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Resolved: Problems with some McGill website functionality

Update: May 28, 2013, 10:15 am

The issue initially reported is now resolved.

Initial announcement: May 28, 2013 10:00 am

The following features of the McGill Web System are currently not functional:

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Published: 28 May 2013

Issues with the McGill Channels service

May 23, 8:45am - update: We are currently addressing some issues with the /channels website. Most functionality has now been restored. Work is still underway on the tag-based listings normally found on this site. We expect to restore the site to full service in the near future.

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Published: 15 May 2013

Warning: Phishing email entitled "Dear McGill Email User !"

An email is currently circulating with the subject: "Dear McGill Email User !" and sent from: "Webmaster [webmaster [at] mcgill [dot] ca]". If you have received this email please DELETE it - do not reply to the email. This is a phishing attempt and does not come from McGill IT Services.

Below is the full text of the email.

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Published: 29 Apr 2013

Warning: Phishing email entitled "WEBNEWS EMAIL ACCOUNT UPDATE"

An email is currently circulating with the subject: "WEBNEWS EMAIL ACCOUNT UPDATE" and sent from: "McGill University Team [techhelp [at] mcgill [dot] ca]". If you have received this email please DELETE it - do not click on the link. This is a phishing attempt and does not come from McGill IT Services.

Below is the full text of the email, but without the dangerous link.

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Published: 18 Apr 2013

uPrint service upgrade and price increase coming on May 3

The uPrint service will be unavailable due to an upgrade lasting approximately 9 hours, starting on Friday, May 3 at 9pm and ending on Saturday, May 4 at 6am. Any print jobs submitted before the service shut down will stay in the queue for a period of 48 hours and will be available for printing once the system is back up....

Published: 11 Apr 2013

ICS Laptop Repair Service Closing April 30

IT Customer Services (ICS) will permanently close its Laptop Repair Service effective April 30, 2013. The cost of operating this service has made it difficult to sustain, particularly within the context of the University’s current fiscal situation. ICS will honour any repair requests received by April 30, 2013, but will not accept new requests after that date.

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Published: 10 Apr 2013

McGill email on your new-generation BlackBerry device

The new-generation BlackBerry device (Z10 and others) can retrieve your McGill email by synchronizing using ActiveSync. Please see the related link for more information.

Published: 25 Mar 2013

Quota applied to number of email items sent

To limit the damage done to the reputation of the mailbox owner and McGill by accounts that have been compromised, IT Services is now applying a quota on the number of email items sent within a 24 hour period. Each recipient listed in the To, Cc or Bcc fields is counted as a separate item, whereas an email sent to a group or LISTSERV is only counted as one item.

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Published: 4 Mar 2013

2012 student and employee tax receipts -- print directly from Minerva

Available in Minerva --

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Published: 28 Feb 2013

Apple software update resolving problem with Exchange email and iOS 6.1-based iPads and iPhones

For devices using iOS 6.1, Apple suggests this software update: http://support.apple.com/kb/DL1639, now available on the Apple site for those who wish to use it.

Original announcement, February 12:

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Published: 12 Feb 2013

Access to WebCT as of February 1, 2013

As you may know, in March 2012, McGill launched its new myCourses learning management system, and we have now successfully delivered both Summer and Fall 2012 terms in the new system.

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Published: 24 Jan 2013

Mac users: Titanium Internet Security is now available for download

IT Services is now offering a new antivirus and online threat protection software: Titanium Internet Security for Mac, available for all Mac operating systems from OS X 10.5.8 and up. This includes the latest version of Mac OS X 10.8.

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Published: 16 Nov 2012

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