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› For Faculty of Science FAQs (including S/U info), please visit https://www.mcgill.ca/science/covid-19.

IT Services for the Faculty of Science

Central IT (ITS)

Science IT

Email: itsupport [at] mcgill.ca
Web: https://www.mcgill.ca/it/
Phone: 514-398-3398
Escalations: 514-398-3398 (ask to speak to a supervisor)
Email: science.it [at] mcgill.ca
Phone: 514-398-7087 (M-F 9am – 4pm)
Escalations: Carlos Aviles (carlos.aviles [at] mcgill.ca)

Contact Central IT for:

Desktop/laptop support for Admin staff

  • Hardware break & fix
  • Software installations and troubleshooting
  • Desktop & laptop loaners
  • Wi-Fi, VPN, 2FA, Remote Desktop
  • Office 365
  • Access to network shares

Shared services

  • Web conferencing: Zoom, WebEx, Teams
  • Banner, WorkDay, Minerva
  • uPrint
  • AV for centrally scheduled rooms

Contact Science IT for:

Teaching computer labs

Departmental servers and software

AV and printing for private rooms

Base services for research

  • Desktop, laptop, workstation support
  • Advisory services in support of grant applications
  • Technology selection and ordering

Custom professional services for research

  • Complex implementations
  • Operational support of dedicated research environments
  • Cloud provisioning and migration

About Science IT Services

We are a team of 15 technology professionals holding a rich skill set ranging from end-user computing to server infrastructure and application development. On average our team members have over 11 years of experience at McGill and hold deep operational knowledge of the departments and schools that make up the Faculty of Science.

Mission

Support academic and administrative staff in the Faculty of Science with bespoke technology solutions and advisory services. Complement the university’s central IT services by developing and maintaining software and hardware solutions for departmental teaching, research, and administrative needs. Help researchers define computing architectures for their grant funding applications and provide optional implementation and operational support services.

Specialties

  • End-user desktop computing support: Windows, macOS, Linux
  • Linux server infrastructure: High-Performance Computing, GPU Computing, Virtualization, standalone services.
  • Software development environments: Python, R
  • Cloud services (emerging): Lab Services, Virtual Desktops, Custom environments
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