Get help

Contact the IT Service Desk

IT Services is here for you. Our Service Desk includes front-line specialists available to assist you with common issues and requests, as well as an expanded team to resolve those that are more complex.

Here are ways you can connect with us:

 Email

Email the itsupport [at] mcgill.ca (IT Service Desk)

   Telephone

Call 514-398-3398

Hours:
Monday to Thursday, 8:00 am - 6:30 pm*
Friday, 8:00 am - 5:00 pm

*Note: To resolve some issues, the Service Desk may need to consult with other IT units whose office hours are 9:00 am to 5:00 pm.

Students seeking help on Minerva, call 514-398-7878

  Visit us

Downtown campus:
688 Sherbrooke West, Room 285

Macdonald campus:
Macdonald Stewart, Room MS2-025

Hours:
Monday to Friday, 9:00 am to 4:45 pm