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RESOLVED: McGill telephone issue

McGill's telephone service has completely returned to normal.

Original announcement posted at 9:45 am

We are currently experiencing problems with McGill telephones. We will update you when more information is available and thank you for patience while we resolve this issue.

Published: 23 Nov 2020

Banner/Minerva Upgrade Completed Successfully: all related systems and services are now up and running!

The scheduled upgrade of Banner INB/Minerva has been successfully completed and all related systems are now up and running! We would like to thank you for your patience during the recent Banner downtime.

Original message:

Extended downtime for Minerva/ Banner - all weekend Nov 21 & Nov 22

Published: 22 Nov 2020

New Cisco AnyConnect for VPN supports macOS Big Sur

A new version of Cisco AnyConnect Mobility Client is now available to support macOS Big Sur (macOS 11).

Cisco AnyConnect is used to access McGill's virtual private network (VPN), which allows you to connect from home or off-campus to protected internal resources, such as the uPrint system, Workday, Banner and desktop computers on campus.

Published: 13 Nov 2020

Sustainable search engine: Plant trees while learning and working remotely

As part of McGill’s responsibility to address the urgency of climate change, the Office of Sustainability and IT Services have collaborated to bring Ecosia, a search engine that plants trees, to McGill. We encourage students, staff, faculty and alumni to install the Ecosia extension to contribute to reforestation initiatives across the globe.

Published: 12 Nov 2020

UPDATE: Brand new fleet of uPrint machines 80 % deployed

We are happy to announce that 80% of uPrint machines have been replaced by new Xerox Altalink color printers. The remaining 20 % of these machines will be replaced in May 2021.

Read about uPrint campus printing in the IT Knowledge Base.

Original message posted September 8, 2020

Published: 11 Nov 2020

New fall photo on McGill signin page

We have changed up the photo on the McGill signin page... here's hoping for another few weeks of autumn!

Published: 9 Nov 2020

UPDATE: Major STM system failure prevents students from renewing OPUS cards in Minerva

A major outage at the STM continues to prevent students from renewing OPUS cards in Minerva. In the meantime, you can renew your card in person at:

1755 rue Berri, Montreal H2L 0B1 (near the bus station) Monday to Friday: 8 am to 6 pm Saturday and Sunday: 9 am to 5 pm Find more details on the STM site.

Published: 2 Nov 2020

Increased cybersecurity incidents – resources to help you stay safe and informed

In the wake of numerous cybersecurity incidents affecting public organizations and close partners to McGill University, IT services encourages you to learn more about ransomware and how to protect against it:

Published: 2 Nov 2020

myCourses now supports two-factor authentication (2FA)

Starting on November 1st, 2020,  myCourses Learning Management System will support two-factor authentication (2FA), the security standard for authentication across universities and business sectors.

Published: 28 Oct 2020

SPSS now available to students for home use

SPSS statistics software is now available for students to download and install on their personal computers!

 SPSS has always been available to faculty and staff members, and was previously only available to students in computer labs on campus.

The expansion of our license to include home use by students is especially welcome as we are all working and studying remotely. SPSS may not be used for commercial purposes.

Published: 2 Oct 2020

IT Projects delivered over summer 2020

Find out what you may have missed...

Despite working from home, IT Services has proven we can be just as productive, if not more! Since April 2020, we have released over 25 new and updated services. Some were driven by the need to quickly ramp up for remote learning and collaboration, while others were scheduled long before COVID-19 and social distancing came into our lives.

Published: 1 Oct 2020

D2 upgrade completed: New plugin and recommended browsers

The D2 upgrade has been completed successfully!

IMPORTANT NOTE: The first time you sign into D2, you may see a spinning D2 logo; refresh your browser by holding down the Ctrl and function-F5 keys.

 

Original announcement (September 24, 2020)

Published: 30 Sep 2020

UPDATE: Register and connect a Wi-Fi device with an assigned password

Update: September 18, 2020

On September 30, 2020 IT IT Services will be decommissioning the residences' Wi-Fi network rez.mcgill.ca. It has been replaced with the improved service My Wifi Device (see full details in the message, below).

Published: 18 Sep 2020

Heavy call volumes at the IT Service Desk

Please note that we are currently receiving a higher than usual volume of tickets and calls. As a result, response times may be longer than expected. If you have a question, we urge you to check our knowledge base on the IT Support site first, and only call in for urgent issues. We thank you for your patience and understanding.

Published: 14 Sep 2020

Update: Tips to avoid issues with Zoom recordings

NOTE: The average expected time for lecture recordings to be processed before appearing on myCourses is 24-48 hours; however, there may be additional delays due to heavy usage of the Zoom service.

Published: 9 Sep 2020

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