Training & Documentation

Video tutorials

• Introduction to the Webex softphone app (download)

Additional videos are available within the Knowledge Base articles found in links below.

Introduction

• About: McGill's NEW telephone system (Cisco and Webex)

Webex softphone:

• Get started with Cisco Webex softphone calling

Desk phone:

• Get started with Cisco desk phone
• Call forwarding and Single Number Reach
• Cisco IP Phone 8811 (view PDF)

  

FAQ:

• FAQs about the NEW telephone system (Cisco desk phones & Webex softphone)

Additional references:

• Cisco Voicemail

• Telephone coordinator role and responsibilities