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Intermittent problems with myMcGill portal

Users may encounter error messages when both attempting to log into the myMcGill portal and after logging in. We are currently working to resolve this issue and apologize for the inconvenience. In the meantime, alternative links to services are available.

Published: 29 Nov 2010

Most McGill CallCenter services are unable to receive calls - please use email to contact

Most McGill Call Centers are unable to answer calls. While we work to correct the problem, please contact the desired Call Center by email if known, to communicate your service request.

Published: 24 Nov 2010

Banner/Minerva upgrade completed

The scheduled upgrade of Banner/Minerva is completed and related systems are now open. Note that when logging into Banner, instead of simply entering “BANNER” as the database name, you will need to specify “BANNER.MCGILL.CA”. Please see the full announcement for important details.

Published: 22 Nov 2010

Intermittent problems logging in to the myMcGill portal

When attempting to sign into the myMcGill portal, some users are redirected back to the login page, without any error message even if they use the correct credentials. To successfully log in, we recommend doing the following: 1) Close your browser, then reopen it. 2) Clear your browser's cache and stored cookies. 3) Close your browser again, reopen it and try logging in to myMcGill again.

Published: 1 Nov 2010

UPDATE: No downtime for myMcGill portal today, October 18

Please note that the myMcGill portal will be available without interruption today, October 18.

Published: 18 Oct 2010

New IT Service: Quiz and Survey Authoring Software (Respondus)

Respondus is a free download from mcgill.ca/software and is a powerful Windows tool that allows instructors to create and manage quizzes and surveys off line.

Published: 14 Oct 2010

Search not working on Programs, Courses and University Regulations site

There is a problem with the Search feature on the Programs, Courses and University Regulations site (www.mcgill.ca/study). We are looking into the issue and hope to resolve it as soon as possible. Check the IT Services site for status updates.

Published: 14 Oct 2010

Emails to Videotron subscribers rejected. Advise resending

During the early morning of Thursday October 7, Videotron was rejecting mail sent from McGill to Videotron email subscribers. If you sent (or forwarded) a message to a Videotron address overnight, it is possible that your message was not delivered. If you are uncertain, we advise you to resend the message.

Published: 7 Oct 2010

myFuture downtime: October 8, 2010: 8am - 9am

myFuture will be unavailable for scheduled maintenance on October 8, 2010 from 8am - 9am. We apologize for the inconvenience.

Published: 5 Oct 2010

myFuture System Maintenance Downtime

myFuture will be unavailable on Friday, October 1, 2010 from 8:00am to 9:00 am for scheduled maintenance. We apologize for any inconvenience that this may cause.

Published: 24 Sep 2010

Public folders inaccessible for some users

Public folders may be inaccessible.

Published: 21 Sep 2010

New version of EVault mail archiving software - upgrade the MS Outlook plug-in now

A new release of EVault (version 9), the email storage and archiving software, is now available for McGill faculty, staff and affiliates. Administrative computers in units that have a Service Level Agreement (SLA) with ICS, will be upgraded automatically over the next two weeks. For home computers, and those not under SLA with ICS, you can install the plug-in from the IT Knowledge Base.

Published: 15 Sep 2010

Update: McGill Internet Performance Degraded, Internet Connection Unavailable in Residences

All internet traffic going to and from McGill may be affected by degraded performance, resulting in a slow connection. Internet in McGill Residences is currently unavailable. We are working on the problem and apologize for the inconvenience.

Published: 14 Sep 2010

"Unexpected error" when attempting to log in to myMcGill

Some users may get an "Unexpected error" when attempting to log in to myMcGill. Click the announcement to see more details...

Published: 10 Sep 2010

IT Alert: Fraudulent "Phishing" Email

Please note that there is a fraudulent email message being circulated.

Published: 9 Sep 2010