The use of customer service chatbots has grown rapidly. Maybe a little too rapidly, according to Vivek Astvansh, an Associate Professor of Quantitative Marketing and Analytics at McGill Desautels....
In a bankruptcy filing in late August, the Montreal-based luxury retailer SSENSE cited a liquidity crisis brought on partly by the unpredictable tariff regime in the United States. At the time of...
Buy now, pay later (BNPL) programs allow consumers to pay for items in instalments. And the market for these financial products has been growing at a 12% annual rate, and is projected to reach $7.5...
If it feels like customer service chatbots are everywhere, it’s because they are. The worldwide chatbot market has grown from US$370 million in 2017 to about US$2.2 billion in 2024. But customers...
On August 1, a 35 per cent US tariff on Canadian goods came into effect. But these tariffs are less about trade and more about political leverage, says Vivek Astvansh, associate professor of...
The de minimis exemption has played a major role in the rise of Chinese fast fashion brands like Shein and Temu. The exemption works like this: if an imported good has a value of less than $800, it...
When people an affinity for a brand, they can feel as though it’s their friend. And Lego has a powerful brand. For many, the mere mention of the Denmark-headquartered maker of plastic building...
Until recently, the most common way that customers interacted with a company’s customer service was via human agents on the telephone, the web or a mobile app. But increasingly, customer service is...
A de minimis exemption allows goods below a certain value threshold to be traded internationally without paying duty. And on May 2 2025, the United States eliminated their de minimis exception for...
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