Consumer behaviour has changed dramatically during the pandemic. Public health restrictions have played a major role, but a trend toward e-commerce and omni-channel retail was already underway. It...
Back in 2018, I wrote an article on the state of retail in North America after having spent more 30 years abroad. At the time, I was struck by the common narrative on the state of retail: retail is...
I started writing this article in late March watching leaders react rapidly and in many instances, decisively in handling the outbreak in North America & Europe, a couple of months after their...
As governments in the US, Canada and Europe start to plan for the progressive reopening of their respective economies including retail, we can turn to China (and some other Asian countries) to...
