Montreal professor’s feud with United Airlines heads to court over complaint website

 What started as a series of mishaps while flying with United Airlines 20 years ago will culminate Friday in a McGill University professor and one of the world’s largest passenger carriers facing off in a Montreal courtroom.

United Continental Holdings Inc. is suing Jeremy Cooperstock, an engineering professor at McGill, over his customer complaint website, Untied.com. The airline wants Cooperstock to delete contact information for its management and lawyers; he has refused.

Karl Moore, a professor at McGill who has done consulting work for airlines says that although air travel has long been the a source of customer complaints, for many it has become less pleasant in recent years as everything from checked baggage to meals on the plane comes at an extra charge. 

Read full article: Vancouver Sun, 14 April, 2016