Automated checkout technology allows workers to focus on higher-value tasks

Published: 20 October 2023

Amazon Go, convenience stores that eliminate the check-out process, are coming to Canada. Customers can use a debit card, credit card or payment-enabled phone to enter, select and buy items, and simply walk out of the store. Amazon introduced the cashierless stores in the U.S. in 2018 and is now opening locations in Calgary and Toronto. "The growth in this sector is remarkable, with a significant amount of investment pouring in," says Professor Maxime Cohen in interview with CBC. This innovative approach allows store employees to redirect their efforts towards other tasks. He explains, "The aim is to empower workers to become highly efficient and deliver superior service, focusing less on mundane and tiresome tasks." Cohen also tells Korean economics journal Economy Chosun that consumer protection measures must be the top priority with such unmanned stores.

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