We're here to help. If you've read through the information on this site and you're still uncertain about what you need to do, don't worry — it's completely normal for students to seek assistance and advice as you register for courses and plan your degree. In fact, it's usually a good idea to seek advice, whether you think you need it or not!
Who to contact
- Information about courses, program requirements, regulations, and administrative procedures: Consult McGill's Course Catalogue.
- Important dates and deadlines: Consult the Key Dates website.
- Help with Minerva registration: If you need help with Minerva or make a mistake while registering, refer to the registration troubleshooting page for a list of common errors and how to solve them. The Faculty of Science has also developed a guide to common registration issues in Minerva, which applies to students in all programs — check it out!
- Academic questions or issues specific to your program: Contact an academic advisor. Check what kind of advisor to consult for a given question or issue, and then use the Advisor Directory to find the needed contact information.
- Technical issues: If you are having trouble with your login credentials, contact IT Services. For other technical issues, contact Service Point.
Seeking advising
If you've read all the information you can find on your faculty and department website, in the Course Catalogue, on the academic council's website, and here on the courses and programs website and you still don't know what to do... it's time to contact an advisor!
- For new students, the I've Been Accepted website will help prepare you for your first year.
- If you can't figure out where to ask your question or who to speak to, the Types of advisors page can help by referring you to the right person or office.
- Take a look at the Advisor directory to find an advisor in your department or faculty.
Throughout your degree
It's recommended that you check in with the advisor for each of your programs at least once a year, to make sure that you're meeting your program requirements and to discuss any questions that you might have.
If you're in a degree where you're completing only one specific program (ex.: Nursing), this may mean only speaking with one advisor in your Student Affairs Office. If you're in a degree such as Arts, where you're completing multiple Major/Minor/Honours programs, you'll need to contact a departmental advisor in each of those programs seperately.
At any time, if you're having difficulty, you can always contact any of your program advisors or an advisor in your Faculty for assistance.