McGill alumni webcast - Talking shop: How COVID-19 is reshaping the retail industry



The swiftness and severity of the COVID-19 pandemic, and the ongoing uncertainty over when it will subside, have drastically altered our shopping habits and shaken the retail industry to its core.

How can retailers adapt and move forward in these uncertain times? Which retail sectors stand to gain the most from the crisis, and which ones are the most vulnerable? Are we witnessing a permanent shift in how consumers choose to spend their income? And what technological advances might greet shoppers when they return to their favourite stores and malls?

Join us for a special webcast in partnership with the Desautels Faculty of Management featuring two professors from the Bensadoun School of Retail Management, who will discuss the pandemic’s far-reaching impact on consumer behaviour, product demand and retail practices.


Saibal Ray, James McGill Professor, Operations Management; Academic Director, Bensadoun School of Retail Management

Maxime Cohen, Associate Professor, Retail Management and Operations Management; Co-Director, McGill Retail Innovation Lab

Join webcast

Tune in live at 12:00 p.m. EDT on Tuesday, June 23, 2020


Submit your questions in advance of the webcast by emailing aoc [at] (subject: The%20retail%20industry%20and%20COVID-19%20webcast) , or leave your questions in the comments section of these posts on Facebook, Twitter and Instagram.

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