UniForum follows a structured approach to benchmarking, collecting key data to analyze how administrative services are delivered across the university. This process helps McGill make data-driven decisions to enhance service effectiveness and efficiency.
How Data Is Collected
The program gathers insights through two key components:
- Service Effectiveness Survey – Faculty and staff provide feedback on the administrative and support services they use.
- Activity Data Collection – Designated managers report on how administrative and support activities are distributed across different roles and functions.
All data is analyzed at an aggregated level, ensuring that no individual contributions are tracked. The goal is to provide a broad view of administrative service delivery, allowing McGill to compare its operations with those of peer institutions.
Learn more about the data collection
Key Roles in the Process
Several groups play a key role in ensuring the success of the UniForum process at McGill:
- UniForum Team – The Program Team is coordinating, managing daily operations, and providing support to all stakeholders throughout the data collection process. They handle data preparation, troubleshooting, record updates, and activity coding assistance.
- Respondents – Respondents, typically managers, or supervisors, are responsible for completing the Activity Collection by allocating time to activities for staff and service suppliers. They also report on reporting relationships and are given 3-4 weeks to complete the process.
- Primary Contacts – Senior managers overseeing a group of Respondent Collection Areas, ensuring the accuracy and progress of data collection. They invite Respondents to participate, monitor data quality, and support the process throughout the 3-4 weeks collection period.
- Function Reviewers – Senior leaders responsible for reviewing the accuracy of Respondent coding for staff and service supplier collections within a specific support service function.