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Frequently Asked Questions (FAQ)

What is Tutorial Services about?

Tutorial Services provides student-centered academic supports to the McGill community. These include a suite of learning strategy webinars focused on study skills development and the Tutor Matching Program. Tutorial Services also hosts a wide range of useful learning materials that promote effective academic habits.

See below for more detailed answers to your questions about our services and resources. If your question isn't answered below, feel free to send it to us at Ask Tutorial Services.


Learning Supports

What are “Learning Supports”?

Learning Supports are the skills, strategies, tools, and resources that you can use across each of your classes to help you reach your academic goals. Through our website, webinars, and online learning materials you will be able to gain the transferrable skills needed to show what you are really capable of. Check out our various Learning Supports pages here.

How can I stay motivated and avoid procrastination while learning online?

Structure is key! We all need structure in order to be effective and motivated in our work. When this schedule is no longer provided to you by your classes, it’s important you create a schedule and some structure for yourself. Check out our Online Learning and Time Management pages for more information! 

How can I stay focused on my work when my roommates/family/children are at home?

Learning from home when you are sharing your space can be challenging. It’s important that you talk to the people you will be sharing your space with about expectations and boundaries for while you are in class or studying. By planning with the people you are sharing your space with you will be able to ensure each person’s needs are being met. For more information, check out our Online Learning page and click on the section titled “Sharing Your Space”.

Are the Learning Supports webinars available every semester?

Yes! Each semester our Learning Skills Advisor will create new events through myInvolvement for the Learning Supports webinars. Check out the Tutorial Services myInvolvement page for an updated list of upcoming webinars and events. For a list of webinars currently being offered, check out our Webinars page!

I'm feeling anxious/stressed. What supports are available to students?

It is important to practice self-care and support your mental wellness. Here are some supports and resources that are available to students:

  • Online 24/7 mental health supports are available via Keep.meSafe
  • Students can view The Student Wellness Hub resources here.
  • Vent over tea offers a free active listening service over the phone or through skype. More information can be found on their website.
  • To see a list of available Student Services Supports during campus closure, click here.

Tutoring

How does the Tutor Matching Program work?

The Tutor Matching Program is a peer tutoring service that matches requests for academic assistance with qualified students selected from our bank of private tutors. Our mission is to serve as a resource for McGill students hoping to reinforce classroom learning and strengthen their academic performance.

How much does tutoring cost/How much are tutors paid?

Tutoring costs $18.00 per hour for undergraduate tutors and $22.00 per hour for graduate tutors.

Newly admitted undergraduate students get the first hour free! For students on probation/unsatisfactory standing, Varsity Athletes, First Nations, Inuit or Métis students, students registered with the Office for Students with Disabilities, and MasterCard Foundation Scholars, the cost will be subsidized and free. For more information, see the subsidies section on the "Find a Tutor" page.

How do I connect with a tutor?

Once we receive your request through our online tutor request form, we will send an e-mail to your McGill email address with the contact information of our available tutors for the course(s) you requested. Once you are connected, you can work out a schedule with your tutor.

Where do tutoring sessions take place?

The situation is rapidly changing and we will keep you posted as we receive updates from the public health services. At the moment, we recommend online meetings for your tutoring sessions. We advise you NOT to have face-to-face meetings to prevent the spread of the virus.

Can I receive tutoring in French?

Please indicate this on the online tutor request form we will do our best to accommodate your preferences.

As a tutor, how do I receive payment for a tutoring session?

If you are tutoring a non-subsidized student, the student will pay you directly at the end of the tutoring session.

If you are tutoring a subsidized student:

  1. After every session, you must now take the last 5 minutes at the end of the session and send your tutee the Confirmation of Service form. This form should only be submitted if you are tutoring a subsidized student.
  2. Your tutee should complete this form on the spot, as submission of the form is a prerequisite to you receiving payment.
  3. After your tutoring session, you should submit your hours in the Workday website as a separate entry for each student. Please also include the tutee's name as well as the subject code in the comment section available on the entry page.

Here are the basic steps to enter time in Workday (you must be connected to the VPN):

  1. Click on the Enter Time button at the bottom of the screen.
  2. Select Enter Time.
  3. Enter your In and Out times
  4. You can toggle between all days of the week in the top menu bar.

Where can I pick up timesheets for subsidized tutoring sessions?

Please be advised that we no longer use timesheets as all payments are now being made through Workday. Please contact tutoring.service [at] mcgill.ca if you have any questions.

Can Tutorial Services provide me with a letter of reference for my work as a tutor?

If a former or current Tutorial Services tutor requires a reference or employment letter, Tutorial Services staff are only able to confirm the dates of employment, the number of hours worked, and the salary.

Can I provide feedback on my tutor?

You can provide feedback at any time during the semester by filling out our feedback form. Also, at the end of the semester, you will be asked to complete an online survey.

Where do I go if I have a complaint related to Tutorial Services?

Please tutoring.service [at] mcgill.ca (e-mail) us or fill out our feedback form.

Questions or Concerns?

If you have any questions and/or concerns, we'd love to hear from you! 

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