RESOLVED: McGill websites loading slowly for users off campus
Update (April 13, 2026): This issue is now resolved.
Original announcement (published Friday, April 10, 2026): McGill websites are loading very slowly for users off campus due to a technical issue. McGill users are advised to use the Virtual Private Network (VPN) until this is resolved.
We thank you for your patience.
McGill App retired as of May 4, 2026 / Application McGill retirée depuis le 4 mai 2026.
As part of our ongoing efforts to improve and streamline McGill’s digital experience, the McGill app was retired on May 4, 2026.
RESOLVED: Workday service disruption
UPDATED Feb. 20, 2026, 14h58
Workday service has been restored. Thank you for your patience.
RESOLVED: Temporary Issue with Lenel Building Access
We are currently investigating a system-wide issue affecting Lenel building access for some students and postdoctoral fellows. Impacted individuals may find their building access is unexpectedly not working. This appears to be an access issue (not a card replacement issue).
Please do not replace your card unless you are specifically advised to do so. We are working to restore access as quickly as possible and will post updates as they become available.
RESOLVED: Cloudflare outage disrupts access to some applications
Cloudflare is currently experiencing a widespread outage that may cause intermittent connectivity issues. Users attempting to access applications, including Phoenix and Maximo could encounter disruptions. Our teams are monitoring the situation closely and will provide updates as they become available.
New process for computer equipment purchases / Nouveau processus pour l’achat de matériel informatique
La version française suit.
There are important changes to how staff and faculty can purchase computer equipment.
New lock screen image on McGill-managed computers
French follows...
We are excited to announce a new look coming to the Windows lock screen on computers managed by IT Customer Services (ICS).
Ban of DeepSeek on McGill devices / Interdiction d'utilisation de DeepSeek sur les appareils de McGill
This message is published on behalf of Paul Chamberland, Chief Information Officer & Associate Vice-Principal IT Services. / Ce message publié au nom de Paul Chamberland, Dirigeant Principal de l’Information & Vice-recteur associé, Service des TI.
Le français suit.
Dear members of the McGill community,
Staff Directory decommissioned – Staff to update/review Workday information
As of January 31, 2025, McGill IT Services has decommissioned the McGill Staff Directory. This initiative aims to streamline processes, improve security against phishing attacks, and replace outdated technology.
Updates to MyCreds™: Enhanced eTranscript and document Sharing for students!
We’re excited to share new features to MyCredsTM, the platform accessed through the ES Services (Enrolment Services eStore & MyCredsTM) in Minerva, that allows students to securely share documents such as electronic transcripts, custom letters, documents, and forms.
RESOLVED: Microsoft Teams Phone Issue: Outbound External PSTN Calls Unavailable
We are currently experiencing an issue where outbound external calls from Microsoft Teams phone are not functioning. Our team is actively investigating the cause. Incoming calls and internal Teams calls are not impacted at this time.
Microsoft Teams update: Private Teams only for enhanced security!
Important update for Microsoft Teams users! Starting November 27, 2024, all newly created Microsoft Teams groups were set to Private by default. If you attempt to create a new team, the Public option will be unavailable (greyed out), as shown below:
Boost engagement in your PowerPoint presentations with Microsoft Forms!
Exciting news for Office 365 users! Microsoft Forms is now seamlessly integrated with PowerPoint, allowing you to incorporate live polls, quizzes or surveys directly into your slides. This powerful, easy-to-use feature is free and perfect for gathering real-time feedback and boosting engagement in any setting, from lectures to group projects!
Change to the classroom telephones autodial behavior
After October 18, Classroom telephones will no longer automatically call the Audiovisual support hotline when you remove the telephone receiver from the base.
This change will prevent accidental calls to the hotline.
After that date, you will have to use the press the AV System Support button on the lower-left side of the telephone’s display screen to call the Audiovisiual support hotline. (See below)
IT Services' 2024 Annual Report now available! / Le rapport annuel 2024 du service des TI est maintenant disponible !
As McGill’s new CIO, Paul Chamberland says IT Services strives to “create seamless and engaging digital experiences” for the McGill community. From tools that help students succeed to infrastructure upgrades and security enhancements, read the 2024 IT Services Annual Report to discover how we’re driving innovation and supporting students, faculty, and staff.
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