We hope you can join us for SKILLSETS workshops, but in the event you need to cancel your registration, familiarize yourself with our cancellation policy...
SKILLSETS and its partners offer over 200 workshops, information sessions and events throughout the year that are FREE to all McGill Graduate Students and Post-Doctoral Fellows. In the event that you need to cancel your registration, please notify us as soon as possible so that we can offer your space to another participant.
- Why does SKILLSETS charge a No Show fee?
- What constitutes a No Show?
- How much is the No Show fee, and how will it be charged?
- How do I cancel my registration and avoid the No Show fee?
- I registered in advance of the event. What reminders will I receive?
- I wish to appeal a No Show fee. How do I proceed?
Why does SKILLSETS charge a No Show fee?
Attendance at SKILLSETS workshops is free for all McGill graduate students; however, registering for an event is a commitment to attend. Consequences of being a “no show” include possibly blocking other students from attending and wasting materials (including food). Additionally, workshop facilitators spend time designing appropriate activities for the size of the group and customizing content for different attendee groups. Efficient use of resources allows us to offer a broad range of workshops with no charge; No Shows compromise our ability to run a program that is financially and environmentally viable.
What constitutes a No Show?
Students who registered for an event and are absent without notice received by the SKILLSETS 48 hours before the event are subject to a No Show fee (see below for the cancellation process). Additionally, students who arrive more than 15 minutes late to a session will be charged a No Show fee.
When you arrive at a workshop, make sure to either SIGN the registration sheet or SCAN your McGill ID card to register your attendance.
How much is the No Show fee, and how will it be charged?
A fee of $25 will be charged for each unexcused absence from a SKILLSETS session. Please note that certain events (e.g. AGSEM Teaching Assistant Training, Learning to Teach Day) include multiple sessions, and in such cases, the $25 fee is applied per session missed.
The No Show fee will be applied to the student's McGill account within six weeks of the session that was not attended.
How do I cancel my registration and avoid the No Show fee?
If you cannot attend a workshop for which you have registered, you must cancel your registration at least 48 hours before the session.
Exceptions to this process will be made only for students in emergency situations (e.g. serious illness, family crisis, etc.), and will be evaluated on a case-by-case basis. For emergency cancellation within 48 hours of the event, please email us directly at skillsets [at] mcgill.ca or call us at 514-398-6648.
In the case of inclement weather or other events affecting McGill's ability to operate, SKILLSETS reserves the right to cancel workshops. Furthermore, SKILLSETS may cancel a workshop if the number of registrants for an event does not meet the threshold set by the facilitator. In the event of a workshop cancellation, registrants will receive notice of a workshop's cancellation as soon as possible, via the email account the student entered during the registration process. Students will not be charged no show fees if the workshop is cancelled by SKILLSETS.
I registered in advance of the event. What reminders will I receive?
SKILLSETS sends a reminder email to all registrants three business days before the event. Students who register within two days of the event will not receive a reminder email, but are still expected to attend and will be charged a No Show fee if they are absent without notice being given to the event organizers at skillsets [at] mcgill.ca.
I wish to appeal a No Show fee. How do I proceed?
You will receive an email indicating that you are going to be charged a No Show fee within a week of the event. If you disagree with the fee, you can appeal within one week of receipt of the email indicating that you will be charged the fee by contacting us at skillsets [at] mcgill.ca. We will do our best to resolve the issue as quickly as possible; in order to expedite the process, please provide copies of any supporting documentation (e.g. copies of email messages) before you initiate the appeal process.
The SKILLSETS initiative is jointly co-sponsored by Graduate and Postdoctoral Studies and Teaching and Learning Services of McGill University. We welcome your questions and comments. Contact us at: skillsets [at] mcgill.ca