Explore the insights from the second Sustainable Transportation Roundtable hosted by McGill University's Sustainable Growth Initiative (SGI). This year's event, sponsored by Alstom, focused on road...
Until recently, the most common way that customers interacted with a company’s customer service was via human agents on the telephone, the web or a mobile app. But increasingly, customer service is...
Earlier this summer, from May 4th through May 9th, McGill’s Sustainable Growth Initiative (SGI) and Faculty of Law co-organised the 2025 McGill SGI Transformative Business Law Summer Academy (TBLSA).
If it feels like customer service chatbots are everywhere, it’s because they are. The worldwide chatbot market has grown from US$370 million in 2017 to about US$2.2 billion in 2024. But customers...
The emergence of e-commerce has made for a revolution in retail. Whenever you make a purchase online, you generate data, and that data allows for a higher degree of personalization.
Beginning in 2026, Starbucks will be phasing out its mobile order pick-up only locations, abandoning an approach built for speed and efficiency. In an earnings call, Starbucks CEO Brian Niccol said...
In Canada, investment in infrastructure has lagged, but infrastructure banks are one way to provide financing for large-scale infrastructure projects that could take decades to pay off. “Canada...
The McGill Master of Management in Finance (MMF) has placed on the 2025 Financial Times (FT) (pre-experience) Masters in Finance rankings list, coming in 38th out of 70 schools globally.
For Canadian banks, stablecoins could be, well, destabilizing. These value of these cryptocurrency assets is tied to the value of a traditional currency, which makes them more practical to use than...