Frequently Asked Questions

It is a secure platform for alumni or former students to order and pay for products such as diplomas, archived transcripts, and certified copies.

Alumni or former students can use the platform to order and pay for products such as replacement diplomas, certified copies or archived transcripts.

Members of the public who need a proctor for external exams, can use this platform to request an external exam to be proctored at McGill.

For detailed instructions by product visit www.mcgill.ca/es-services

All products, except proctor exams, require login to Minerva (McGill's Student Information System) using your McGill Username and Password.

No, orders that can not be verified against the generated McGill Order ID will not be fulfilled.

A McGill Order ID is a unique code assigned to customers for placing an order. Each product or service requires its own McGill Order ID.

Certain products/services require the use of a McGill Order ID.

For detailed instructions by product visit www.mcgill.ca/es-services

If the order requires a McGill order ID, it will be indicated in the steps.

No, you must not reuse a McGill Order ID. Each product/service requires a unique one. Reusing a McGill Order ID will result in canceling your order and obliging you to place an order again thus adding further delays to you receiving your order.

No, you must not share your McGill Order ID. Sharing your McGill Order ID with someone else will result in not fulfilling the order.

Your legal name as it appears in McGill’s system will appear on your diploma.

If your middle name is included in your legal name as it appears on Minerva, it will be included on your diploma.

Your legal name will appear on your diploma or transcript. In ES Services, you must verify your legal name in Minerva when submitting an order. You will see your legal name as it appears in the McGill Student Information System and must confirm the information before proceeding to the next step. Alternatively, you can view your legal name in Minerva ->Personal Menu ->Name Change Form

McGill does not issue digital copies of diplomas. You may request a Minerva Confirmation of Graduation letter or your Official Electronic Transcript (sent to recipients in as little as 15 minutes) as proof of graduation instead of your diploma. Or a certified copy of your diploma, which is issued as a PDF.

Please email es-services [at] mcgill.ca with several pictures of the damaged diploma and/or envelope along with your full name, McGill ID number, and your original order number. We will review and provide further updates.

Follow the steps to order a replacement copy of your diploma. In Step 14, you can add additional copies and will be charged for each additional copy accordingly.

No, McGill does not issue partial transcripts.

You can email es-services [at] mcgill.ca

If you are a former student or alumni and are having trouble accessing Minera you can refer to this troubleshooting guide.

Please email es-services [at] mcgill.ca with your order number and explain the error or omission.

ES Services does not currently offer pick-up.

In the Shipping address, select ‘Taiwan’ from the Country/Region picklist and add the address details.

Please note that the platform to order your diploma has changed to ES Services. All incomplete orders on Service Point Checkout have been cancelled and refunded. You will need to make a new order using our new platform.