Dr. Ronald Ferguson's undergraduate and graduate degrees are from the University of Western Ontario (1963) and the University of Michigan (1967) respectively. In 1991, he graduated from the Executive MBA Program at Concordia University. He was formerly a Full Professor in the Department of Kinesiology and an Associate Professor in Social and Preventive Medicine at the Université de Montréal. As a researcher at the Montreal Heart Institute, he published in the area of cardiovascular physiology and cardiac rehabilitation in journals such as: Circulation, American Journal of Cardiology, American Journal of Physiology, Journal of Applied Physiology and Journal of Sports Medicine. He is a Fellow of the American College of Sport Medicine. Dr. Ferguson became a visiting Professor at Concordia University in 1999-2000. He formally joined the business school as an Assistant Professor in 2001. In 2009, he was the recipient of the Dean’s Award for Teaching Excellence at the Graduate Level. Dr. Ferguson is a past Director of the John Molson MBA Program (2001-2004) and is now a Full Professor in the Department of Management. He teaches Organizational Behaviour. He has been the Canadian representative on the Board of the European Academy of Management. In recent years, he has published articles on service management and marketing in the European Journal of Social Psychology, International Journal of Entrepreneurial Behavior & Research, Journal of Nonprofit & Voluntary Sector Marketing, Journal of Global fashion Marketing, Journal of Service Management, Journal of Business-to-Business Marketing, Journal of Business Research, Journal of the Academy of Marketing Sciences, Journal of Small Business and Enterprise Development, European Journal of Marketing, the International Journal of Bank Marketing, and Managing Service Quality.