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Resolved: uPrint Anywhere (via email) issues

Update - 4:30 pm, Nov. 12, 2015: uPrint Anywhere is once again successfully printing email attachments. You should now be able to print documents from your mobile device or laptop by attaching the files to an email and sending to uprint [dot] mono [at] mcgill [dot] ca or uprint [dot] colour [at] mcgill [dot] ca.  The message body will not be sent to the printer.

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Published on : 12 Nov 2015

uPrint Anywhere changes: prints attached files, but not email body

uPrint Anywhere is the service that allows you to print documents from mobile devices and laptops, by attaching them to an email and sending to either uprint [dot] mono [at] mcgill [dot] ca or uprint [dot] colour [at] mcgill [dot] ca.

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Published on : 10 Nov 2015

Update: uPrint Anywhere issues

Update - Nov. 10, 2015: To address the issue reported below, the uPrint service has been reconfigured so that the body of the email message is not sent to the uPrint system, and only attached files can be printed. See this announcement.

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Published on : 06 Nov 2015

Phishing scam: "McGill University Update"

A phishing email is circulating which tells users that a virus has been spotted on "our Sever" and the user must take action to avoid shut down of their account. A sample of the email is shown below.

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Published on : 02 Nov 2015

Audiovisual equipment loans extends hours from 9 am to 4:45 pm

The Audiovisual Equipment Loans office at 688 Sherbrooke West, room 285 will now be open Monday to Friday from 9:00 am to 4:45 pm. The office at Macdonald campus is open from 9 to 5. This office lends AV equipment, such as digital cameras, video cameras, projectors, screens and more, to instructors, staff and students.  Make sure to call and reserve what you need in advance.

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Published on : 28 Oct 2015

Share your phishing stories with us

Article from the McGill Reporter, posted on Tuesday, October 20, 2015 “I still don’t know what I clicked on or did. But for months now, people keep complaining about emails they get from me that I didn’t send. With links to strange websites.”

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Published on : 23 Oct 2015

Update for Mac OS X El Capitan fixes issues with Office 2016

Apple has released a new update, OS X 10.11.1, which addresses the previously announced compatibility issues with Office 2016. For more information, see the articles in MacRumors and ComputerWorld

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Published on : 22 Oct 2015

New: Register gaming consoles and other non-WPA2 devices for use in McGill residences

Students in McGill residences can now access the wireless network in REZ with their gaming consoles, such as Sony’s Playstation, Microsoft’s Xbox, and other devices that don't support the WPA2-Enterprise standard. These kinds of devices would normally not be able to access the REZ wireless network because there's no way to enter your McGill Username and Password credentials to log in. Now you can self-register such devices by entering the corresponding MAC address into the website https://gpass.mcgill.ca.  

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Published on : 19 Oct 2015

Update: Office 2016 updates to address issues on OS X 10.11 El Capitan

Update - Oct. 26, 2015: Apple has released an update to El Capitan, OS X 10.11.1, which addresses the issues with Office 2016 reported below. See the announcement in ComputerWorld.

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Published on : 13 Oct 2015

Phishing scam: "Confirm Your Account"

A phishing email is circulating which tells users their mailbox limit has been exceeded, and emails are being rejected. A sample of the email is shown below.

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Published on : 07 Oct 2015

Phishing scam - ITS Help Desk Alert

A phishing email is circulating which appears to invite the recipient to update their email account to take advantage of improved features. A sample of the email is shown below.

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Published on : 07 Oct 2015

iOS 9 mobile users: consider disabling the Wi-Fi Assist feature

If your iPhone or iPad is running iOS 9, you may want to disable a new feature called Wi-Fi Assist. If you're somewhere where your Wi-Fi signal is deemed to be too slow or unreliable, it will switch to use your data connection. The feature is meant to give you a more seamless experience when on spotty Wi-Fi networks, but this also means eating through your 500mb data cap without knowing it. You might think you’re safely Youtubing while on Wi-Fi, but instead it's using the 3G / LTE. For more information, and instructions on how to disable the feature, see:

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Published on : 28 Sep 2015

Introducing Yammer - McGill's social network

Want to start a book club or recruit people for a research project? Or maybe you just want to buy a used coffee table? Try Yammer. As of Monday, September 28, 2015, McGill’s Yammer site is now available and accessible through the Microsoft Office 365 portal for all McGill faculty, staff and students. Yammer is like a private Facebook site for McGill, where you can share information with the entire University, join or create discussion groups on topics that interest you, and start building communities.

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Published on : 28 Sep 2015

RESOLVED - myCourses: users unable to access

12:15PM - myCourses is now fully accessible. --------------------------------------------- The myCourses Learning Management System is currently inaccessible for many users. Users may be unable to access the system or navigation may be slow. The system provider is looking into the issue; we apologize for any inconvenience this causes.

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Published on : 21 Sep 2015

EndNote Mac users: hold off on installing Office 2016

EndNote X7 is not currently compatible with Microsoft Word 2016 for Mac. The vendor, Thomson Reuters, will be releasing a free patch for it in September or October. In the meantime, Office 2011 is available for free to McGill students, faculty, and staff through the Office 365 site. If you've already installed Office 2016, however, workarounds are available.

Published on : 14 Sep 2015