A recent Lexpert Magazine article looks at a study by Aly Háji, a joint MBA- Law student supervised by Professor Karl Moore. The paper, The Illusion of Innovation at Canadian Law Firms, exposes the difference of opinion between law firm partners and associates about what innovation actually means.
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Published on: 28 Jun 2017
If you feel like customer satisfaction is an afterthought with airlines today, you aren’t alone. An op-ed in Cantech Letter quotes Desautels professor Karl Moore as naming competition, or a lack thereof, as the culprit: many North American routes are served by fewer airlines these days.
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Published on: 28 Jun 2017
Desautels professor Karl Moore writes for Forbes that millennials in the workforce take a different view of the emotion/facts balance than boomer workers do. He says that, whereas emotional outbursts at work used to signal the need to take a breather and calm down, the new generation gives emotion its due at the workplace.
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Published on: 28 Jun 2017
In a recent piece for Forbes, Desautels professor Karl Moore says that millennials who are transitioning from the campus to the job market should bear in mind the challenges that lie ahead, and know how best to meet them.
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Published on: 21 Jun 2017
Boeing’s petition against Bombardier for allegedly dumping the C Series jet in the American Market sparked off a possibly long and winding legal process. Boeing claims that government subsidies have allowed Bombardier to undercut Boeing, giving a Delta aircraft order as an example. As for Bombardier, the company states that any material injury related to its practises are speculative at best.
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Published on: 9 Jun 2017
Desautels Professor Karl Moore writes for Thinkers50 that LinkedIn is the perfect networking tool for introverts, because it lets them communicate with others from the comfort of their own homes or offices, without the “working the room” aspect that extroverts thrive on.
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Published on: 8 Jun 2017
Karl Moore can talk to anyone, writes prolifically, and lends his expertise on a wide range of subjects. But in a recent piece for Forbes, the Desautels Professor admits that one thing he can’t do is work from home.
He blames it on the fact that he is an extrovert: after a few hours spent banging out a book, Prof. Moore needs human contact in order to recharge his batteries.
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Published on: 5 Jun 2017
In a recent piece for Forbes, Professor Karl Moore details three leadership lessons from the theatre world that entrepreneurs can take to heart.
He discusses Stanislavski’s internalization technique as a starting point for the concept that an introverted leader can draw on past experiences of feeling powerful to take on an extroverted stance. Actors also undergo training in understanding characters and emotional intelligence that can be helpful in negotiations.
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Published on: 29 May 2017
Desautels Professor Karl Moore recently appeared on Global News to talk about the difference between introverts, extroverts, and ambiverts.
He chalked it up to “How much stimulation do you take before you get tired,” and says that the three exist on a continuum, with the introvert taking the least amount of stimulation, while extroverts thrive on it — and the ambivert pulls strengths from both sides.
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Published on: 29 May 2017
A recent episode of Desautels Professor Karl Moore’s The CEO Series podcast takes a deep-dive into a subject at the top of many a manager’s mind: millennial workers, their needs, and the management styles they respond to best.
His guests were millennials Mariama Dupuis and Stefanie Kutteh, both of whom are Desautels MBA students who are simultaneously holding down careers.
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Published on: 19 May 2017
In an article for Thinkers 50, Desautels Professor Karl Moore discusses how introverted managers can best direct extroverts.
A major part of it comes down to the way introverts listen: whereas extroverts tend to listen in an active way, interacting and gesturing as they do so, introverts are passive listeners, which can come across as rejection.
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Published on: 19 May 2017
At one point, Bombardier would have been a shoo-in for the contract to build new commuter-train cars for Montreal’s Agence Métropolitaine de Transport, but not this time.
Instead, the contract is going to the China Railway Rolling Stock Corporation, which bid at $69 million, compared to Bombardier’s $103 million — and boasts a wait of six-months less for the new cars.
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Published on: 18 May 2017
After 2020, Air Canada plans to be running its own in-house loyalty program instead of sticking with Aeroplan. So, what does that mean?
For now, not much. Aeroplan members have plenty of time to use up their points. But once Air Canada shifts to its new plan, there are several possibilities.
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Published on: 16 May 2017
The last time WestJet’s pilots voted on unionization, only 45 per cent were in favour — but times change.
Last Friday, 62 per cent voted to make the Air Line Pilots Association their bargaining agent, despite WestJet’s stance that being non-union represents a competitive advantage.
Professor Karl Moore calls the vote a likely result of the growth that WestJet has undergone since its early days, saying that the airline has “lost that kind of feisty upstart David and Goliath feeling.”
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Published on: 16 May 2017
Ballooning C Series costs, job losses and government cash all played into the recent investor revolt at Bombardier, but running underneath are other problems: The C Series is picking up steam after a slow start, but faces new hurdles in the form of complaints filed by Boeing.
On the rail side, the company’s Swedish office has been rocked by bribery charges, while flaws are hampering rail-car development in Australia — and the company has missed delivery deadlines for Toronto’s new street cars and light rail cars.
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Published on: 15 May 2017
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