email

In order to take full advantage of the features of Email on Office 365, IT Services will be replacing our anti-spam quarantine system with Office 365’s anti-spam protection features. 

Classified as: Anti-Spam, email
Category:
Published on: 27 Jul 2017

Starting in June and continuing into the fall, McGill IT Services will be making the following changes to optimize our email processes and gain the full benefits of moving to Email on Office 365:

1) New management of redirects

Starting mid-June, all users will have a new way to self-manage redirects from their @mail.mcgill.ca and @mcgill.ca email addresses to other email services (e.g., Gmail, Yahoo, Hotmail, or McGill departmental servers).

Classified as: email, Anti-Spam, Antivirus
Category:
Published on: 24 May 2017

 A reset of resource account passwords is required before May 24th, 2017.  For resource accounts that had their passwords changed on or after March 8th 2017, when the password reset was initiated, a reset is not required.

Classified as: email, McGill Password, password reset
Published on: 12 May 2017

Over the summer McGill IT Services will be clearing out old email accounts, which have not been moved to Office 365. Email addresses ending in “@staff.mcgill.ca” and “@elf.mcgill.ca” will be terminated effective September 15, 2017. These email addresses are currently redirecting mail to other email addresses, such as @mcgill.ca, Gmail, Hotmail, Yahoo, etc. Once the old email address is decommissioned, redirects from it will no longer work and senders will receive a notice of failed delivery.

Classified as: email
Category:
Published on: 3 May 2017

Update - Wednesday, Sept. 28. 2016:
The problem described below was resolved of 10:15 today. Email delivery is back to normal.

Original announcement:
There is currently a problem with McGill’s anti-spam system, which is causing delays in processing incoming messages from outside McGill.

Classified as: Anti-Spam, email
Category:
Published on: 27 Sep 2016

McGill IT Services is preparing to decommission the EVault email archiving service, used by active and retired faculty and staff, by March 31, 2016. Between December 20 and the end of March, archived mail messages will be moved from EVault to an “in-place” archive folder structure, which is accessible from Outlook 2010/2013/2016 on Windows and Outlook 2016. The archive folder, and subfolder structure, will also be available from the Outlook Web App (OWA), so you can access archived messages on the web if you don’t have one of these Outlook client applications.

Classified as: EVault, email, archives
Category:
Published on: 17 Dec 2015

Beginning on December 12, 2013, McGill's Anti-spam system will prepend a notice to warn you when an email cannot be scanned; this is in addition to changing the Subject of the email, which is the current practice. The prepended notice will also contain a brief description of why the email could not be scanned.

There are a few reasons why email messages cannot be scanned by the Antispam system, including if the email:

Classified as: Anti-Spam, email
Category:
Published on: 11 Dec 2013

Due to the continued threat of Cryptolocker and other similar malware infecting computers on campus, all email messages containing .zip attachments with an executable (.exe) file will be flagged as spam and quarantined by the Anti-Spam Service. Emails that are quarantined are not delivered to your Inbox.

Classified as: Antivirus, email, malware
Category:
Published on: 11 Oct 2013

The new-generation BlackBerry device (Z10 and others) can retrieve your McGill email by synchronizing using ActiveSync. Please see the related link for more information.

Classified as: BlackBerry, email
Category:
Published on: 25 Mar 2013

To limit the damage done to the reputation of the mailbox owner and McGill by accounts that have been compromised, IT Services is now applying a quota on the number of email items sent within a 24 hour period. Each recipient listed in the To, Cc or Bcc fields is counted as a separate item, whereas an email sent to a group or LISTSERV is only counted as one item.

If you need to have the quota increased, contact ICS Service Desk.

Classified as: email, quota
Category:
Published on: 4 Mar 2013