Frequently Asked Questions

No, however, you can make an appointment with an advisor without having been accepted to the University. In this appointment you can discuss barriers to learning and potential academic accommodations.

Accommodations are based on the diagnosis-related barriers you experience. Some of the accommodations Student Accessibility and Achievement may provide include exam accommodations, note taking support, learning resources, peer programming, and assistive technology. Visit our section on Academic Accommodations for more information. Your academic accommodation plan is an individualized plan that is established between you and an Access Services Advisor.

Login to ClockWork. Request a change by selecting Review and Confirm my Accommodations, then either "I need additional accommodations" or "I need to change or remove an accommodation".  Select the course(s) you would like to modify.  

If you have already completed the Review and Confirm my Accommodations for the semester:  Book an appointment with an advisor to discuss your accommodation plan and any changes to your situation. If you've already signed up for exams and need to modify your accommodations for those exams, please let one of our advisors know so we can inform our Exam Center. The Exam Center team will update your exam bookings.  

Modifications to your accommodation plan will not be implemented for exams taking place in 7 days or less.

No. While we encourage you to make a yearly appointment to review your accommodation plan and to discuss your barriers, you do not need to meet with us each year in order to maintain an active academic accommodation plan.  Once you have registered with us, you must complete the Review and Confirm my Accommodations module in ClockWork at the beginning of each semester. 

If you previously had an active accommodation plan with us for a temporary impairment and your barriers persist, please access.achieve [at] mcgill.ca (contact us).

Absolutely! You can book an appointment. During your appointment you can discuss your barriers and, if appropriate, the advisor can recommend different resources and supports.

It's important to practice self-directed care and support your mental wellness. Take advantage of these available resources:

• 24/7 mental health support is available via chat, online, or phone from Telus Health Student Support
• Student Wellness Hub
• Vent over tea offers a free active listening service over the phone or through skype

Login to ClockWork, and select either My Calendar or the  My Upcoming Events tab under Schedule a Test or Exam.   If StopWatch is one of your authorized accommodations: The displayed start and end times include the StopWatch accommodation. The actual time to complete the test/exam will be shorter.

Schedule your exam anyway, using the typical start/end time of your class. Once you know the actual start/end time, notify the Exam Center (at least 3 days before your exam). Not having the actual start/end time of your exam is not a valid reason to submit a late request for academic accommodations. View more information on how to schedule an exam.

Complete the Exam Sign-Up: Late Request Form in ClockWork as soon as possible if you meet 1 of the 2 criteria below:

1.  Newly registered student to Student Accessibility and Achievement with an upcoming exam (a minimum 7-day notice is required).
2. Your instructor has changed an exam date within the 14 days prior to your exam (instructor verification is required).

Exceptional situations are reviewed on a case-by-case basis.

You must Review and Confirm Your Accommodations in ClockWork at the beginning of each semester. Until that is done, your updated accommodations won't show up when scheduling an exam. Visit our Exams page for more information.

The procedure for dealing with an exam conflict depends on whether it is a Student Accessibility and Achievement exam conflict, or an academic or religious exam conflict. Visit our section on Final Exams / Exam Conflicts for more information.