- it_services mcgill.ca/it
- Faculty
- Staff
New IT support ticketing system is live today!
McGill IT Services is happy to announce that we have successfully launched the new IT support ticketing system in ServiceNow.
...Banner (INB) restart planned for Friday, July 13 at 8 PM
Please be advised that a restart of Banner is planned for Friday, July 13 at 8 PM. The restart is not expected to cause a service disruption or affect automated background processes. In any case, we recommend that Banner users save their work and log off Banner prior to the restart.
CANCELLED: July Minerva, Banner and uApply monthly downtime
The July Minerva, Banner and uApply (the Graduate Admissions System) maintenance that was scheduled for Saturday, July 7 at 10 pm to Sunday, July 8 at 2 am has been cancelled.
See all scheduled monthly downtimes for these systems.
Office 365 Spring Photo Contest - winners announced
The votes are in! Congratulations to the winners and all participants.The 3 photos that received the highest ratings were:
McTavish Street facing toward the mountain, submitted by Deepak Sridhar Redpath building evening, submitted by Steven Vieira McTavish street looking toward downtown, also submitted by Deepak SridharThese 7 photos receive honorable mentions:
...Planned facilities maintenance: Wired and wireless network outage July 1
Please be advised that planned maintenance activities by McGill facilities on Sunday, July 1 between 18:00 and 22:30 will affect power in several buildings on campus.
Wired and wireless network connectivity in the following buildings will be unavailable for approximately 30 minutes during this time.
List of affected buildings
...RESOLVED: McGill VPN (virtual private network) currently unavailable
Update - June 21 at 2:45 pm The VPN is now up and running normally.
Original announcement - June 21 at 1:45 pm McGill's Virtual Private Network (VPN) is currently experiencing problems; users are unable to connect to securevpn.mcgill.ca in order to access secured McGill resources from outside the wired or wireless network.
...WiFi certificate changes - DigiCert replaces Thawte
Thawte, the company that provided digital signatures for many of McGill’s services, including Wifi, was recently acquired by DigiCert. As a consequence, certificates that were previously signed by “Thawte Primary Root CA – G3” are now being signed by “DigiCert Global Root G2”
...Voting begins for Office 365 Spring Photo Contest
A shortlist of photos has been selected by the IT Services committee and now it's your turn to rate them. The photos with the highest average rating will be declared the winners on Tuesday, June 26, 2018.
These photos will be featured throughout the year on McGill's Office 365 sign-in page: https://portal.office.com
...IT Security Updates: Cisco AMP and Microsoft SCEP
The following message was sent to the McGill community on June 13, 2018:
From: MRO McGill Staff
Subject: Upcoming IT Security updates at McGill / Mises à jour de sécurité au cours des prochaines semaines
La version française suit.
This message is sent on behalf of IT Services.
Ce message est envoyé au nom des Services des technologies de l’information.
...World Password Day
May 3rd marks World Password Day, an annual event to raise awareness about the importance of good security habits and password hygiene. Take this opportunity to improve your password strength and help keep your online accounts secure as well as safeguard McGill’s information assets.
...Office 365 Portal Photo Contest - Spring 2018
Do you have great shots of McGill campus-life? We're looking for new photos to feature on the Office 365 portal login page.
The Office 365 portal (https://portal.office.com)shown here, is where thousands of McGill people sign in daily to access email via Outlook on the web, OneDrive file storage, Yammer, Video @ McGill, Microsoft Forms, and other free services for McGill students, faculty and staff.
...Sign into McGill's Office 365 portal
The Office 365 portal gives students, faculty and staff members access to McGill Email (https://outlook.com/mcgill.ca), OneDrive for Business cloud file storage, Office 365 ProPlus software, and a number of other useful cloud-based apps for content authoring and collaboration.
Sign into the Office 365 portal at: https://office.com
Learn more about Office 365 at: http://www.mcgill.ca/it/o365
Office 365 Spring Photo Contest - Vote for your favorites now till June 21stWinning photos will appear on the Office 365 sign-in page throughout the year. Vote now!
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RESOLVED: uPrint Anywhere, Omnivox, on-premise Exchange mailboxes
A change in the Firewall configuration settings has been implemented to restore service. uPrint Anywhere, Omnivox (E-Elections) and all on-premise Exchange mailboxes should now be available.
ORIGINAL MESSAGE March 27, 2018 @ 1:07 PM
Due to firewall changes this morning, the following services are degraded:
...RESOLVED: Call Pilot Voice Mail messaging system unavailable
The Call Pilot Voice Mail messaging service has been restored. Users should now be able to access this service.
ORIGINAL MESSAGE: The Call Pilot Voice Mail messaging system is currently unavailable on McGill telephones.
We thank you for your patience while we investigate the problem.
Announcing the winner of the data privacy cartoon caption contest
Congratulations Timothy Campbell, the winner of the data privacy cartoon caption contest!
Timothy’s caption received the highest number of votes, and has been crowned the winner!
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