CMRK 230 Personal Selling and Customer Service (3 credits)

Offered by: Career & Professional Develop (School of Continuing Studies)

Overview

CMRK : Introduction to theories and practices of personal selling and delivery of effective customer service. Relationship, product, customer and presentation strategies. Measurement of service quality, feedback, conflict resolution, and management of customer expectations.

Terms: This course is not scheduled for the 2018-2019 academic year.

Instructors: There are no professors associated with this course for the 2018-2019 academic year.