More from News & Announcements
- it_services https://www.mcgill.ca/it
- it_services https://www.mcgill.ca/library
Minerva and INB are currently available once again. The issue has been resolved and we regret the inconvenience.
Some staff members have reported receiving error messages when attempting to open messages and calendar items in both Outlook and Outlook Web Access/App. IT Services staff are looking into the issue to resolve it as quickly as possible. Please check the IT Services website for status updates. We apologize for the inconvenience to those who are affected.
Yesterday afternoon we discovered that some Departmental Xerox printers, which required “Xerox Accounting”, had the “accounting” setting disabled on the print server; print jobs sent to these printers were deleted without being processed. If you are experiencing problems printing to a Xerox printer, please notify the ICS Service Desk (support [dot] ist [at] mcgill [dot] ca, 514-398-3398).
IT Services has experienced problems releasing the quarantined attachments to affected staff members and has stopped the process. If you are missing attachments from received or sent emails, you will receive a targeted email with instructions.
IT Services will begin releasing recovered email attachments to affected email users.
Jun6, 4 pm: IT Services continues to work to release and deliver any file attachments quarantined over the weekend between 2 am Saturday and 11:45 am Sunday, due to problems on a staff email server.
We are currently determining the most efficient way to release these messages with the least inconvenience to any email users affected by this problem. Thank you for your patience while we work on your behalf.
Note the following problem affecting staff email: Starting at around 2:00 am Saturday, June 4, email messages containing attachments were incorrectly quarantined by the Exchange email security system. This Exchange server is used by about 50% of staff members and is not used by students or alumni. Read the full announcement for details.
Email delivery is now back to normal.
Warning: Phishing email entitled "Helpdesk Report! MCGILL is upgrading the email servers to Microsoft Exchange 2011 (from Exchange 2003/2007)"
Be aware of fraudulent email entitled "Helpdesk Report! MCGILL is upgrading the email servers to Microsoft Exchange 2011 (from Exchange 2003/2007)" that are circulating at McGill. The email asks you to click a link and fill in information to "activate" a mailbox move and increase your storage space. Read the full announcement for details.
The ApplicationXtender system (including AX client, AX Web Access and Minerva Finance Imaging) maintenance upgrade that was scheduled for Friday, May 20 at 6:00 pm until Saturday May 21 at 10:00 am, has been cancelled.
McGill’s IT Knowledge Base now has a new URL: http://kb.mcgill.ca. As always www.mcgill.ca/it provides direct links to the IT Knowledge Base, which offers a complete range of information related to campus IT services. But starting this week, a version upgrade gives the IT Knowledge Base a new look and back-end improvements that will allow greater integration with the McGill website.
IT Services will be upgrading to a new version of the IT Knowledge Base on May 18, 2011. The upgrade brings us to the latest release from the vendor and paves the way for a tighter integration of the Knowledge Base with the McGill web system in the future. Users will notice a clean new look with improved readability. Note that URLs for articles will change. See full announcement for details.
There is a problem with the BlackBerry Enterprise Server (BES). The server is currently being restarted. Messages will not be delivered over the BES for approximately one hour during this restart. We apologize for this inconvenience.
Faculty and staff who use BlackBerry devices to access their McGill Exchange email via McGill's BlackBerry Enterprise Server are currently unable to send mail. System administrators have been notified of the issue and are working on the problem. We apologize for this inconvenience.