McGill's IT Support site is your one-stop shop for information and support on using IT services including email, Microsoft 365 tools, Wi-Fi, VPN, and more. Search the IT Knowledge Base for instructional articles, report issues, make requests for services, chat with support agents, view announcements and system status, and follow up on your support tickets all from one convenient location.

McGill offers communication and collaboration tools that work together to support and enhance your educational experience.

Email

All students are assigned a McGill email address (usually in the form of firstname.lastname@mail.mcgill.ca) and given a McGill email mailbox. Please refer to Email Communication for further information on email services.

MS Teams

Microsoft Teams is the recommended application for conducting virtual meetings, audio and video calls, text messaging, and filesharing among McGill students, faculty, and staff members.

OneDrive

Students are given 1 Terabyte of free file storage space on the Microsoft 365 cloud where you can store and share documents.

Microsoft Office and 365 Apps

As a student you can download and install the entire Microsoft 365 apps (previously ProPlus apps) suite (Word, Excel, PowerPoint, OneNote, etc.) to your personal devices, and sync your files with the online versions in OneDrive.

Other Microsoft 365 apps include Forms (surveys and data collection), Sway (interactive online presentations), Stream (video streaming platform), SharePoint Online, and more. Find out about all the Microsoft 365 apps at mcgill.ca/it/explore-services/o365.

Sign in to myCourses for your online assignments, reading materials, and syllabus. Many course lectures are recorded for streaming playback on demand.

Zoom is the cloud-based tool used for attending remote classes when on-campus classes are not available.

See the Teaching & Learning Services website for more information.

Minerva is McGill's web-based information system serving applicants, students, staff, and faculty. To access Minerva, go to mcgill.ca/minerva and log in with your McGill username and password or with your McGill ID and Minerva PIN. Once logged in, you can:

• Apply to McGill and view your application status
• View class schedules, including course descriptions and spaces available in course sections
• Register and make course changes
• Change your major or minor program (not all faculties)
• View your unofficial transcript and degree evaluation reports
• View your McGill Username, used to access computers on campus, WiFi, Email, Office 365, campus printing, and more
• View your Permanent Code, citizenship, and Quebec residency status, and fee information
• Update personal information such as address, telephone number, and emergency contacts
• Update your preferred first name
• Submit an online course evaluation
• Submit an application to participate in an exchange program (not all faculties)
• Apply to graduate
• View graduation status and convocation details
• Order official transcripts
• Retrieve tax receipts
• Official documentation to order a reduced-fare STM Opus card

For information on accessing Minerva, visit McGill's IT Portal.

McGill IT Services wants to ensure students have a safe and secure journey from the moment you apply to the university to graduation, and beyond. Our new Secure Your Journey website contains tips on:

• Starting your McGill journey safely with strong passwords and two-factor authentication (2FA);
• Learning securely; and
• Staying vigilant against cyber threats such as phishing.

Visit mcgill.ca/cybersafe for tools and resources to secure your student journey at McGill.