Require Urgent Care?

Call 911 or view our resource list. 

To ensure staff and student safety, and in accordance with McGill policy and the new circumstances, the Student Wellness Hub will not be seeing cold and flu symptomatic patients. Please refer our Off-Campus page for additional resources

get vaccinated marty the martlet

Getting vaccinated against COVID-19 is the best way to protect yourself and to protect our community. Vaccination is safe and free for everyone.
Learn more about vaccination | Make an appointment to get vaccinated | COVID-19 Updates

Frequently Asked Questions

You've got questions about the Hub? We've got answers.

If you have a question that hasn't been answered, wellness.hub [at] mcgill.ca (subject: Wellness%20Hub%20FAQ%20Question) (send us a message) and we'll be happy to answer it. 

Are you a member of McGill Faculty or Staff? Visit our FAQs For Faculty and Staff page. 

teal line

General FAQs

What is the Hub?

Located in the Brown Student Services Building at 1070 Dr Penfield Ave and on Macdonald campus iconMacdonald campus in Saint-Anne-de-Bellevue, the Student Wellness Hub is our student’s place to go for his/her/their holistic health and wellness needs. It provides access to physical and mental health services, as well as health promotion and peer support programs. With a holistic vision on health and well-being, and a collaborative care model approach, services are integrated and streamlined to allow students to access care quickly and conveniently. Our services and programming are geared toward helping students navigate the wide range of challenges that arise over the course of their academic careers at McGill. The Student Wellness Hub team aims to empower students to be better informed and take charge of their wellbeing journey.

When is the clinic open?

We offer appointments every weekday between 8:30am-4:00pm. We do not offer drops-ins. Review our How to Access Hub Clinical Services page for more information. The Student Wellness Hub phone number is  (514-398-6017). Phone lines are open Monday to Friday from 8:30am-3:30pm. If you are experiencing a crisis, please consult our resource lists regarding Urgent Care and Off-Campus Care.

Do I pay for any service I receive?

There are associated fees at the Hub, including for cancelling an appointment without adequate notice, as well as requests for documentation and other administrative tasks. See the full list of fees for services at the Hub. For more information regarding your insurance coverage as it links to fees, please consult our insurance section.

Are there special considerations for international students?

In Canada, healthcare services are regulated by the provincial government. Students from outside of Quebec - including international students - will usually need to pay out-of-pocket for any medical services received off-campus and file a claim for reimbursement to their insurance provider. If you wish to open a file in a private clinic off-campus, there is often a one-time fee that is not covered by most insurance providers

What if I am struggling financially?

If you have an urgent financial need, or would like help budgeting or planning finances, you can reach out to Scholarships and Student Aid to explore your options with an advisor. Please visit the International Health Insurance Plan section for more information.

I’m experiencing a life crisis (e.g., death of a loved one, the loss of my home or a recent assault) – whom should I contact?

In these situations, it’s important to have as many campus resources as possible mobilized to support you. Please contact the Office of the Dean of Students. They can coordinate a response with clinicians as well as other campus resources that would be appropriate. If you are experiencing a crisis, please consult our resources for Urgent Care so you can get help. Please also read our Medical Notes page for more information.


Healthy Living Annex FAQs

What is the Healthy Living Annex (HLA)?

The Healthy Living Annex (HLA) is the health promotion arm of the Student Wellness Hub and a space where you can learn more about prevention and early intervention initiatives. You can also talk to a Hub Peer Supporter, a trained student-peer, who can share resources and guide you as you navigate caring for your wellbeing.

What are some of the health promotion initiatives on campus?

With the goal to provide and cater to a wide range of students who are each on their own wellbeing journey, we recognize that early intervention and health promotion initiatives are as important as offering specialized clinical services. At the HLA, you will find access to light therapy, the Art Hive, Animal Therapy, and other self-directed or peer-led workshops and spaces. Peer support is also an important aspect of health promotion and early intervention. These initiatives and spaces can sometimes be enough for a student who wants to care for their well-being. They can also work as a complement to a student seeking clinical services. We are here to help!

Do you place emphasis on prevention and early intervention?

Yes, we do because it works. We know that preventative strategies promote mental health and prevent some mental health concerns. We also know that the same prevention strategies are effective for treating or alleviating some mental health challenges. We focus on early intervention because we know our students lead active and busy lives, and it can be tempting to put off asking for help. We want to empower our students to learn how to manage and address their challenges before they escalate into crisis situations that create additional barriers to their academic success.

What is @HealthierMcGill?

HealthierMcGill is the Student Wellness Hub’s Instagram and Facebook account, with which you can stay updated on health and wellness services, programming, live interactive peer engagement sessions, healthier living tips, and more. Join today!

What is Well-come Back 2021?

The Student Wellness Hub has prepared a wealth of new and existing tools via our Well-Come Back page to help support students as we return to campus this fall. Additionally, we will regularly update our @HealthierMcGill social media campaign with helpful resources. Check frequently!

How do I provide feedback on a Hub service or offering?

You can give feedback online for any service that you've received at the Hub. All feedback is welcome and confidential.


Clinical FAQs

What's the difference between a clinician and a mental health professional?

A  counsellor  is a particular kind of professional. At McGill, you can see them for short-term treatment for a mental health issue. They'll develop a wellness plan with you and may decide that one-on-one therapy is the best approach.  A psychiatrist is a mental health professional with a medical degree whose main form of treatment is usually medication for more severe mental health conditions. Psychiatrists require a referral from a doctor. A Local Wellness Advisor is a mental health professional embedded within each faculty and service (such as International Students, Residences, and BI&POC Students and others) to orient and connect you with the appropriate support resource. They also conduct one-on-one sessions and wellness workshops. Mental health professional is an umbrella term used to refer to both counsellors and psychiatrists, who specialize, have training in, and work towards treating mental health issues.

What will the first session with a counsellor like?

Visit our Counsellors page

What are the benefits from of meeting with a mental health professional?

What can and often takes place when meeting with a mental health professional is an opportunity for individuals to discuss their concerns and issues in a safer and confidential atmosphere with an interested and objective professional. A one-on-one style session might work best for some, while others might benefit most from group environments. The possibilities are wide-ranging and a mental health professional at the Hub can guide you in the process of finding the most beneficial route for you. Thousands of students have found meeting with a mental health professional helpful in dealing with the academic, personal, and social challenges of university life.

Why is a referral needed to see a psychiatrist?

Many classes of psychiatric symptoms can also be caused by physical health conditions (e.g. hypothyroidism can cause depressive symptoms) and can be ruled out by a doctor.

Why are doctors primarily seeing students for in-person appointments now?

On June 10th 2021, the Ministère de la Santé et des Services Sociaux directed general practitioners (GPs)—including the doctors at the Student Wellness Hub—to begin prioritizing in-person medical appointments, as the current evolution of the epidemiological situation and the satisfactory achievement vaccination objectives in Quebec. To comply with this directive, doctors at the Student Wellness Hub will now be seeing students primarily in-person by appointment. To book an appointment with a doctor, or to ask a question, call 514-398-6017 during our regular phone hours. Please note that COVID-19 safety measures remain in effect. Students who have traveled outside of Canada within the last 14 days and/or students who present flu-like symptoms (fever, cough, loss of smell, difficulty breathing, a sore throat, runny nose, diarrhea, or vomiting) should call 1-877-644-4545, or in the Montréal area 514-644-4545, and follow the instructions given.

Is McGill hiring more doctors?

In Quebec, it’s not as simple as just "hiring doctors". The government sets specific obligations for how much a doctor has to work, and how many patients they must see in order to continue working in the province. As of now, time spent working at university clinics isn’t counted towards meeting those requirements. This means that doctors working at the Hub are signing up to work extra hours above and beyond their Ministry requirements. It can be hard to find doctors willing and able to put in these extra hours at McGill. We know that more doctors would help improve access, and we continually recruit additional doctors. Our GP’s - as well as our other medical and mental health professionals - make a difference in our students’ lives and are an integral part of our team.

Back to top