In accordance with an Act respecting contracting by public bodies, the University has issued a procedure for handling complaints.
This procedure covers all complaints received by the University in connection with the award or attribution of a contract, as well as during the process of certification of goods and qualification of enterprises.
The procedure is not the appropriate recourse for requests for information or clarification, nor for initial requests to modify tendering documents, requests for which the University's processes already provide specific methods. These requests are therefore excluded from the scope of this procedure, at first instance. In particular, the methods of request for clarification prescribed by the existing processes make it possible to obtain responses and actions from the University within shorter delays than this procedure, which obliges the plaintiff and the University to wait for certain deadlines.
Submitting a Complaint
To submit a complaint please go to the Procedure de traitement des plaintes reçues dans le cadre de certains processus d'acquisition [Partie II, section 2.1] document, listed below to select the form.
Disclosure
“In the event of any inconsistency between the interpretation of the French and English version of this procedure, the French version shall take precedence.”