If it feels like customer service chatbots are everywhere, it’s because they are. The worldwide chatbot market has grown from US$370 million in 2017 to about US$2.2 billion in 2024. But customers trust human customer service representatives more than they trust AI chatbots, writes Vivek Astvansh, an Associate Professor of Quantitative Marketing and Analytics at McGill Desautels.
The pushback against diversity, equity and inclusion (DEI) programs gained momentum in the first half of 2025. And while some institutions are eliminating DEI initiatives, others are rebranding them.
When 10,000 Air Canada flight attendants went on strike, more than 100,000 passengers were left stranded. For many of those affected, the experience has been an overwhelming one. For stranded passengers, the Air Canada strike combines three powerful stressors: uncertainty, lack of control and crowding, writes Associate Professor of Organizational Behaviour Jean-Nicolas Reyt in The Conversation. Each of these factors is stressful on its own, and combined, they can overwhelm even the most patient travellers.
Buying a home can help you build household wealth, but renting has fewer overall costs, which allows you to save more of the money you earn. While the conventional wisdom has been that buying is the better financial decision for most people, sky-high real estate costs change the equation. Stock markets have also performed well in recent decades, and investing the surplus left over from renting can pad your personal finances in a big way—if you actually do it.
Being an introvert or an extrovert isn’t an either-or proposition. People who fall somewhere in the middle of the spectrum are called ambiverts, and ambiversion can be a beneficial trait in business leaders. Prof. Karl Moore estimates that about 20% of business leaders are true ambiverts. But ambiversion is a kind of superpower for a leader—it allows them to adapt with greater ease than people at either extreme of the spectrum.
Large Canadian companies such as Rogers, RBC and BMO recently announced their employees will be required to spend more time in the office moving forward. Many employees aren’t happy about it at all. “Research tells us that employees are more productive when they can work the way they want to,” said Prof. Jean-Nicolas Reyt in an interview with Radio-Canada’s Les faits d’abord. When employees telecommute, they have a greater ability to focus and don’t spend so much time commuting to and from work.
On August 1, a 35 per cent US tariff on Canadian goods came into effect. But these tariffs are less about trade and more about political leverage, says Vivek Astvansh, associate professor of quantitative marketing and analytics at McGill Desautels.

Earlier this summer, from May 4th through May 9th, McGill’s Sustainable Growth Initiative (SGI) and Faculty of Law co-organised the 2025 McGill SGI Transformative Business Law Summer Academy (TBLSA).

Business + Law is different from Business Law. With this framing in mind – and recognising the plethora of issues emerging at the intersection of law, business and finance in an age of rapid climate and technological change – McGill’s Business Law Platform and the University's Sustainable Growth Initiative launched a new collaboration and graduate student mentorship project, under the leadership of the CIBC Office of Sustainable Fina
The Caisse de dépot et placement du Québec is taking a 20% stake in the Sizewell C nuclear power station in Suffolk, England. It is the UK’s first new nuclear power plant since the 1990s, and Professor Sebastien Betermier credits the government there with creating the favourable circumstances for private investors like the Caisse to take part in infrastructure development. “In this particular project, I believe the U.K.
Business leaders understand that AI has the power to generate tremendous value, but it is IT teams that have a deeper understanding of the underlying processes and what’s going on behind the scenes. “They better understand the potential dangers and pitfalls,” says Maxime Cohen, Professor of Retail and Operational Management and Director of Research at the Bensadoun School of Retail Management. And because AI needs significant human oversight, they need to be involved in its ideation and deployment.
Private market developers face an “investment catch-22” in getting infrastructure projects off the ground, Professor Sebastien Betermier wrote in a recent report for the C.D. Howe Institute. Private investors view new infrastructure markets as complex, unfamiliar, and high risk. But the infrastructure bank model can create value as a cost-efficient policy tool in the government ecosystem, Betermier concluded.
Twenty-eight young people in the Cayman Islands recently became the first group to complete the British Overseas Territory’s Youth Financial Literacy Programme. The government sponsored program prepares youth for real-world financial challenges and opportunities—and it is centered on the McGill Personal Financial Essentials course. The three-hour version of the course teaches youth budgeting, investing and retirement planning.
A recent study published in the Journal of Consumer Research found that white consumers with higher levels of ‘white guilt’ were more likely to buy from a Black-owned business than from a white-owned one—even if the Black-owned business was more expensive or had lower customer ratings. “The marketplace is becoming increasingly shaped by ideology and values,” says Siddhanth Mookerjee, an Assistant Professor at McGill Desautels and a co-author of the study.
On June 3, the McGill Sustainable Growth Initiative partnered with the Chinese University of Hong Kong to deliver a workshop called ‘Tackling Food Waste’. Professor Javad Nasiry spoke at the event, which featured discussions on research, business solutions, sustainable practices, consumer behaviour, and the role of technology in food redistribution.
