Students' Early Wins |
Benefits |
When? |
| US government loan cheques (endorsement and processing) will be provided in a "one-stop" manner. | Elimination of runaround: students will no longer need to travel between the Brown and James buildings to complete this process. |
September 2009 |
| Commissioner for Oaths services will be centralized to one office for all students. | Consistent and comprehensive service to students. |
January 2010 |
| One-stop student accounts and registration services will be introduced. | Reduction of runaround: students will receive answers for both services at one counter. |
January 2010 |
| International health card distribution co-located with other administrative services for students. | Less runaround, improved service. |
January 2010 |
| Improved response time on official transcripts issued in person (within 24 hours). | Faster turnaround time for a high-demand service. |
January 2010 |
| STM enrolment confirmations - will endeavour to negotiate with STM to accept e-bill and unofficial transcript in lieu of enrolment confirmation letters. | Reduction of runaround. |
January 2010 |
| Easier access to enrolment confirmation letters/forms. | Reduced line-ups; self-service. |
Spring 2010 |