- it_services https://www.mcgill.ca/it
WiFi now available on all inter-campus shuttle buses
WiFi has now been installed on bus #265. This completes the implementation of wireless connectivity on all inter-campus shuttle buses.
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Problem with network printers that are not part of uPrint service
Network printers that are not part of the uPrint and Campus Printing services are currently unavailable. Xerox (uPrint & Campus Printing) printers are not affected. We are working to resolve the issue as quickly as possible and thank you for your patience.
Update: Minerva (and Banner INB), myMcGill portal connectivity issues
Minerva and Banner INB, as well as the myMcGill portal, will be unavailable for 30 minutes to resolve the ongoing connectivity issues reported earlier. Original announcement: Minerva and Banner INB are temporarily experiencing high levels of traffic, slowing response times and in some cases causing connection timeouts.
IT Services offers a new Document Management Solution called CenterStage
Do you ever find yourself emailing documents back & forth between members of a working group, only to find your inbox is quickly cluttered with several different versions? Have you ever found it difficult to figure out which version is the most recent? Put an end to that confusion by creating your own web-based document management space that every member of your working team can access...
NEW: Free Wi-Fi on McGill inter-campus shuttle buses
With the new year brings a new IT service - wireless connectivity is now available on inter-campus shuttle buses. See the service description in the IT Knowledge Base for full details: http://kb.mcgill.ca/it/wirelessbus
Mac users: get your copy of Smart Surfing for Mac now!
As of December 28th, McGill’s license of Virus Barrier X will expire. Replacing it is Trend Micro’s Smart Surfing for Mac. Its features include antivirus, antispyware and web threat protection; additionally, it has built in parental controls, a spam blocker and a two-way firewall.
ICS Service Desk closed for holidays - prepare now
The ICS Service Desk will be closed from December 23, 2011 - January 2, 2012. From January 3 - 6, we will be open from 9am to 5pm, with reduced support staff. Please contact us via email only; reserve phone calls for emergency situatons, such as classroom AV Systems Help. We will return to normal hours of operation on Monday, January 9. See full announcement for more...
MUNACA employees: Access to IT services after strike
Upon conclusion of the strike, all required access to IT systems and services will be restored. MUNACA members will receive email with details on how to ensure that all your services are functioning normally upon return.
McGill Bookstore - Textbook deals!
The McGill Bookstore will be buying back your textbooks weekdays, starting December 15 - 21, between 10am and 5pm, and Dec 22 from 10am to 2pm (early closing). After the holidays the buyback will continue from January 9th - 12th, 10am-5pm. Did you know, you can now order textbooks online and even rent textbooks? Go to: www.bookstore.mcgill.ca
Intermittent problems with CallCenter telephones
Intermittent problems persist with telephones to CallCenters (ICS Service Desk, Facilities Maintenance Operations Centre, Enrolment Services, and Continuing Education) have been resolved.
ICS Service Desk telephone unavailable - submit IT issues by email to support.ist@mcgill.ca
ICS Service Desk telephone service is currently experiencing difficulties. For all IT service issues and requests, please email support [dot] ist [at] mcgill [dot] ca
Update on status of Mac antivirus software
Dec 15: Mac users: get your copy of Smart Surfing for Mac now!
VHS/VCRs phased out of McGill classrooms
Support for VHS technology is being phased out of McGill classrooms because VCRs are no longer being manufactured. When a VCR breaks it will no longer be fixed or replaced and new installations will not include VCRs. In larger classrooms a Blu-ray device will be installed.
Scheduled Maintenance
Issues
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