Can we deliver care differently?

Wednesday, March 29, 2023 12:00to13:00

Canada’s universal health system is facing an unprecedented crisis: one in six Canadians lack a primary care provider and health needs post-pandemic are surging. Knowledge and know-how to overcome this crisis have never been in greater demand.

Join us for the fourth seminar in the 3rd edition of the Global Primary Health Care seminar series “Health workers and frontline care in the post-COVID-19 context” which draws on evidence and insights, both local and global, on how to revitalize Canada’s health workforce and primary care. This seminar series is a collaboration between the Department of Family Medicine and the School of Population and Global Health at McGill University.

The limitations of current approaches to delivering primary care are only too evident since the COVID-19 pandemic, with millions lacking access to family physicians in Canada. The debates around the role of the private provision, and the understanding of what is meant by the private sector have also re-emerged as different solutions are debated.

The seminar will look at examples of innovations in service delivery in Canada, using non-traditional channels of delivery as well as using new technology. Through understanding these new approaches to primary care delivery, their potential impact as well as their scope of expansion can be understood, alongside the broader benefits of giving space for innovation in service delivery, an area in which the private sector traditionally excels.

When: Wednesday, March 29, 2023, from noon to 1 p.m.


Joel Finlayson | Managing Director, Accenture

Zayna Khayat | VP Client Success & Growth, Teladoc

Speaker bios

Joel Finlayson is a Managing Director at Accenture for healthcare, more than with 20 years of strategy consulting and investing experience in healthcare and technology. He was the Co-Founder & Managing Director of WellNovation a family-office funded healthcare incubator based in Riyadh & Dubai that established businesses in diagnostic imaging, primary care and medical education. Previously, Joel was the Middle East Healthcare Partner with PwC and the leader of the firm’s Healthcare Strategy Practice. There he worked closely with regional governments on the comprehensive restructuring of national healthcare systems. Joel is an Associate of the Creative Destruction Lab in Toronto, a Board Director of the Royal College of Physicians & Surgeons of Canada (International)

Zayna Khayat is the VP of Growth & Client Success at Teladoc Health and is the in-house health futurist with Deloitte Canada's Healthcare practice. She is also an adjunct faculty in the Health Sector Strategy stream at the Rotman School of Management at the University of Toronto where she instructs a course in healthcare innovation in the health MBA program. Zayna previously led the Futures team with national home healthcare and aging social enterprise, SE Health, as their Future Strategist. She was also previously the lead of health system innovation at MaRS Discovery District, a health innovation hub in Toronto, Canada.

Seminar series on “Health workers and frontline care in the post-COVID-19 context”

Across the country and globally, there are visible cracks in the primary healthcare system. In Canada alone, millions lack access to a dedicated family physician or equivalent frontline provider, and unsurprisingly visits to emergency rooms are increasing, further straining an over-stretched system. Central to an effective primary health system is a sufficient number of empowered and satisfied health workers. Instead, shortages of key health personnel, grievances, burnout and turnover have been seen across the country, and globally not only placing the general population at risk but also aggravating working conditions for other health workers. These challenges are due to many factors, including choices about the health workforce and the broader contexts within which health systems function. Learn more about the series.

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