Urgent Care

If you are in immediate danger (about to hurt yourself or someone else), please call 911. If you are at the Downtown Campus, you can call Campus Security at 514-398-3000. If you are at the Macdonald Campus, you can call 514-398-7777.

Safety Appointments

Urgent safety evaluations are available in Psychiatric Services, Brown Building West Wing, Suite 5500 for students who feel they may harm themselves or someone else. Students will be seen briefly by a mental health professional and connected to the appropriate resource. Please note that ensuring our students’ safety is our highest priority, and therefore safety evaluations may result in a call to 9-1-1 or transport to the nearest hospital. 

Counselling Drop-Ins

Effective fall 2018, 30-minute drop-in consultations will be available Monday to Friday. Registration starts at 10am and appointments are first-come, first-served. This is a great option if you have a pressing issue you need to work through quickly.

Drop-ins are for students who haven’t already accessed Counselling Services. During the appointment, you and your CCC—client care clinician—will look at practical ways of managing the issue you are struggling with. Your CCC will also be your go-to person if new mental health issues arise in the future.

Drop-ins are available in the Counselling Services office, Brown Building, Suite East Wing, 4th Floor (Suite 4200).

Speak to a professional 24/7

If you need to speak to someone now and you cannot wait for drop-in hours or an appointment with your clinician, you can call Empower Me 24 hours a day, 7 days a week and speak to a professional. Options are also available for counselling by online chat or videoconferencing.

Call 1(844)741-6389 to be connected directly to the Empower Me Clinical Response Centre or visit their website (use the password “studentcare”).

Requests for notes or letters of support related to late papers or deferral of examinations are not provided at Counselling drop-ins. Requests for notes are not considered a crisis and are therefore not processed through the safety appointment drop-in service.

In case of an emergency or a crisis, theOffice of the Dean of Students works closely with Student Services and campus partners to ensure student safety and well-being on both campuses. In emergencies, the Office of the Dean of Students can liaise with appropriate departments and services as needed to ensure students are connected with appropriate resources.



Please note: To access services, you must be currently enrolled and paying the Student Services fee. The fee is automatically charged to the student account of undergraduate students, graduate students and postdoctoral fellows every fall and winter term. Certain other categories of students may opt to pay a fee to use the services.