Throughout the COVID-19 pandemic, Delve, the thought leadership publication of McGill’s Desautels Faculty of Management, has examined how organizations grapple with a rapidly changing world. In the spirit of embracing transformation and leveraging insight from the latest management research, Delve launches into uncharted post-pandemic directions with a new website and “New Normal” podcast episodes, aiming to inspire conversation and shift perspectives on some of the most consequential economic, social, and ecological topics of our time.


Menswear retailer Harry Rosen Inc. built its brand by dressing Canadian men in tailored designer suits, but the mass exodus from offices and boardrooms across the country during the pandemic sent demand spiraling downward. In response, Harry Rosen expanded its casual collections and made a foray into the male grooming and personal care product arena.
Anwar White, Program Director for the Master of Management in Retailing, weighs in on the luxury brand’s ongoing efforts to address shifting demand.

In episode 1 of The ‘New Normal’ hosted by Dave Kaufman, Professor Saibal Ray highlights the successes and failures of the COVID-19 vaccine procurement and global distribution, compares Israel's effort to Canada's, and questions if Canada will want to do all that’s necessary to be prepared should similar incidents arise in the future.

In episode 3 of The ‘New Normal’ hosted by Dave Kaufman, Professor Yu Ma discusses how the Covid-19 pandemic has affected our relation to grocery stores, how shopping has changed in the last year, and what can be done from a technological perspective to improve the shopping experience and perhaps even help the consumer make more informed and healthier choices at the store.

The retail innovation lab at the Bensadoun School of Retail Management is redefining the way technology and consumer behaviour impacts the retail experience. Professor Maxime Cohen and Charles de Brabant reflect on the push for a safer, more frictionless experience in the wake of the COVID-19 pandemic.

For Canada’s fashion retailers, reinvention is critical to success in a business landscape where consumers are becoming more aware of the impact of the fashion industry on global climate change and other forms of environmental degradation. Anwar White, Program Director for the Master of Management in Retailing program, shares his insights on the steps that brands should take to reduce their environmental footprint and appeal to a new generation of consumers.

Professor Saibal Ray, Academic Director of the Bensadoun School of Retail Management, joins the Scott Thompson Show to offer his perspective on the safety of AstraZeneca and Johnson & Johnson vaccines in the wake of health scares.

For a glimpse into the future of convenience stores, look no farther than the Bensadoun School of Retail Management’s brand-new retail innovation lab, a live laboratory of innovation that is carefully designed to provide complex insights about consumer habits and preferences. Located in the heart of campus, the Couche-Tard convenience store features 15 invisible zones that monitor activity with the goal of eliminating slowdown points and meeting customer needs more efficiently.

The just-in-time inventory system may have revolutionized supply chain management, but the staggering complexity of distributing COVID-19 vaccines calls for a more nuanced approach. Professor Saibal Ray brings his supply chain expertise to bear on the issue, painting the challenge in vivid detail and recognizing the opportunity to make supply chains more resilient in the future.

Professor Saibal Ray joins the Scott Thompson Show podcast to answers questions about current state of COVID-19 vaccine acquisition across Canada. Recently, Ontario Premier Doug Ford announced a substantial provincial investment in the construction of a new, state-of-the-art influenza vaccine facility.

McGill University’s Bensadoun School of Retail Management will receive $5 million in funding to drive retail innovation and research, and support the province’s small and medium-sized enterprises (SMEs).

Professor Saibal Ray recently made a guest appearance on The Bill Kelly Show on Global News Radio to discuss the current vaccine shortage in Canada.
From Ray’s perspective, politics has played a central role in many countries’ decision to reserve vaccines for their own citizens, but navigating a complex supply chain has also factored into the difficulties experienced by countries like Canada.

The Quebec Ministry of Economy and Innovation has awarded the Bensadoun School of Retail Management with $5 million in funding over the next four years. According to Minister Pierre Fitzgibbon, a significant portion of the funds will support the Bensadoun School’s retail innovation lab. Unveiled earlier this year, the live laboratory store is designed to provide insights that will help accelerate Quebec retailers along the path of digital transformation.

Fashion retailer Le Château is currently under liquidation, but not all hope is lost.
Charles de Brabant, Executive Director of the Bensadoun School of Retail Management, says it’s possible for the Quebec chain to stage a comeback by shifting to an e-commerce model.

Anwar White, Program Director for the Master of Management in Retailing (MMR) program, recently joined “The Voice of Retail'' podcast with Michael LeBlanc to discuss everything from the Faculty’s new retail innovation lab to future directions in retail.
He points to social media as the greatest factor in evolving retail trends, stressing that companies must continuously innovate post-pandemic to stay competitive.
