More from IT Announcements


Banner/Minerva Upgrade Completed Successfully: all related systems and services are now up and running!


The scheduled upgrade of Banner INB/Minerva has been successfully completed and all related systems are now up and running!

We would like to thank you for your patience during the recent Banner downtime.

ORIGINAL MESSAGE - October 28, 2019:

Published: 27 Nov 2019

2FA "Opt in to Win" contest winners!

Congratulations Jaden Shen and Charly Courage, winners of IT Services’ Two-Factor Authentication (2FA)  Opt in to Win contest!  Jaden is the grand prize winner of a 13” MacBook Pro laptop and Charly will be enjoying lunch for two at the McCord Museum Café Bistro!  Jaden and Charly were randomly selected from a list of McGill students, staff and faculty who opted in to 2FA by October 31, 2019.

Published: 13 Nov 2019

RESOLVED: Darwin Desktop Application unavailable

The issue reported below was resolved and the system is now functioning normally.

Original announcement - November 12, 2019 The Darwin Desktop Application, used for research, is currently unavailable due to an unexpected problem. We are investigating and hope to restore service as quickly as possible.

Thank you for your patience.

Published: 12 Nov 2019

RESOLVED: Telephone problem - unable to dial externally

The telephone issue is now resolved.

Original message posted at 10:00 am.

Some users are getting a busy signal when trying to dial an external number.

Our telephone service provider is investigating the issue and we hope to resolve it shortly.  Thank you for your patience.

Published: 7 Nov 2019

RESOLVED: myCourses sync issue: Winter 2020 courses

Update - November 1, 2019 at 9:15 AM: The issue reported below has been resolved. CMS services should be functioning normally.

Original announcement:

Published: 1 Nov 2019

RESOLVED: Issue with Content Management System (Documentum) and related services

Update - October 31, 2019 at 4:24 pm: The issue reported below has been resolved. CMS services should be functioning normally.

Original announcement: We are currently experiencing issues which may affect the Content Management System (Documentum) and the following related services:

Published: 31 Oct 2019

RESOLVED: myFuture is currently unavailable

Resolved: The issue affecting myFuture was resolved on October 22.

Original announcement - October 21: myFuture, the online career and internship management system, is unavailable. We are currently looking into resolving the issue and we apologize for any inconvenience this may cause.

Published: 21 Oct 2019

RESOLVED: Issue affecting access to IT services for some users

Resolved - October 20, 2019, 12:59 AM: Service was resolved as of 12:15 this morning. Login for all systems is back to normal.

Update - October 20, 2019, 10:15 AM: Service  is gradually being restored. We thank you for your patience. 

Published: 20 Oct 2019

RESOLVED: Two-factor authentication temporarily disabled

UPDATE: October 18, 2019 at 2:40pm:  The issue has been resolved and Two-Factor Authentication is now functioning.

Due to an issue with the Microsoft Azure multi-factor authentication service, McGill has temporarily disabled Two-factor authentication for Office 365 and other McGill services.  

We appreciate your patience and understanding. Check for announcements on the IT Services website for status updates.

Published: 18 Oct 2019

UPDATE: McGill VPN (virtual private network) experiencing connectivity issues

UPDATE: October 9, 2019, 4:30 PM

Connectivity issues are affecting Mac OS users and can be resolved by updating to version 4.7.  See the Knowledge Base article Set up McGill VPN on Mac OS and follow the installation instructions.  

Original message: October 9, 2019, 2:10 PM

Published: 9 Oct 2019

New login form, Two-Factor Authentication (2FA) on VPN starting October 9, 2019

Starting October 9, 2019 Virtual Private Network (VPN) users will notice two changes when logging in:

Published: 8 Oct 2019

Planned upgrade to telephone system on Sept. 15

Bell will be performing an upgrade on McGill's telephone equipment on Sunday, September 15th between 5:00 AM and 11:00 AM.

Internal calls should continue working without impact, except for an interruption of service for approximately 5 minutes before 7:00 AM. 



Published: 12 Sep 2019

RESOLVED: Telephone voice mail experiencing problems

This service was restored on Monday, September 9, 2019 at 3:00 pm.

ORGININAL MESSSAGE POSTED Friday, September 6, 2019 at 4:00 pm.

We are currently experiencing problems with voice mail. Users will not be able to access their voice mailbox.

IT Services hopes to have this issue resolved next week. We apologize for any inconvenience.



Published: 12 Sep 2019

RESOLVED: Login problem on McGill Software site

The login issue was resolved on September 4, 2019 at 11pm.

Original message posted September 4, 2019 at 9:30 am

There is currently a problem accessing the McGill Software site (  Users attempting to log in with a valid McGill Username and Password will receive the following message "Your login attempt was not successful. Please try again."

Published: 5 Sep 2019

A cybersecurity sitcom to keep you warm this fall

You don’t know Marcus, but you probably know his password. Follow Marcus and his teammates as they navigate the security challenges we all face when using computers, with a few extra cringe-worthy gaffes.

In these ten short episodes, you’ll learn about how to stay safe online and test your knowledge afterwards with quizzes and interactive games!

Published: 3 Sep 2019