Updated: Wed, 10/02/2024 - 13:45

From Saturday, Oct. 5 through Monday, Oct. 7, the Downtown and Macdonald Campuses will be open only to McGill students, employees and essential visitors. Many classes will be held online. Remote work required where possible. See Campus Public Safety website for details.

Du samedi 5 octobre au lundi 7 octobre, le campus du centre-ville et le campus Macdonald ne seront accessibles qu’aux étudiants et aux membres du personnel de l’Université McGill, ainsi qu’aux visiteurs essentiels. De nombreux cours auront lieu en ligne. Le personnel devra travailler à distance, si possible. Voir le site Web de la Direction de la protection et de la prévention pour plus de détails.

McGill.CA / Medicine Information Technology

Helpdesk

MedIT operates a helpdesk to answer help requests related to Desktop, File, Web, and Application Services for users in the Faculty of Medicine and Health Sciences.

The Helpdesk may be reached by phone at 514.398.2001, by emailing help.medit [at] mcgill.ca, by walk-in at McIntyre rm. 212, or by completing one of the online forms.

Help Request Procedure:

  • If your request is either urgent (requires attention in less than 1 working day) or just a quick question for general information it is best to phone.  
    • If a phone call cannot be resolved immediately, the user can ask for the help request reference number from the operator to facilitate the tracking of the request.
  • Completing a MedIT form is the preferred method if one is available for your specific request.
  • Otherwise, an help.medit [at] mcgill.ca (email) with detailed information for one specific issue will allow the helpdesk to process the request and have the appropriate person get back to you to resolve your request in a timely manner.
    • The Helpdesk operates best with specific questions that are asked with adequate detail about the problem.
    • Avoid asking questions about multiple computers or different issues with one request.
  • Once you submit a request, an answer or a progress update should be delivered to you within 2 working days. If you do not receive anything within 2 working days, please contact MedIT by phone at ext. 2001. 
Back to top