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IT Knowledge Base has a new look & URL: http://kb.mcgill.ca

McGill’s IT Knowledge Base now has a new URL: http://kb.mcgill.ca. As always www.mcgill.ca/it provides direct links to the IT Knowledge Base, which offers a complete range of information related to campus IT services. But starting this week, a version upgrade gives the IT Knowledge Base a new look and back-end improvements that will allow greater integration with the McGill website.

Published: 18 May 2011

IT Knowledge Base upgrade coming May 18

IT Services will be upgrading to a new version of the IT Knowledge Base on May 18, 2011. The upgrade brings us to the latest release from the vendor and paves the way for a tighter integration of the Knowledge Base with the McGill web system in the future. Users will notice a clean new look with improved readability. Note that URLs for articles will change. See full announcement for details.

Published: 10 May 2011

BlackBerry Enterprise Server problem – server being restarted

There is a problem with the BlackBerry Enterprise Server (BES). The server is currently being restarted. Messages will not be delivered over the BES for approximately one hour during this restart. We apologize for this inconvenience.

Published: 5 May 2011

BlackBerry Enterprise Email users are unable to send mail

Faculty and staff who use BlackBerry devices to access their McGill Exchange email via McGill's BlackBerry Enterprise Server are currently unable to send mail. System administrators have been notified of the issue and are working on the problem. We apologize for this inconvenience.

Published: 5 May 2011

License for Present software (June 2011 - May 2012) now available for order at www.mcgill.ca/software

If you are a McGill administrator of Present software, you can now order your department's licenses for the 2011-12 fiscal year.

Published: 3 May 2011

REMINDER: Wednesday May 4, yourspam.mcgill.ca website no longer accessible

REMINDER: On Wednesday May 3, the old website for quarantined email (yourspam.mcgill.ca) will no longer be accessible to release any remaining emails stored there. Users will be redirected to https://junkmail.mcgill.ca.

Published: 3 May 2011

Wireless network protocol 802.11b to be decommissioned on campus

The 802.11b wireless protocol will be decommissioned on the McGill campus wireless network on May 9, 2011. If you are suddenly unable to access the McGill wireless network you may need to purchase a new wireless network card. If you are unsure, contact the ICS Service Desk for assistance at 514-398-3398.

Published: 28 Apr 2011

Staff Email Exchange servers may be slow this afternoon

Staff email is currently slow due to a high load on Exchange servers used for staff mailboxes. Response time will improve as content is synchronized over the next few hours.

Published: 26 Apr 2011

Network connectivity problem on 15th and 16th floors at 688 Sherbrooke

There is a network connectivity issue affecting the 15th and 16th floors at 688 Sherbrooke. Technicians have been dispatched to investigate the problem. We apologize for the disruption.

Published: 26 Apr 2011

UPDATE: April 18 - new URL for managing quarantined email

UPDATE: NEW DATE for changing URL for managing quarantined email. Postponed from Friday, April 8 to Monday, April 18.

Published: 6 Apr 2011

UPDATE: April 15 - new URL for managing quarantined email

UPDATE: NEW DATE for changing URL for managing quarantined email. Postponed from April 8 to April 15.

Published: 6 Apr 2011

myFuture interface update, April 6, 2011

Get ready - myFuture will have a new look on April 6, 2011.

Published: 1 Apr 2011

April 8 – New URL for managing quarantined email

McGill’s Anti-Spam Service filters all incoming email and “quarantines” those messages suspected of being spam. On April 8, McGill’s IT Services will change the URL of the website for managing quarantined email messages.

Published: 28 Mar 2011

UPDATE: myMcGill portal now available

UPDATE: 11 AM, myMcGill portal is once again available.

Published: 22 Mar 2011

McGill Software Site Upgrade, April 1, 11 am to 12:30 pm

McGill's Software Licensing site will be upgraded to a new version of the eStore on Friday, April 1, 2011. The new website interface offers a more streamlined process for ordering software. If you have a bookmark to the underlying E-Academy site you should replace it with www.mcgill.ca/software.

Published: 21 Mar 2011