The Award Processing Support Service team has received many requests to send emails to service (generic) email accounts when communicating about a specific BSA award issue. As the use of generic email accounts has become a best practice across many faculties and departments, regular communications to and from these accounts has become the norm.
Student Accounts has established the procedure for dealing with unclaimed awards from Student fee accounts and uncollectable charges resulting from award cancellations. Although these cases are very rare, a procedure is necessary in order to handle these issues when they occur.
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Published on: 9 Jan 2015
