Tariff-induced economic uncertainty is affecting Canadians’ purchasing decisions

Published: 27 March 2025

Even as the venerable Hudson’s Bay Company liquidates its iconic department stores, some Canadian retailers are experiencing a renaissance. Quebec department store has been expanding, even as...

Montreal retailer Frank and Oak files for creditor protection for second time

Published: 17 January 2025

In January 2025, the Montreal-based retailer Frank and Oak filed for creditor protection for the second time in recent years. A company statement said it was to protect employees, assets and...

Keeping Christmas lights on to add ambiance can help set a shopping district apart

Published: 29 January 2025

Christmas lights that glow softly through long winter nights are part of what makes the holiday season so atmospheric—but they can add to the ambiance any time of year. Some shopping districts are...

Software helps combat online shopping fraud

Published: 6 February 2025

Buying clothing, wearing it once or twice, and then returning it is not a new practice, but online shopping has amplified the issue. To stay competitive with e-commerce giants, retailers have had...

Société des alcools du Québec (SAQ) & Bensadoun School join forces

11 Mar 2022

Consumer behaviour has changed dramatically during the pandemic. Public health restrictions have played a major role, but a trend toward e-commerce and omni-channel retail was already underway. It...

The State of Retail in 2021 is Surprisingly Healthy, Resilient, and Innovative

29 Mar 2021

Back in 2018, I wrote an article on the state of retail in North America after having spent more 30 years abroad. At the time, I was struck by the common narrative on the state of retail: retail is...

COVID-19: The Greatest Test(s) for Retail Leadership in Canada

11 Jun 2020

I started writing this article in late March watching leaders react rapidly and in many instances, decisively in handling the outbreak in North America & Europe, a couple of months after their...

What can we learn from China as we prepare to open up the retail sector?

21 Apr 2020

As governments in the US, Canada and Europe start to plan for the progressive reopening of their respective economies including retail, we can turn to China (and some other Asian countries) to...

Vision & Mission

The Bensadoun School is the best source of talent and ideas for the future of retail....

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