| User Activities | Award Processing Support Services Commitment | Commitment Dependencies |
|---|---|---|
|
Create / Codify / Validate BSA Aid Fund |
5 business days |
On the originator:
|
|
Setting Budget and Caps in BSA |
Initial Set‐up is part of above
|
On Financial Services: Budgets represented in Finance. On Award Processor: Submits budget request in writing to student.funding with a cc: to Fund Financial Manager/Financial Officer. |
| Award Disbursement |
Top priority is given to immediately scheduled payments:
|
On Award Processor:
On Financial Services: Timely Fund Administrator approvals. On External factors: Disbursement schedules conflicting with statutory holidays and fiscal year end cannot be accommodated. |
| Ongoing Student Eligibility |
|
On Award Processor: Resolves eligibility issues on a timely basis. On External factors: Disbursement schedules conflicting with statutory holidays and fiscal year end cannot be accommodated. |
|
Award Maintenance (Cancellation, Modification, Termination) – for disbursed awards |
Top priority is given to stopping an imminent payment: Will be handled within same business day (respecting the operating hours of the Award Processing Support Service). |
On Award Processor:
|
|
Award Maintenance (Cancellation, Modification, Termination) – for submitted but undisbursed awards |
Top priority is stopping an imminent payment: Will be handled within same business day (respecting the operating hours of the helpdesk). Next priority: Award maintenance activities are acted upon in accordance to published disbursement schedule. |
On Award Processor:
On Financial Services: Timely Fund Administrator approvals. |
| Award Reassignment |
Processing the reassignment request: Will be handled within 1‐2 business days (respecting the operating hours of the Award Processing Support Service). Next priority: Award maintenance activities are acted upon in accordance to published disbursement schedule. |
N/A |
| Exceptions & User Query Escalation | GPS decision or response (user queries) executed within 3 business days. |
On GPS: Case‐by‐case decision or updated policy decision. |