Student Services is here for you!

McGill offers a wide variety of services to support student success and well-being. Due to the COVID-19 alert level in Montreal, some of our services will return to remote delivery until further notice. For details, click visit the "How to Access Student Services" page. In all cases, access is by appointment only, so please contact us for an appointment.

Coronavirus Updates How to Access Student Services Remote Student Life Portal


Preparing for Your Online Appointment

The Student Wellness Hub has moved some of its services online to continue supporting our students during the COVID-19 pandemic. Appointments with Counsellors, Local Wellness Advisors, Access Advisors, and Dietitians are being conducted through a secure online platform called Therapy Assisted Online (TAO). TAO is used to deliver a variety of mental and physical health services (not just therapy).

Before your scheduled appointment:

  1. Logging into your TAO account:

    1. When your clinician registers you for TAO you’ll be sent an email with log-in information (if you’re having trouble finding this email check your junk mail).
    2. Click the login link and enter your email address and temporary password.
    3. You’ll be prompted to update your password.
    4. Once you log in you should see a “Video Conference” button on the blue toolbar at the top of your screen. 
  2. Take the following steps the day of your appointment:

    1. If possible, find a quiet, private space where you will not be interrupted or overheard. Consider running a fan to create white noise outside the doorway and use headphones or earbuds.
    2. Test your speakers and microphone ahead of time to make sure they are working.
    3. Facial expressions and other nonverbal cues help your clinician better understand you, so please use the biggest screen size available to you (i.e. a laptop rather than a phone). Make sure the device is stable and the camera is level with your eyes. Your light source should be in front of you, not behind you; if you are sitting near a window or lamp, for example, make sure it is not in the frame with you.
    4. Clear your internet by closing any programs you don’t need during the appointment, and turn off any message notifications on the device you’re using.
    5. Streaming services like Netflix and YouTube use a lot of bandwidth and can result in freezing or glitching video calls. Consider asking your family members or roommates not to use these during your video session unless you know your internet can support it.
    6. Eye contact can be difficult to establish via videoconference; even if your Mental Health Professional is trying, it may be harder than usual to maintain.
    7. To keep your personal information private, no one else should be in the room with you. Also, remember your therapist can see you! It’s a good idea to dress the same way you would for an in-person appointment.
  1. Your appointment:

    1. Your initial consult will take approximately, but no longer than, 80 minutes (30 minutes for paperwork and 50 minutes for consultation).
    2. Please be on time for your appointment. If you are more than 15 minutes late, you will need to schedule another appointment through the Hub by calling 514-398-6017. A no-show fee of $25 may apply.
    3. Log in to your TAO account at least five minutes ahead of time, click on the “Video Conference” tab in the upper navigation bar, and select “Go”. (If you don’t already have Zoom, you will be prompted to download and install it to your device – this happens automatically, and you will receive instructions as you go.)
    4. Once connected, your Mental Health Professional will ask you to present your McGill ID and ask for your current address & phone number in case of emergency or technical difficulties. You’ll then be asked to complete some paperwork through a secure online portal, which your Mental Health Professional will explain and review.
    5. After the paperwork is complete, you'll meet with your primary clinician to help them better understand the challenges that you are facing. Together you'll develop a personalized wellness plan best suited to your needs. Your personalized wellness plan might involve short-term one-on-one therapy, group therapy, peer support, a referral to a medical professional or community services, or another form of support.

TAO isn’t just for appointments! Your access to TAO also connects you with a wide range of evidence-based mental health resources available 24/7, so feel free to explore those at your own pace. Engaging with TAO self-help resources is shown to be as effective as individual therapy in reducing symptoms.

We’re here to support your physical and mental well-being during these unique circumstances!

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