Training & Documentation

Video tutorials

Introduction to the Webex softphone app

Additional videos are available within the Knowledge Base articles found in links below.

Introduction

• About: McGill's NEW telephone system (Cisco and Webex)

Webex softphone:

• Get started with Cisco Webex softphone calling
• Call forwarding and Single Number Reach in the Cisco phone system
• Personalize your Webex softphone app
• Webex softphone calling options (hold, transfer, conference)

Desk phone:

• Get started with Cisco desk phone
• Call forwarding and Single Number Reach
• Creating speed dials
• Cisco IP Phone 8811 (view PDF)

  

FAQ:

• FAQs about the NEW telephone system (Cisco desk phones & Webex softphone)

Additional references:

• Troubleshooting the Webex app

• Cisco Voicemail
• Cisco Webex mobile app
• Telephone coordinator role and responsibilities