on time allows us to know whether you need access to adaptive tech and then coordinate with your instructor as needed.

What do I do if I have an exam conflict?

For Final Exams, there are three possible categories of exam conflicts for students: academic conflict, religious conflict, and Student Accessibility and Achievement conflict. 

To see if you meet the criteria for an academic conflict or religious conflict, consult the McGill Exams website and follow their procedures for a resolution. Please communicate the resolution to the Student Accessibility and Achievement Exam Center at access.exams [at] mcgill.ca no later than 14 days before the date of your exam.

A conflict may occur for students registered with Student Accessibility and Achievement for whom, by virtue of their disability-related accommodations, are scheduled to write more than 8 hours of exams in one day.

You will be contacted via email at your McGill email address approximately four (4) weeks prior to the start of the exam period with options to resolve the conflict, and are given five (5) days to reply with a decision from amongst the options included in the email.

I do not feel like I will be able to write my final exams. What do I do?

If you are unable to write your final exam due to illness or other extenuating circumstances, you may be eligible to apply for an exam deferral, depending on your Faculty rules and regulations. Please consult the Exams website for more information.

What if I am writing a take home exam?

Students who are eligible for exam accommodations with Student Accessibility and Achievement, who have been assigned a take-home exam: 

  • If the class has been given less than 48 hours to complete the take home, time-based exam accommodations apply 

  • If the class has been given equal to or more than 48 hours to complete the take home exam, no additional time-based accommodation is applied 

Sign up for take-home exams using the Schedule a Test or Exam module in ClockWork, making sure to Select the “Less than 48 hours” option” under exam length. All exam accommodation requests must be submitted at least 14 days before the date of your assessment. Prior to your exam date, an email will then be sent from our Exam Centre to your instructor indicating your time-based accommodations. Students are expected to follow up with the instructor if additional information is required. 

How do I use stop watch breaks? 

Stop watch break is an exam accommodation that may be assigned by one of our advisors in order to address a student’s documented, disability-related barriers. The intention of the stop watch accommodation is to provide students with short, supervised breaks during their exam, that do not count towards the exam writing time. These breaks are intended to provide students with time to address barriers they may experience during the exam (e.g. specific medical needs, or self-regulation strategies). Please sign up for your accommodation(s) using the Exam Sign-Up Form, and indicate stopwatch time as your accommodation. A few notes about this accommodation:

Online Application of Stop Watch:

  • Students that have the stop watch as an accommodation for online assessments will be entitled to:
  • 30 minutes of additional time for all assessments that are more than 1 hour in duration
  • 10 minutes of additional time for assessments of a duration of 31 to 60 minutes
  • 5 minutes of additional time for assessments of a duration of 16-30 minutes
  • Additional time does not apply for assessments of duration of 15 minutes or less
 

In-Person Application of Stop Watch:

  • Stop watch breaks are supervised, and a student does not have access to their exam materials during this time.
  • Students that have the stop watch time accommodation for on campus assessments will be entitled to:
    • 30 minutes of additional time for all assessments that are more than 1 hour in duration
    • 10 minutes of additional time for assessments of a duration of 31 to 60 minutes
    • 5 minutes of additional time for assessments of a duration of 16-30 minutes
    • Additional time does not apply for assessments of a duration of 15 minutes or less
  • Stop Watch breaks can only be taken during the official exam time. At the end of the official exam time, the amount of Stop Watch time used is calculated and is added to the exam end time.
    For example, my exam is from 9:00am – 12:00pm and I take a total of 14 minutes of Stop Watch breaks. At 12:00pm (the original end time of my exam), the Stop Watch time will be calculated and 14 minutes will be added to the exam writing time. My new exam end time will be 12:14pm. If I require another break between 12:00pm and 12:14pm, this break will come out of my exam writing time and the end time will remain 12:14pm.

Where will I be writing my exams?

The location of your exam(s) will be emailed via your McGill email address one (1) business day before each exam that you have registered to take with Student Accessibility and Achievement.

During final exams, the Student Accessibility and Achievement uses various classrooms, offices, and buildings on campus including, but not limited to:

  • Student Accessibility and Achievement
  • McConnell Engineering
  • McDonald Engineering
  • Arts Multimedia Language Facilities (McClennan Library Building, Room MS10)
  • Leacock
  • Brown Student Services

Use the campus map to find an exam location.

When will I be writing my exams?

The Student Accessibility and Achievement Exam Center can host exams from 8 am – 7:30 pm. Typically, students writing their exam at the Exam Centre do so at the same time as their class. However, students whose exam time would extend beyond 7:30 pm will have their start time modified in order to fit within our operating hours.  

Your exam start time will shared with you via your McGill email address one (1) business day before each exam that you have registered to take with Student Accessibility and Achievement. For exam security reasons, students may be required to be sequestered. 

Can Student Accessibility and Achievement change the date of my final exam?

No. Student Accessibility and Achievement does not have the authority to modify the dates of student’s final exams. If you are unable to write your final exam due to illness or other extenuating circumstances, you may be eligible to apply for an exam deferral, depending on your Faculty rules and regulations. Students can communicate directly with their faculty (Student Affairs Office or instructor) to discuss if necessary. 

If the faculty grants permission to write at an alternate date (outside of the regular deferred exam period), they will be required to email their consent directly to access.exams [at] mcgill.ca at least 14 days before the date of the exam. The student remains responsible for scheduling their exams in the Schedule a Test or Exam module in ClockWork with the alternate date, once the permission has been granted. 

What does it mean to be sequestered?

Sequestering ensures that exam security is maintained across campus during exams. Students are not permitted to leave an exam until 1 hour past the start time of the exam as posted on the exam schedule.

For example: My class is writing the exam at 6:30 pm at the gym. I start earlier at the Student Accessibility and Achievement exam centre, but must remain sequestered until 7:30 pm, regardless of the time that I finish my exam.

Students will not have access to personal electronic devices while being sequestered (including but not limited to cell phones, computers, iPads, smart watches, etc.). However, snacks or physical reading materials are permitted. Sequestered students remain supervised until the sequester period is over.

What happens if I have a question during my assessment?

Instructors submit their contact information to Student Accessibility and Achievement for timed assessments during the semester. For final exams, they submit their contact information to the Central Exam Office, which is available to Student Accessibility and Achievement. Should a student have a question during their assessment, they notify the invigilator who will ask an exam staff member to contact the instructor. Once the instructor has been reached, the invigilator will notify the student, and the student will be able to ask their question(s).

In the event that the student’s course instructor cannot be reached, students are encouraged to note their question on the front page of their assessment paper, which is then returned to the instructor. Students can then follow up with their instructor directly, once the assessment is finished.

Note-Sharing

Do I need to sign up for note-sharing every semester?

Yes. In order to solicit new note-sharing students in your courses, you must request notes for each course at the beginning of every new semester using the “Note-Users (to GET notes)” module in Clockwork.  

To learn more, please review our Note-User page

Is the note-sharing program operating for online lectures?

Our note-sharing program is a peer-based, volunteer note-sharing service. It is our aim for this program to continue regardless of the learning environment. 

In a blended learning environment, you may experience greater access to materials than in a traditional sit-down classroom, thereby reducing the need for peer-shared notes. We are working with faculty and course instructors to support them in providing accessible content and we have updated our learner support resources and webinars to include strategies for online learning. 

For more information, check out the Note-Sharing section of our website. 

 

Access

How do I access the adapted transport van?

The adapted transport van is operated by Security Services at McGill. All submitted student requests are processed by Student Accessibility and Achievement. Please fill out the adapted transport authorization form. Please note that the adapted transport van prioritizes students with permanent mobility impairments. It is helpful and important to communicate your flexibility in pick-up and drop-off times.

The adapted van will only transport you from one McGill building to another McGill building and within the downtown campus limits, Monday through Friday between 8:00 a.m. and 6:00 p.m.

How do I obtain accessible parking?

  • Medical documentation is required to attest to permanent or temporary disability.
  • Please submit your request on the Parking Authorization Form.
  • Requests will be reviewed within 48 hours.

How do I get inaccessible materials converted so that I can use reading software?

To qualify for alternate format materials, students must be registered with Student Accessibility and Achievement and have a documented print-related disability.

This may include but is not limited to:

  • Vision impairment
  • Learning Disability/ADHD/ADD
  • Memory-related disability
  • Physical disability

Should you be qualified for alternate format materials, you can submit your request using the Alternate Format Requests module in ClockWork.  

If you are not qualified for alternate format materials and have spoken to your Student Accessibility and Achievement advisor, you are welcome to look at alternate sources of e-text materials available for purchase directly. 

Places to look for e-texts:

  • McGill Library offers electronic textbooks to borrow and read online
  • McGill Library also has a Course Reserves section where your instructor will place all course materials (e.g., textbooks, journal articles) to borrow and read online
  • Google has scanned searchable electronic materials
  • Gutenberg has materials that were published at least 1000 years ago
  • Amazon.ca has kindle or audible formats
  • HathiTrust offers digitized titles from libraries around the world
  • VitalSource offers affordable e-text materials and has a searchable database of various university texts (available for download for offline access on iPad/Android phones and tablets)
  • Bookshare offers books that are accessible, requires membership

Miscellaneous

What services does Student Accessibility and Achievement offer to students during the admission process?

We do not provide direct support regarding admission to McGill. However, non-McGill students can make an appointment with an Access Services Advisor without having been accepted to the University.  You can discuss potential academic accommodations, barriers, and have your questions answered about how you may be accommodated as a McGill student. To book an appointment, please contact access.achieve [at] mcgill.ca (.) 

What if my documentation is in a language other than English or French?

If your documentation is a language other than English or French, you will need to have it translated by a certified translator in order to register.

Please provide both the original and translated copies of your documentation during your registration appointment.

What happens to my file at Student Accessibility and Achievement after I graduate from McGill?

Once you leave McGill, we will keep your file for up to 2 years, after which it will be destroyed. If you would like to collect your documentation, you can complete the PDF iconStudent Records Release Form and email it to access.achieve [at] mcgill.ca or submit in person to our front desk.

Learner Support

What is “Learner Support”?

Learner Support are the skills, strategies, tools, and resources that you can use across each of your classes to help you reach your academic goals. Through our website, webinars, and online learning materials you will be able to gain the transferrable skills needed to show what you are really capable of. Check out our various Learner Support pages.

How can I stay motivated and avoid procrastination while learning online?

Structure is key! We all need structure in order to be effective and motivated in our work. When this schedule is no longer provided to you by your classes, it’s important you create a schedule and some structure for yourself. Check out our Online Learning and Time Management pages for more information! 

How can I stay focused on my work when my roommates/family/children are at home?

Learning from home when you are sharing your space can be challenging. It’s important that you talk to the people you will be sharing your space with about expectations and boundaries for while you are in class or studying. By planning with the people you are sharing your space with you will be able to ensure each person’s needs are being met. For more information, check out our Online Learning page and click on the section titled “Sharing Your Space”.

Are the Learner Support webinars available every semester?

Yes! Each semester our Learner Support Specialist will create new events through myInvolvement for the Learner Support webinars. Check out the Student Accessibility and Achievement myInvolvement page for an updated list of upcoming webinars and events. For a list of webinars currently being offered, check out our Webinars page!

I'm feeling anxious/stressed. What supports are available to students?

It is important to practice self-directed care and support your mental wellness. Here are some supports and resources that are available to students: 

Tutor Matching Program

How do I sign up for subsidized tutoring?

If subsidized tutoring has been made available to you as a part of your academic accommodation plan, you can request a tutor by completing the Request for Subsidized Tutoring as Supplemental Academic Support in the Forms module in ClockWork. 

How does the Tutor Matching Program work?

The Tutor Matching Program is a peer tutoring service that matches requests for academic assistance with qualified students selected from our bank of private tutors. Our mission is to serve as a resource for McGill students hoping to reinforce classroom learning and strengthen their academic performance.

How much does tutoring cost/How much are tutors paid?

Tutoring costs $18.00 per hour for undergraduate tutors and $22.00 per hour for graduate tutors.

Newly admitted undergraduate students get the first hour free! For students on probation/unsatisfactory standing, Varsity Athletes, First Nations, Inuit or Métis students, students registered with Student Accessibility and Achievement, and MasterCard Foundation Scholars, the cost will be subsidized and free. For more information, see the subsidies section on the "Find a Tutor" page.

How do I connect with a tutor?

Once we receive your Request for Subsidized Tutoring as Supplemental Academic Support (found in the Forms module in ClockWork), we will send an e-mail to your McGill email address with the contact information of our available tutors for the course(s) you requested. Once you are connected, you can work out a schedule with your tutor.

Where do tutoring sessions take place?

The situation is rapidly changing and we will keep you posted as we receive updates from the public health services. At the moment, we recommend online meetings for your tutoring sessions. We advise you NOT to have face-to-face meetings to prevent the spread of the virus.

Can I receive tutoring in French?

Please indicate this in your Request for Subsidized Tutoring as Supplemental Academic Support (in ClockWork), and we will do our best to accommodate your preferences.

As a tutor, how do I receive payment for a tutoring session?

If you are tutoring a non-subsidized student, the student will pay you directly at the end of the tutoring session.

If you are tutoring a subsidized student:

  1. After every session, you must now take the last 5 minutes at the end of the session and send your tutee the Confirmation of Service form. This form should only be submitted if you are tutoring a subsidized student.
  2. Your tutee should complete this form on the spot, as submission of the form is a prerequisite to you receiving payment.
  3. After your tutoring session, you should submit your hours in the Workday website as a separate entry for each student. Please also include the tutee's name as well as the subject code in the comment section available on the entry page.

Here are the basic steps to enter time in Workday (you must be connected to the VPN):

  1. Click on the Enter Time button at the bottom of the screen.
  2. Select Enter Time.
  3. Enter your In and Out times
  4. You can toggle between all days of the week in the top menu bar.

Where can I pick up timesheets for subsidized tutoring sessions?

Please be advised that we no longer use timesheets as all payments are now being made through Workday. Please contact access.tutoring [at] mcgill.ca if you have any questions.

Can Student Accessibility and Achievement provide me with a letter of reference for my work as a tutor?

If a former or current Student Accessibility and Achievement tutor requires a reference or employment letter, our staff are only able to confirm the dates of employment, the number of hours worked, and the salary.

Can I provide feedback on my tutor?

You can provide feedback at any time during the semester by filling out our feedback form. Also, at the end of the semester, you will be asked to complete an online survey.

Please access.tutoring [at] mcgill.ca (e-mail) us or fill out our feedback form.

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