myProgress (Degree Works advising) maintenance - week-end of December 5th-7th
myProgress (DegreeWorks advising) will be unavailable from Friday, December 5th 8:00am to Sunday, December 7th, at 3:00pm.
More information about myProgress
Network Connectivity Interruption
Users may experience intermittent loss of access to the internet and McGill online services due to an issue affecting the University's network infrastructure.
IT Services is aware of the issue and is actively investigating and working to restore stable service as quickly as possible. We apologize for the inconvenience and appreciate your patience.
Updates will be provided as more information becomes available.
McGill MarketPlace (MMP) Service Disruption
Due to a recent update to the McGill MarketPlace (MMP) system, some purchasing and invoicing functions are currently unavailable. This affects requisitions, invoices, change orders, and receipts. Jaggaer (MMP's software provider), Procurement Services, and IT Services are working to restore service as quickly as possible. Updates will be provided as they become available.
Upgrade successful - Data Center firewall upgrade: Saturday, July 18, from 6:00 a.m. to 6:30 a.m.
UPGRADE SUCCESSFUL:
Please be advised that the firewall upgrade was successful.
We thank you for your patience during this process.
ORIGINAL MESSAGE posted on July 14, 2026:
IT Services will upgrade McGill’s Data Center firewall on Saturday, July 18, 2026, from 6:00 a.m. to 6:30 a.m.
Extended downtime weekend: Banner INB, Minerva from July 11 to 12.
IT Services is preparing for a required upgrade to Banner INB and Minerva, the University's administrative system for student records and finance. Upgrading our systems on a regular basis is a fundamental activity that McGill University does to ensure we get the most functionality and security out of our tools and systems.
The downtime for the upgrade is scheduled to start on Saturday, July 11, 6:00 PM and end on Sunday, July 12, 3:00 PM.
Service Interruption: Work Study Employer Subsidization Service
The Work Study Employer Subsidization Service is currently unavailable. Staff are unable to access the application at this time.
IT Services is actively investigating the issue and working to restore service as quickly as possible. Updates will be provided as more information becomes available.
We apologize for the inconvenience and thank you for your patience.
Banner Maintenance Notice
Emergency maintenance will be performed on the Banner system this evening 9:00 p.m. to 12:00 a.m. to address an issue and ensure continued service reliability.
During this maintenance window, Banner services will be unavailable or experience intermittent disruptions. Users are encouraged to save their work and log out of Banner before the maintenance begins.
We apologize for the short notice and appreciate your patience and understanding.
RESOLVED: Microsoft 365 Copilot Chat – Unable to submit prompts error message
Microsoft is currently investigating an issue affecting Microsoft 365 Copilot Chat. Some users may be unable to submit prompts and may receive a "Something went wrong" error.
Microsoft has implemented a fix and service recovery is in progress. Some users may continue to experience intermittent issues until recovery is complete.
IT Digital Transformation: People, not microchips
Digital transformation is about more than bits, bytes, and microchips. Discover how McGill is building better digital experiences for its community.
Watch the video Voir la vidéoMyThesis Issue Resolved
Update: The issue affecting MyThesis has now been resolved, and the platform is fully accessible again.
McGill IT Services has confirmed that services are operating normally. Users can now resume accessing and submitting thesis-related content as usual.
We appreciate your patience and understanding while this issue was being addressed.
Original message:
myFuture unavailable April 23, 2026 from 9:00–9:15 am for maintenance
Please note that myFuture will be unavailable on April 23, 2026, from 9:00 to 9:15 a.m. due to scheduled maintenance.
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Veuillez noter que myFuture sera indisponible le 23 avril 2026, de 9 h à 9 h 15, en raison d’une maintenance planifiée.
RESOLVED: McGill websites loading slowly for users off campus
Update (April 13, 2026): This issue is now resolved.
Original announcement (published Friday, April 10, 2026): McGill websites are loading very slowly for users off campus due to a technical issue. McGill users are advised to use the Virtual Private Network (VPN) until this is resolved.
We thank you for your patience.
IT Services' 2025 Annual Report now available!
IT Services strives to “create seamless and engaging digital experiences” for the McGill community.
From tools that help students succeed to infrastructure upgrades and security enhancements, read the 2025 IT Services’ Annual Report to discover how we’re driving innovation and supporting students, faculty, and staff.
McGill App retired as of May 4, 2026 / Application McGill retirée depuis le 4 mai 2026.
As part of our ongoing efforts to improve and streamline McGill’s digital experience, the McGill app was retired on May 4, 2026.
Service Restored: REDCap System is back online
Update:
The REDCap system (Administration & Research) is now back online and fully operational.
The necessary updates and security measures have been completed, and service has been restored. We continue to monitor the system to ensure stability and security.
Thank you for your patience and understanding.
Original message posted yesterday: