Affiliate Clinic: Montreal General Hospital

Information for Patients | Treatment Offered | Special Clinics | Becoming a Patient | Payment Information | Contact Information

Information for Patients:

The MUHC Department of Dentistry and Oral and Maxillofacial Surgery at the Montreal General Hospital provides advanced dental care to patients with complex medical conditions. Treatment is provided by MUHC residents of the McGill University Faculty of Dental Medicine and Oral Health Sciences. These residents are registered as trainees with the Ordre des Dentistes du Québec and are supervised by practicing dentists and specialists who hold teaching appointments at the MUHC and at McGill University.

The primary mission of the General Practice Resident Clinic is to deliver excellence in patient care while training caring and compassionate oral health care professionals. Our clinical mission includes treating patients with significant medical conditions and those that cannot otherwise receive treatment in the community.  Academically, we house one of the largest and most comprehensive graduate dental training programs in Canada.  Our residents provide optimal dental care while allowing them to meet their clinical education requirements. All patients are screened in order to ensure that they fit our clinical and academic missions before being accepted as a patient in our clinic.

Treatment fees are approximately 10-15% less than a private office. Fees are based on the recommendations of the Association des chirurgiens dentistes du Québec.

The clinic and emergency services are open all year round.

Treatment Offered

Treatment offered by the clinic:

• Dental exams
• Cleanings
• Deep cleaning (debridement)
• Fillings
• Gum surgery and grafts
• Crowns and bridges
• Partials and complete dentures on implants
• Root canal treatment
• Implants and crowns on implants
• Extractions: multiple and wisdom teeth
• Orthodontic treatment

Patients who require a simple cleaning should contact a dental hygiene teaching program.

Special Clinics

Orthodontics Clinic

The MUHC Department of Dentistry accepts limited cases for minor treatment orthodontics. For more information and a screening appointment, please call 514-934-8063.

Patients applying for the Orthodontics Clinic do not need to fill out an application form.

Emergency

The Emergency Clinic is open from Monday to Friday, 8:30 a.m. to 4:30 p.m.

Please call 514-934-8063 for any dental emergency.

Patients are triaged and seen in order of priority. Waiting time is variable and based on the severity of the problem.

Priority #1: Acute pain, swelling, bleeding or a recent injury

Priority #2: Continuous “intense or moderate” pain in jaw, mouth or teeth

Priority #3: Intermittent pain

Please note that we do not repair broken dentures.

Should you have an emergency after the opening hours, please contact the hospital emergency department or proceed to the emergency for triage prior to communication with an on-call dental resident.

Oral and Maxillofacial Surgery

For more information, please visit the OMFS website. 

Temporomandibular Joint (TMJ)

By referral only. Patients are required to have been evaluated by a dentist for a temporomandibular disorder (TMD) prior to consulting with the Department of Dentistry at the MGH. Please send all consultations by fax at 514-934-8396.

Oral Medicine

Head and neck oncology patients are followed during their treatment and post chemotherapy and/or radiation therapy for dental evaluation and management of oral lesions. You will be managed by our dental oncology team and assigned to a specific dentist.

Becoming a Patient:

Application Process

In order to become a patient, you must fill out an online screening application form.

Your application form will be triaged by a professional staff member of the MUHC Department of Dentistry.  You will be contacted only if your application is deemed appropriate in the context of our teaching site.

Screening Application form 

Initial Exam

Prospective patients will undergo a general evaluation to identify how we can best satisfy their needs. The screening process also allows us to select cases that are appropriate for our residents to treat. Although you may be invited to an initial exam/screening appointment, this does not guarantee that you will be accepted in our department.

Application review

The clinic will review an application prior to scheduling an initial exam/screening appointment. There may be a waiting period to be called. The screening examination will take approximately 30 minutes and will be conducted by a professional staff member of the MUHC Department of Dentistry.

Screening appointment fees (NON-REFUNDABLE)

Radiographs (X-rays)

A screening evaluation IS NOT a complete clinical examination. Radiographs will not be taken this appointment.  Patients who have copies of their recent radiographs, however, may bring them to this appointment. 

After acceptance for initial treatment

Upon acceptance, the first appointment will consist of a complete dental exam including models, radiographs and photographs in order to prepare a comprehensive treatment plan. This plan will outline our recommendation for the kind of treatment that is needed, the cost of treatment, and the amount of time the treatment is expected to take. There are fees associated with this initial appointment and may vary based on services rendered. Treatment fees are approximately 10-15% less than a private office. After this appointment, a final decision will be made as to whether or not to continue treatment in the teaching clinic.

RAMQ and patients receiving social assistance

Our clinic follows guidelines set by the Quebec government, which pays for some dental treatments.  Patients choosing to be treated in the Resident Clinic are responsible for paying for treatments not covered by the government.

Payment Information

Methods of Payment

We accept American Express, Interac, Visa and Mastercard. Cash payment and personal cheques are not accepted. Please note that payment plans or deferred payments (post-dated cheques) are not accepted. Payment is required on the day of treatment. 

If a treatment requires several visits, patients will be asked to pay half of the total amount at the first visit and the balance when the treatment is completed. No surgeries will be performed or prostheses will be delivered to the patient prior to the FULL payment for treatment. Radiograph and document copies are subject to fees. Any outstanding balances are subject to a 7% (per annum) interest rate. The Registration Office will provide forms for patients with private dental insurance, upon completion of treatment and payment in full.

Dental insurance

We can provide all patients with forms for private dental insurance. We do not do deferred payment and we do not submit directly to your insurer.

Cancellation policy

If a patient needs to change or cancel an appointment, they must contact the Registration Office at least 48 hours before the appointment at 514-934-8063. A charge of $50 will be added to the patient’s account if adequate notice is not given. Any future appointments will not be booked if this charge is not acquitted.

Dismissal Policy

Patients can be dismissed from the clinic for any of the following reasons:

• Numerous late, cancelled, or missed appointments;
• The recommended treatment has been determined too complex or beyond the abilities of our residency program;
• The overall cost of treatment has not been approved by the patient;
• The urgency of treatment and delay for services available in our clinic require the treatment to be provided elsewhere;
• The treatment needs do not fall within the educational and clinical mission of our department.

Contact Information

Montreal General Hospital
1650 Cedar Avenue
3^rd Floor, A3-101
Montreal, Quebec  H3G 1A4

Hours

Monday to Friday from 8:30 a.m. to 4:30 p.m.

The clinic is open all year.