More from Announcements


End of support for Windows 7

As of January 14, 2020, Microsoft will officially be retiring their Windows 7 operating system thus it will no longer be supported.

What does this mean and how does this impact McGill computers?

Published: 21 Aug 2019

RESOLVED: Several IT services experiencing issues

The issue reported earlier today is now resolved. 

Original announcement: Access to several major IT systems including wireless access, the McGill web system, Minerva menus, uPrint, and others, are intermittent due to issues with the firewall. We thank you for your patience while we work on resolving the issue.

Published: 15 Aug 2019

Security vulnerability - Zoom video conferencing software (MacOS)

If you have ever organized or participated in video conferences or webinars hosted with Zoom software, you should be aware of a vulnerability that was recently detected that affects MacOS users.  The vulnerability can allow a remote attacker to force you to join a Zoom call, with your video camera activated, without your permission.

Published: 16 Jul 2019

RESOLVED: Knowledge Base currently experiencing issues

The issue reported earlier the morning has been resolved.

Original announcement: We are currently experiencing problems with the Knowledge Bases (KBs) at McGill, including the IT Knowledge Base (

We are working to resolve the issue as quickly as possible. Thank you for your patience.

Published: 3 Jul 2019

A cybersecurity sitcom to keep you cool this summer

You don’t know Marcus, but you probably know his password. This summer, follow Marcus and his teammates as they navigate the security challenges we all face when using computers, with a few extra cringe-worthy gaffes.

In these ten short episodes, you’ll learn about how to stay safe online and test your knowledge afterwards with quizzes and interactive games!

Published: 27 Jun 2019

IT Tech Day - grand prize winner


Congratulations to Joyce Crichlow, the winner of one of IT Tech Day’s two grand prizes: Lunch for two at the McCord Museum's Café Bistro! Joyce dropped by IT Services recently to meet some of us and claim her prize.

Published: 26 Jun 2019

Extended Documentum downtime this week

Please be advised that an additional maintenance window has been added and the Content Management System will be unavailable from 5:00 pm on Wednesday, June 19, 2019 until 6:00 am on Thursday, June 20, 2019.  This is to allow for production content to be cloned. We will not be making any changes the environment.

The following services will be unavailable:

Published: 17 Jun 2019

Guest WiFi now available at McGill

McGill is pleased to announce a new Guest WiFi service, available to family, friends and other visitors.

Guests can connect to and either self-register or sign in with their social media credentials from Facebook, Twitter or LinkedIn.

For more information see, Guest WiFi at McGill.


Published: 30 Apr 2019

Webtop 16.4 is now live

This is to confirm that the Documentum Webtop upgrade to version 16.4 has been successfully completed and can be accessed via the following links:


Published: 25 Apr 2019

Updated sign-in process for Banner INB and ApplicationXtender tools: New fixes applied

Some questions and concerns were raised during the transition to the new sign-in process for Banner INB and ApplicationXtender tools via RD (RemoteApp and Desktop) Web Access. We reviewed these and implemented new fixes to address them on March 27th.

For more information, please refer to:

Published: 5 Apr 2019

VPN downtime on April 9, 2019, 6h00 AM to 6h30 AM

Please be advised that the Virtual Private Network (VPN) service will be unavailable on April 9, 2019 from 6h00 AM until 6h30 AM due to scheduled maintenance activities. Users who are connected to VPN during this time will be disconnected for the duration of this period. After this time, users will be able to reconnect to the service.

We thank you for your understanding. 

Published: 4 Apr 2019

Email message to selected staff: Opt-in required for McGill’s SMS automated notification service

The following message was sent to a group of McGill staff on Tuesday, April 2, 2019.


La version française suit.

Dear McGill staff:

Last month, McGill staff and faculty were asked to re-opt in to receive emergency SMS (text) messages from the University’s McGill Attention! automated notification service. We have not yet received opt-in responses from a small group of people. You are among this group.


Published: 2 Apr 2019

Winner of the 2019 Data Privacy Meme Contest

The "Facebook stalking an ex" meme received the highest number of votes for the Data Privacy Meme Contest!

Thanks to everyone who participated and helped make this contest a success!

Forgot to vote? There's always next year. Check out all the creative and funny data privacy memes submitted.

Published: 29 Mar 2019

RESOLVED: myCourses experiencing issues: some winter courses may not appear

Update: The issue affecting myCourses has been resolved. The affected courses have been fixed and should now appear. 


Original message, published March 26, 2019: We are currently experiencing an issue with myCourses.  Some winter courses may not appear for some students and instructors.

IT staff members are working to resolve the issue as quickly as possible.

Published: 27 Mar 2019