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Client Satisfaction Questionnaire (CSQ)

Full name of scale

Client Satisfaction Questionnaire

Languages

Available in 50+ languages including Arabic, Castilian, Cambodian, Chinese, Czech, Dutch, UK English, French, Finnish, German, Italian, Japanese, Laotian, Norwegian, Portuguese, Russian, Spanish, Slovak, Swedish, etc.

Rater

Patient-rated

Training

No information found

Utility

It is designed to assess client satisfaction with health and human services including governmental and public benefits programs and services.

Versions available for the measure
  • CSQ-3; it includes the core 3 item set ( the three items most salient to the measurement of service satisfaction) and is available in all CSQ language versions
  • CSQ-4; The CSQ-4 contains the core 3 item set plus an additional item measuring improvement of client self-efficacy and is available in all CSQ language versions
  • CSQ-8; it is the most frequently used, referenced, and translated. The CSQ-8 is available in all CSQ language versions
  • CSQ-18A; ideal for studies that feature test-retest measurement within a brief time frame. Only available in English
  • CSQ-18B; an 18-item scale parallel to the CSQ-18A, containing the CSQ-8 items plus 10 additional items (ideal for research projects). Available in all CSQ language versions
  • Format in Big Print available (for individuals for low vision or visual impairments): The CSQ-8 is available in a BIG PRINT format in English or Spanish. Special order available for other languages
  • Format for Children (age 5 to 13): The CSQ-8 is available in a Children & Youth format in English. Special order available for other languages
  • Parent-rated child services format: it uses the standard eight items that comprise the CSQ-8, modified to accommodate the parental rating, and is available in English, French, Norwegian, and Spanish. Special order available for other languages

Time to complete

3-8 minutes

Cost/license

Contact the author for permission to use. Pre-payment of a use fee is required for all users of the CSQ Scales. https://csqscales.com/

Nguyen, T. D., Attkisson, C. C., & Stegner, B. L. (1983). Assessment of patient satisfaction: Development and refinement of a service evaluation questionnaire. Evaluation and Program Planning, 6(3–4), 299–313. Follow this link for the article.

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