Report Minerva errors: "Page not working" / "Page can’t be displayed"

This form should be used to report issues related to the error messages "Page can't be displayed" or "Page not working", shown below. For all other Minerva issues please call the IT Service Desk at 514-398-3398.

If you have a McGill Username and Password, you may log in to pre-populate the form fields related to your McGill account.

NOTE: If you can provide a screenshot showing the error message, and the web address (URL) of the Minerva page, that would be extremely helpful for troubleshooting.

Contact information
If you have a McGill phone number, it will be auto-populated.
Issue details
(It would be helpful if you can remember the page you were on / button you clicked.)
:
24-hour format
Find out the IP address at https://www.ipchicken.com/ and enter the value here.
Browser information (if applicable)
Click here if you don't know your browser version.
Screenshots
Files must be less than 800 KB.
Allowed file types: gif jpg png.
Files must be less than 800 KB.
Allowed file types: gif jpg png.
Files must be less than 800 KB.
Allowed file types: gif jpg png.