The rise of e-commerce decimated the business of department store chains, with names like Nordstrom pulling out of Canada altogether. But, department store chain Simons recently announced it is...
Gym memberships come with varying price tags and fee structures that can be confusing. Often, a membership contract can come with unanticipated charges. In addition to monthly fees, some charge for...
Consumer behaviour has changed dramatically during the pandemic. Public health restrictions have played a major role, but a trend toward e-commerce and omni-channel retail was already underway. It...
Back in 2018, I wrote an article on the state of retail in North America after having spent more 30 years abroad. At the time, I was struck by the common narrative on the state of retail: retail is...
I started writing this article in late March watching leaders react rapidly and in many instances, decisively in handling the outbreak in North America & Europe, a couple of months after their...
As governments in the US, Canada and Europe start to plan for the progressive reopening of their respective economies including retail, we can turn to China (and some other Asian countries) to...
The Bensadoun School is the best source of talent and ideas for the future of retail. Currently, no academic institution in the world is fully capable of addressing the evolving challenges facing...
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