Get help

Our new IT Support site is an integrated one-stop shop for your IT needs. Search or browse knowledge articles, make requests for standard IT services, report issues or ask questions, follow up on your tickets, view the status of systems, and more.

Follow the link below to the new site, which is hosted on Service-Now.com.  Sign in to access all content available to you.
 

>>  Go to the IT SUPPORT site (mcgill.ca/itsupport)  >> 

NOTE: At this initial release, not all our request forms have been transferred into the new site. Some links may take you to legacy webforms. We will continue to integrate these forms into the new site over the coming months.


What you'll see on the IT Support site:

browse knowledge icon Browse knowledge

Learn about services, find instructions, FAQs and best practices.


ticket iconYour tickets

Follow up on all your tickets, requests, incidents and business needs. View details and add information if needed.

Make request icon Make a request

Request IT services, such as setting up computers, printing refunds, websites, etc.


announcements icon System status

View announcements and check for outages or planned maintenance on systems you use.

Report issues icon Report an issue

If something's not working or you can't find the answer in our knowledge base.


thumbs-up iconGive feedback

Submit a short survey after receiving support. Rate and comment on knowledge content so we can improve it.


Contact the IT Service Desk

IT Sevice Desk consultant

Our Service Desk includes front-line specialists to assist you with urgent issues and requests.*  For non-urgent issues and questions, visit our IT Support site.

Ways to connect with us for urgent issues:

Telephone icon   Call 514-398-3398
Monday to Thursday, 8 am - 7 pm*
Fridays, 8 am - 5 pm

*Note: To resolve some issues, the Service Desk may need to consult with other IT units whose office hours are 9:00 am to 5:00 pm.

Students seeking help on Minerva, call 514-398-7878

 

Information icon  Get virtual walk-in support

Use MS Bookings to schedule an appointment with an IT expert:

Walk-in hours:
Monday to Friday, 9:00 am to 5:00 pm

*Note: Due to Covid-19, these offices are temporarily closed.

Downtown campus:
688 Sherbrooke West, Room 285
McLennan Library Building, main floor

Macdonald campus:
Macdonald Stewart, Room MS2-025

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