FAQ

The Neuro-Patient Resource Center has a dedicated staff of library professionals whose job it is to answer questions from patients.

We have listed some frequently asked questions below. If you don't find the answer you are looking for, please use the form below to send us your question.

Here are answers to some frequently asked questions.

What hours are you open?

We are open from 9am to 4pm from Monday to Friday, and we are closed on weekends.

How can I connect to the internet?

You will need to have an email address to access the internet, if you do not have an email address, you may use: infoneuro [at] gmail.com

You can find step-by-step instructions on how to connect to the internet here.

Can I access a printer, fax machine, photocopier or scanner?

Yes, these services are offered for free in the Neuro-Patient Resource Centre, room 354

Can I use a computer?

Yes, you can use the computer in the Neuro Patient Resource Centre (room 354) or the computer in the patients and family room (room 346)

Can I request a book that you don't have?

We do not offer interlibrary loans, however if you have any book recommendations for our collection, feel free to email us at infoneuro [at] muhc.mail.ca or call us at 514-398-5358

Do you enforce late fees for books?

No, there are no late fees

How many books can be borrowed at a time?

Three items may be bor­rowed at a time.

How long is the loan period?

Mate­ri­als may be bor­rowed for three weeks.

How can I renew my book?

You can renew books for an additional three weeks either by coming into the centre, by email (infoneuro [at] muhc.mcgill.ca) or by phone (514-398-5358).

Can you help me find more information about a medical condition, test, treatment, or hospital service?

Yes, we are happy to provide you with reliable medical information at your request, either through our print and online resources or a more personalized search depending on your specific needs. To ask a question you can visit us in room 354 of the Montreal Neurological Institute-Hospital, email us at infoneuro [at] muhc.mcgill.ca, or give us a call at 514-398-5358.

My loved one has just been diagnosed with ALS, and I want to learn more about the condition and how to best support him. Can you help?

Yes, the Neuro-Patient Resource Centre has books and free pamphlets on ALS and navigating a new diagnosis for both patients and their loved ones. We can also help you find useful services for patients and family in Montreal or Quebec at large. If we do not have any books or services that suit your needs, we can do a more personalized search to answer all your questions.

 

For more information, you can visit us in room 354 of The Neuro, email us at infoneuro [at] muhc.mcgill.ca, or give us a call at 514-398-5358.

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