No Show Policy

Students talking We hope you can join us for SKILLSETS webinars, but in the event you need to cancel your registration, familiarize yourself with our cancellation policy...

SKILLSETS and its partners offer over 200 workshops, information sessions and events throughout the year that are FREE to all currently enrolled McGill Graduate Students and Post-Doctoral Fellows. In the event that you need to cancel your registration, please notify us as soon as possible so that we can offer your space to another participant. 

  • Registration is required for attendance of all SKILLSETS webinars. You can register through the Zoom registration links included in the webinar event pages.  
  • You must register with your official McGill email address in order for your registration to be valid.
  • Upon registration, you will receive a confirmation email including an access link that is unique to you. It is recommended that you add the date, time and access link to your personal calendar. As this link is unique to you, it should not be shared with others. 
  • You will only receive recognition for webinar attendance if you attend the session for its full duration. 

To cancel, please fill in the Cancellation Form.

Why does SKILLSETS charge a No Show fee?

Attendance at SKILLSETS webinars is free for all McGill graduate students; however, registering for any event is a commitment to attend. Consequences of being a “no show” include possibly blocking other students from attending. Additionally, webinar facilitators spend time designing appropriate activities for the size of the group, customizing content for different attendee groups, and adapting their sessions to online delivery modes. Efficient use of resources allows us to offer a broad range of webinars with no charge. No Shows compromise our ability to facilitate a viable program. 

What constitutes a No Show?

Students who registered for an event and are absent without notice received by the SKILLSETS team 48 hours before the event are subject to a No Show fee (see below for the cancellation process). Additionally, students who arrive more than 15 minutes late to a session will be charged a No Show fee. When you log on to a webinar, make sure to use your official McGill email address in order to register your attendance.  

How much is the No Show fee, and how will it be charged?

A fee of $25 will be charged for each unexcused absence from a SKILLSETS session. Please note that certain events (e.g. AGSEM Teaching Assistant Training, Learning to Teach Day) include multiple sessions, and in such cases, the $25 fee is applied per session missed. 

The No Show fee will be applied to the student's McGill account within six weeks of the session that was not attended. 

How do I cancel my registration and avoid the No Show fee?

If you cannot attend a webinar for which you have registered, you must cancel your registration at least 48 hours before the session.   

To cancel, please fill in the Cancellation Form. 

Exceptions to this process will be made only for students in emergency situations (e.g. serious illness, family crisis, etc.), and will be evaluated on a case-by-case basis. For emergency cancellation within 48 hours of the event, please email us directly at skillsets [at] mcgill.ca.  

In the case of unforeseen circumstances or an emergency, SKILLSETS reserves the right to cancel webinars. Furthermore, SKILLSETS may cancel a webinar if the number of registrants for an event does not meet the threshold set by the facilitator. In the event of a webinar cancellation, registrants will receive notice of the cancellation as soon as possible, via the email account the student entered during the registration process. Students will not be charged no show fees if the session is cancelled by SKILLSETS. 

I registered in advance of the event. What reminders will I receive?

SKILLSETS sends an automatic reminder email via Zoom to all registrants upon registration. If for whatever reason you do not receive a reminder email upon registration, please contact skillsets [at] mcgill.ca directly. 

I wish to appeal a No Show fee. How do I proceed?

You will receive an email indicating that you are going to be charged a No Show fee within a week of the event. If you disagree with the fee, you can appeal within one week of receipt of the email indicating that you will be charged the fee by contacting us at skillsets [at] mcgill.ca.  We will do our best to resolve the issue as quickly as possible; in order to expedite the process, please provide copies of any supporting documentation (e.g. copies of email messages) before you initiate the appeal process. 

The SKILLSETS initiative is jointly co-sponsored by Graduate and Postdoctoral Studies and Teaching and Learning Services of McGill University. We welcome your questions and comments. Contact us at: skillsets [at] mcgill.ca  

As a McGill student, your participation in activities such as training workshops and volunteering are tracked on your Co-Curricular Record (CCR)! Having your co-curricular activities listed in one document can help you revise your CV or cover letter, prepare for interviews, and explore career options. Learn how to leverage this important document through myInvolvement, and make your training count!
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