More from IT Announcements

Banner/Minerva Upgrade Completed Successfully: all related systems and services are now up and running!

LATEST MESSAGE:

The scheduled upgrade of Banner INB/Minerva has been successfully completed and all related systems are now up and running!

We would like to thank you for your patience during the recent Banner downtime.

ORIGINAL MESSAGE - October 28, 2019:

RESOLVED: Darwin Desktop Application unavailable

The issue reported below was resolved and the system is now functioning normally.

Original announcement - November 12, 2019 The Darwin Desktop Application, used for research, is currently unavailable due to an unexpected problem. We are investigating and hope to restore service as quickly as possible.

Thank you for your patience.

RESOLVED: Telephone problem - unable to dial externally

The telephone issue is now resolved.

Original message posted at 10:00 am.

Some users are getting a busy signal when trying to dial an external number.

Our telephone service provider is investigating the issue and we hope to resolve it shortly.  Thank you for your patience.

RESOLVED: myCourses sync issue: Winter 2020 courses

Update - November 1, 2019 at 9:15 AM: The issue reported below has been resolved. CMS services should be functioning normally.

Original announcement:

RESOLVED: Issue with Content Management System (Documentum) and related services

Update - October 31, 2019 at 4:24 pm: The issue reported below has been resolved. CMS services should be functioning normally.

Original announcement: We are currently experiencing issues which may affect the Content Management System (Documentum) and the following related services:

RESOLVED: myFuture is currently unavailable

Resolved: The issue affecting myFuture was resolved on October 22.

Original announcement - October 21: myFuture, the online career and internship management system, is unavailable. We are currently looking into resolving the issue and we apologize for any inconvenience this may cause.

RESOLVED: Issue affecting access to IT services for some users

Resolved - October 20, 2019, 12:59 AM: Service was resolved as of 12:15 this morning. Login for all systems is back to normal.

Update - October 20, 2019, 10:15 AM: Service  is gradually being restored. We thank you for your patience. 

RESOLVED: Two-factor authentication temporarily disabled

UPDATE: October 18, 2019 at 2:40pm:  The issue has been resolved and Two-Factor Authentication is now functioning.

Due to an issue with the Microsoft Azure multi-factor authentication service, McGill has temporarily disabled Two-factor authentication for Office 365 and other McGill services.  

We appreciate your patience and understanding. Check for announcements on the IT Services website for status updates.

UPDATE: McGill VPN (virtual private network) experiencing connectivity issues

UPDATE: October 9, 2019, 4:30 PM

Connectivity issues are affecting Mac OS users and can be resolved by updating to version 4.7.  See the Knowledge Base article Set up McGill VPN on Mac OS and follow the installation instructions.  

Original message: October 9, 2019, 2:10 PM

Planned upgrade to telephone system on Sept. 15

Bell will be performing an upgrade on McGill's telephone equipment on Sunday, September 15th between 5:00 AM and 11:00 AM.

Internal calls should continue working without impact, except for an interruption of service for approximately 5 minutes before 7:00 AM. 

RESOLVED: Telephone voice mail experiencing problems

This service was restored on Monday, September 9, 2019 at 3:00 pm.

ORGININAL MESSSAGE POSTED Friday, September 6, 2019 at 4:00 pm.

We are currently experiencing problems with voice mail. Users will not be able to access their voice mailbox.

IT Services hopes to have this issue resolved next week. We apologize for any inconvenience.

RESOLVED: Login problem on McGill Software site

The login issue was resolved on September 4, 2019 at 11pm.

Original message posted September 4, 2019 at 9:30 am

There is currently a problem accessing the McGill Software site (www.mcgill.ca/software).  Users attempting to log in with a valid McGill Username and Password will receive the following message "Your login attempt was not successful. Please try again."